On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I got contacted by Tammy from lightinthebox and I was told that my orderei be delivered early next week. Hopefully this will resolve the issue.
Basically they lie. I read many reviews before purchasing from this website and noticed that the timing the give for shipping is not even close to actual shipping time. Then I chose just items that said ready to ship within 24hrs. So I could get my order on time even if the shipping takes twice the time written on the website. It's been three days and it still says processing. Do Not Waste your time and trust.
I have ordered a top on June 12,17 they shipped it on June 15. Today is Aug. 2 haven't got my top yet. They don't deliver what they claim. I sent couple of emails their response was "sorry be patient".
I ordered LED light up shoes, they came in the mail and the box was like a flat pancake. So when I opened the box the shoes were OK and everything was going good until the next day when I turned them on, they were very GLICHY, so now I can't turn them on because they start to glitch. Can I return them and get new ones please.
Dear Customer, we're sorry to hear that. If there is any quality issue, we for sure will take our responsibility. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
They were helpful in refunding my order! They answered all my questions as quickly as they could! Even though the shipping was later than expected they still worked with me!
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
I have tried to unsubscribe from this company at least 5 times and they won't stop sending me emails!
Very upset!
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. Please send us your order number/email address
Dishonest!!! Paid extra for express shipping 2-3 business 5 business days later and nothing! When I contacted them their response is international shipping takes up to a week.....So why not state that when checking out and why charge for expedite shippping when they don't deliver?? Never buying here again!! Only gave them a 1 because zero was not an option
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.
My son (in canada) ordered a smart wristband bp monitor for me. It was to be shipped here in the philippines. After the site received my son's payment, there was a verification process done to ensure security of the transaction. We were asked to send details of a billing statement in my name to ensure (again) that i am truly the recipient of the item. A few days later, the transaction status posted a positive one only to find out in the end that it was cancelled because the payment was made in canada and the recipient is from another country! What a foolish idea to cancel a transaction?
Dear Customer, all order needs to be passed risk control for both account safety. If there is a necessity, we'll contact customer for the verification of payment. Hope you could understand. Thank you
I bought few items more than month and half ago, did not received did, and no respond to my e mails, they just sent same email if you haven't got it by 25th let us know! In fact that day is already passed and they keep saying same thing means no one care it's just the computer sending same message back, and marked it as resolved! I wish I never bought from them!
Dear customer, this is Customer Service Supervisor from Lightinthebox, I would like to help. Can you please advice me your order number, so I can check and solve problems in timely manner? Thank you for your understanding in advance. I am looking forward to your reply.
Apesar de não conhecer a marca estou muito satisfeito, o celular tem uma ótima tela. Site compromissado e atencioso.
Superbe site, je peux vous garantir que je vais toujours commander régulièrement, c'est un site sérieux et les livraisons sont rapide et soignés, je vous recommande vivement ce site en toute sécurité. Lorsque vous avez des questions temps de réponse rapide.
Todo genial, llegó a tiempo, todo bien empaquetado, funciona a la perfección, seguiré comprando en lightInthebox
La variedad de articulos que se encuentran en la web page y la relacion precio/calidad la hacen una gran opcion para la compra de los articulos; los mismos llegan acorde a la descripcion y en el tiempo estimado.
Site de compras excelente. Ótimos preços e produtos com qualidade. Entrega antes do prazo estipulado. Totalmente confiável, super honestos.
Have ordered several items(clothing, shoes, household items) from here and all arrived well packed and as described. Yes shipping times are long but the items were great prices for putting up with the wait.
An excellent bracelet for little money, very good quality, conveniently sits on the hand. I recommend!
Estou satisfeito e muito bom as mercadorias e recomendo para os amigos fazer mas compras e pretendo comprar mas ainda
Estoy muy contenta con los artículos que he recibido. Bonitos y de buena calidad. Recuerdos y decoración para mi boda que eran tal y como deseaba. Gracias Lightinthebox.
Gostei de comprar neste site, encontrei o que procurava, preços otimos, e chegou antes do prazo, determinado eu recomendo
My item were in a good shape but i received them the last day indicated in the command mail. Btw i bought handspinners.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we're sorry to hear that. We'll contact you in the private message and solve the problem for you. You can also provide us the order number so that we can find out your order.