On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
O meu produto micro sd chegou conforme a descrição em tempo recorde... recomendo o site p outros compradores produto original e de primeira linha... obrigado
Was supposed to receive an item 2 two 3 business days expedited shipping they told me thrusday one week later called again then they told me monday. Thats problably why they have no phone number. Im pissed off bc i needed the item for my show i wish i would have read the reviews
I have ordered twice from this site and each time the order is extremely late. They claim 11 to 18 days delivery when in fact is close to 40 days.
I am enclosing here so people know what the real delivery time is. It is 3 times more than what they claim.
"Your package is currently in transit to your destination. Please kindly note that the shipping method chosen for this order is Postal Service WITHOUT Tracking which is the most economic. Sometimes the shipping time isnt very stable. Based on the post office, if everything goes smoothly, packages will be delivered within the estimated shipping time, which you can see in the order detail page. However, in case of bad weather or unexpected situation, please kindly understand that they may need more days; most of the packages can be delivered in 38-40 days."
Dear customer, will you please provide us your order number? Or you may reply me in private message withj your order number so i can check with your case.
I ordered a faucet on Wed 5/17/17 and paid $13 for expedited shipping that guarantees the item will be received within 2-3 business days. Monday was day 3 and I hadn't received the item. The website isn't user-friendly and there's no customer service phone number; you have to email. I inquired where my order was and suggested I would cancel it if there was a shipping problem. The response was that delivery takes a week! Unfortunately, I had to go out and buy another faucet because I needed the item quicker than a week. Finally, on 5/25 my package was delivered WITH CUSTOMS FORMS attached to it from China! The website never indicates products are shipped from China. Upon opening the package, I realized that the faucet had a greenish hue that isn't visible in the picture on the website. Again I contacted customer service via email to say I needed to return the item. I also asked that my shipping charge be refunded since the item wasn't delivered in the time they promised. After many back and forth emails, they instructed me to return the package which costed me $16. Ultimately, they refunded the price of the item but did nothing about the nearly $30 in shipping fees I incurred. Would NEVER buy from them again! Horrible customer service!
Dear customer, will you please provide us your order number? Or you may reply me in private message withj your order number so i can check with your case.
Im reading these reviews and now Im scared. I hope they do right by my order. Hoping for the best.
Grissell
Dear Customer, if you have any concerns about your order, you can always contact us by submitting a ticket: You may refer to this link: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
We'll contact you in the private message. You can also provide us the order number so that we can help.
ATTENTION! LIGHTINTHEBOX IS FRAUD COMPANY!\
AVOID THIS SHOP!
I LOST 170 USD!
Over 2 months ago I bought car radio in this site. Product was in EU magazine. After 3 days they "shipped" package, and send me tracking number. From over 2 months is still the same firstly event - "Shippment is pre-alerted", so this mean that form this 2 months product was not shipped from magazine.
Yearstaday I write to staff to received my money back. THEY WRITE TO MY I MUST WAIT 2 MONTHS MORE. This is not acceptable! TODAY I OPEN DISPUTE ON PAYPAL.
FRAUD COMPANY!
I never received my order and never got my money back.
I made an order in April. We're now in July, Nothing was delivered, and I am now asked to prove it!
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
Wow, their shipping and handling is atrocious! Both products arrived broken and in damaged boxes. It cost me way too much to ship them back for an exchange, and then the new item was even worse than the first. I wish I looked up review before purchasing!
How is it I can buy canvas art made in China from Walmart that isn't all dinged up and creased but not from these idiots! And it's not like their stuff is inexpensive either. I mean it is compared to high end, but compared to Walmart, it's much more expensive.
Dear customer, this is Customer Service Supervisor from Lightinthebox, I would like to help. Can you please advice me your order number and details of your problems, so I can check and solve problems in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.
We ordered couple of wedding dresses from this company, they immidiately charged the money from credit card but refused to ship the items. They asked for the copy of passport, credit card, and driving license which made me suspicious. After checking their reviews I have requested for a refund. Till today (after more than a year) they have not refunded the money. I contacted them more than dozen of times. My advice is to never ever come close to these scammers.
Dear customer, this is Customer Service Supervisor from Lightinthebox, I would like to help. Can you please advice me your order number so I can check and solve problems in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.
Everything was OK. The products was delivered on time. Only the Lighter for my car doesn´t the right size for it. Thanks
Great service and very pleasant to deal with would ordered anytime have told my friends the shoes i ordered are beautiful fit to a tee
My first two parcels arrived well in time where I paid paid shipment cost which was higher than the product cost. But my third parcel which was of a higher amount in which also I paid insurance and shipment cost has not reached me. After 20days wait they asked me to wait for 10 days then another 10days and now 60days. Nothing received so far. They now not even responding to me on my raised ticket. I just need my money back.
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
I ASKED FOR A REFUND after 7 hours, per their policy. My team shipped and they refused to refund the order. DO NOT BUY FROM THEM!
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
This company is a fraud, you will not get your order with this company. They cannot be reached. No phone no email, no response with email
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
Their website inaccurately states delivery times and, when you request to cancel an order due to it taking too long, they only give you 50% refund. PLEASE DO NOT USE THIS COMPANY
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
UPDATE: THEY REFUND MONEY
I BOUGHT SD CARD IN 23 APRIL 2017. AFTER 3 MONTHS PACKAGE IS STILL NOT RECEIVED. I WRITE 2 WEEKS AGO TO LIGHTINTHEBOX, but they write to me I MUST WAIT 2 MONTHS MORE.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15875249 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered something on June 10th/11th I can't remember now that it's July 17th. I paid for 6-8 business day delivery and it obviously never arrived. I complained and they said 98% arrive within 35 days. Now that day 37 has come around I continued messaging but I expect nothing to come out of it. Also they have an automated system that replies generic things about your situation, they actually sent me the exact same message twice in the same conversation. I would strong recommend nobody uses this site unless you want to lose your money and receive nothing in return.
Ticket ID: *******
Order Number: **************
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=15866466 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Found this website and thought hey they would be cute for flower girl dresses. I ordered one but when it came in it was black and completely the wrong size. I ordered another one for the wedding the same day so it would come inon the right day and the dress also was the wrong size. I had to complete another one and finally got the right size. The dresses being made to order i only was able to get half of my money back, for the two dresses that were wrong which really sucked. But also on the day of the wedding my second flower girls zipper broke we had to pin it together. Very dissatisfied with their service and when i contacted customer service it took them two weeks to respond. These dresses are cheaply made i do not suggest ordering from this website.
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, will you please provide us your order number? Or you may reply me in private message withj your order number so i can check with your case.