LightInTheBoxReviews 13,787

I have ordered a make up brushes set from them. It has shipped on the 28th of May.
Initially, it claimed 20 work days for delivery. When I did not receive the package, they told me to wait 40 days, which I did. Still no package received. Now I am trying to cancel the order and get a refund, and they tell me that I have to wait until 60 DAYS! Then, PROBABLY some manager will look into the issue and decide.
I tried to explain that I am moving out of the country so I will not have access to the adress anymore, and cannot wait 60 days, but it is as if they do not read my messages at all. They only send generic replies.
If I could, I would give them MINUS 5 stars.
Order nr: **************

I placed an order on May 8th for some items for my daughters Birthday on May 24th. It is July 14th and they still have not arrived. They send out generic responses to inquiries about your order. Each one asking you to wait a few more days. They are refusing to refund my money. I WILL NEVER ORDER FROM THEM AGAIN... shortly after I posted this review I did in fact receive a response from them, trying to bully me into changing this review in order to receive my credit for undelivered goods immediately. If I refused to change my rating, which I did... I must wait another 2 months before receiving my credit. E-mail from them reads: "I am really sorry that you have not received the package. Please kindly understand in this case, normally we need to contact our logistics department for help to track your package firstly. Once we confirm the package could not be delivered to you or has been lost, we will get back and issue a full refund for you by then. While please understand it might take 1-2 months for us to get the checking result. We would appreciate if you can wait for us to get back.

However, if you can't wait that long, I can fully understand. As I truly value you as our customer, I'd like to offer you a Quicker solution as below:

If you can firstly help me to change the rating on Sitejabber to 4-5 or just remove the review, I will file an Immediate Full Refund application to our financial manager for you specially. You do not need to wait for the checking result any longer.

Here is the link of your review: https://www.sitejabber.com/reviews/www.lightinthebox.com#4668

Would this solution be accepted to you? I am looking forward to hearing from you. "

Needless to say, I did not and will not change my review. Heed my warning and STAY AWAY

I ordered a human hair wig from them. The order wasn't cheap. It cost me almost close to $200. I paid for expedited shipping so I can get it within 2-3 business days, as they advertised. However, when I receive the package after two weeks not only it was too late but also was the wrong product. The Wig I ordered was a black straight wig. What they sent me was a cheap $80 brown curly wig. When I contact their customer service, first I was told that my items didn't arrive. Then when I confirm that I received the package and told them I need my money refunded as I was tired of dealing with them. They said I can get the item exchanged or keep the product and get 20% refund. I still didn't get my money nor the right item.It takes them over 2 days to get any response for any issues I raised. My next step is to maybe contest the payment through PayPal. My suggestion to anyone trying to use their service, please don't purchase from this site. Buy from other retailers at any cost, if you really want to save yourself a headache and get proper customer service.

I have written before but I am so incensed I have to write again. For no reason they closed my ticket where I had sent the receipt for the customs and excise for £42. I have now sent this receipt 4 times on another ticket and altogether there have been more than 25 messages. They are determined not to pay me the money they owe. I had paid the insurance. I know there are people who have had a good experience but there are many more who have not. This company should be shut down they are stealing money. They will keep finding excuses not to pay. Someone should seriously look into the dealings of this company. DO NOT USE THIS COMPANY

I cannot stress enough, please be careful when purchasing anything from Light In The Box.
I have been battling with this company for months now on a refund and also customs and tax charges for a bike I purchased which was faulty, Twice.

They have lied to avoid refunding me for the item. They have even gone as far as refusing to accept the faulty goods at the warehouse after I paid to have the item returned. I also paid extra to cover the cost of customs and duty charges, which they are also not refunding me. Which has amounted to over £400

I know there are a lot of varied comments on Light In The Box, but please make sure you're happy to either loose your money or go into a lengthy battle with them if the item is faulty. This is the WORST online site I have ever experienced.

I noticed a missing part on my order and advised them a month ago. They still continue to ask me to wait 2-3 days.
They don't follow-up. They just wait your next message.
Totally unreliable and unprofessional.
The only solution they offered me during the month is to return the product (a 3D printer kit costing $245) at my own expense even worst, they don't reimburse the initial delivery fee which is more than $100!
So they want me to accept to pay $200 for nothing. And reading other reviews I could even not been reimbursed of $245, costing me $445.

I ordered three items on the seventh for a trip I am taking on the fourteenth, and paid extra for expedited shipping(2-3 days). It has been 5 days since I ordered and it says it will be shipped on the 16th! It should have been shipped three days ago! I am very disappointed. I paid about 14-15 dollars for shipping and its not even going to get shipped on time. I am going to amazon instead.

Light in the box site is fraud site where they didnt mention there customer service number or any email or any contact details where customer can log there complains.
We had order no ************** order date 25 June 17 got cancelled due to unavailability of stock. And after 10 to 12 days also money didnt get refunded. We are going to wait till more 10 days and logging case in cyber crime. Kindly contact *******154 for more details.

Immediately after I posted my complaint I was worthy of customer service. They resolved the typos on the personalized items and eventually sent replacements of the broken necklaces. From start to finish - it took about 6 months. If they had simply helped after I initially complained I never would have resorted to social media defamation. I did promise them that I'd adjust my review. So - I've changed it from a 1 to a 2.

They value social media... so use it.

Ten orders done and concerning them no problems whatsoever so far.
Bought the tax insurance when necessary and it worked delightfully for the two parcels that got stuck in the customs. Customer service has been quick and friendly.
Haven't had the need to do any returns or exchanges.
Shipping takes the usual 2-3 weeks but so what. That's just as expected and tracking numbers let you see where it's going.

Tip for consumers: If you're ordering clothing, make sure to carefully measure and compare to the sizing charts - but you probably already know about the difference in EU, US and ASIAn sizes, don't you?:)

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The "but" part comes here:
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In the spirit of full disclosure, I'll add this experience into my review.

They (or someone, read on.) sent me an email in July and thus I made the first version of my review here. But since I gave her/him/them the details, nothing. Complete silence even from their feedback email address, which I mailed twice with the same concern with a fortnight between them.
Now it's been another two weeks since last mail and still no reply or reaction of any kind.
So had one/two stars deducted for this, sorry.

Original email pasted below.
==
Greetings,

We have seen that you've left a review about your positive shopping experience on our website. We are glad about that and would like to offer you a free gift of your choice up to USD $10 for a good review on www.sitejabber.com/reviews/www.lightinthebox.com

All you need is to follow the link above and leave a review about your shopping experience with us. Afterwards, please share the link to your personal review and a link to the product you'd like to receive from our website for a price not exceeding USD $10.

Looking forward to hearing from you!
Regards,
Anastasiya from LightInTheBox
==

I love this website because I can read the comments of people that have already bought the products I like and that gives me confidence to buy them! I love the comments section and the fact that we can upload pictures! Good prices.

I ordered a miku wig, it was great quality and it came very early! I was so happy with the whole experience of shopping here! Thank you LightInTheBox!

Shopping in similar stores I have been doing for years and always try to judge fairly. And I have to admit that I am very happy with the purchase. What distinguishes this shop from others is the site itself - It is very comfortable, legible and extremely fast in operation. Prices are low and a huge selection of products. I recommend to everyone LightInTheBox!