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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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J'ai commandé 3 produit, j'en ai bien reçu 3. Les 2 premiers correspondent bien à la description et fonctionnent très bien, le 3e, pour un lot de 100 aimants, j'en ai reçu 54 et pas de la taille demandée...
Final update: I was contacted by another "supervisor" who claimed that they had made changes to their website to allow North American customers to be warned in advance (before paying) that there'd be customs fees, and that they could be refunded those fees if they purchased customs fee insurance. He sent me a screenshot - from their European website! The North American site remains unchanged. I advised him that my head doesn't button up the back and that clearly they have no intention to stop ripping off their North American customers. So, I'm downgrading their rating to one star, permanently this time, and they can cram their refund where the sun don't shine. NEVER make the mistake of doing business with these underhanded shysters, unless you enjoy being ripped off and having important buying information withheld deliberately.
I heard from a supervisor and they promised to make an exception and refund the entire $30 customs fee I was charged. However, they would only issue the refund IF I delete my review here! I gave them an extra star for offering to make the exception, however their site has not been changed to fix the dishonesty about the insurance and customs fees. I won't remove this review until this matter is settled to my satisfaction.
I told them that this negative review will stand "as is" until they change their website to notify customers that they may be charged an extra customs fee BEFORE they complete an order, and to notify customers that their "shipping insurance" covers any customs fees charged - not just breakage.
This is one of those "Chinese masquerading as North American" retailers.As a result they like to play fast and loose with facts and not warn customers of their shoddy service. First of all they lie about availability of stock. They tell you something's in stock (which means "ready to ship") and then when you place your order you find out it will take them 2 weeks just to ship your order. During the checkout process they offer "shipping insurance". When you mouse over this offer, you're told it covers shipping damage and you'll get a full refund if your item is damaged in shipment. Speaking of shipping, next during the checkout is finding out you're going to be charged a hefty shipping fee. For a small item weighing less than a pound I was charged over $20 for "express" shipping - from China of course, though they let you believe it's coming from somewhere in North America.
When your item finally arrives nearly a month later, next comes the sticker shock when you're hit with a massive customs fee plus taxes that equals at least half of the value of your shipment. If you don't pay, you don't get your item AND no refund from Lightinthebox. On their site when you go into your Orders screen you will see a button for "customs and tax problems" (or something like that) which leads you to believe that they'll refund any customs fees. WRONG! You have to buy their "shipping insurance" to get a refund, which of course they don't tell you in their mouse over explanation during checkout. I threatened to sue them in small claims court, and they reluctantly agreed to issue a refund, but ONLY in their store credits. So I have to give them more of my money, wait more weeks to receive whatever I order AND pay for their insurance or customs fees to get my refund? Puh-leeze.
The best part was getting bombarded with two and three emails a day starting with the day the item arrived, demanding that I review the item and the service I got. Needless to say, my review was not positive. That's when their final huckster trick comes into play - they refuse to allow you to submit a negative review! I tried and tried to submit my 2 star review, and kept getting a "server busy" message. More like "too few star, we no post!"
Debo decir que estoy muy complacida con light in the box, me encantan sus precios y mis productos llegan tal cual se hace el pedido
Feminino Longo Casaco Acolchoado, Simples Sólido Casual-Poliéster Poliéster Manga Longa Com Capuz Azul / Rosa / Vermelho
31/12/1969
Recebi com um prazo um pouco longo, porém material de excelente qualidade, fiquei muito satisfeita com a qualidade do agasalho. Superou minhas expectativas. Para ser perfeito poderiam conseguir diminuir o prazo de espera.
I love my new boots. They're perfect. They came well packaged and fit well. I'll get to use them in various scenarios.
Eu amo minhas botas novas. São perfeitas. Vieram bem embaladas e calçaram bem. Vou poder usá-las em vários cenários.
Produto enviado em 17/08 e recebido em 11/09. Excelente qualidade. De acordo com o que continha o anúncio. Entrega rápida. Parabéns pelo excelente trabalho de venda e envio embalagem de proteção ok.
Recebi o meu produto, é de ótima qualidade.
Porém é grande demais, não dei atenção as medidas.
Mas gostei do resultado da minha primeira compra.
It looks exactly like the picture and I honestly cant wait to wear it! The back is lace up which is so pretty and honestly I have no complaints
Have been waiting very long for delivery. Product's finally came OK. All as ordered and nicely packed.
Dear Sandra,
This is supervisor Fabio. I am very sorry for this problem. I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16318146
Thank you very much.
Óitmo produto. Celular HT& HOMTOM, entrga rádida e segura em perfeito estado, valeu a pena a compra e comprarei mais produtos com certeza
Mijn laatste bestelling een trui/sweater ontvangen. Ben er weer blij mee. Goed product voor een kleine prijs
I like this website and its products. I really would like to continue shopping from it, so cool, thank you
Me gusta mucho esta pagina para comprar la recomiendo mucho. Buena calidad precio. Ademas de que llega bastante rapido
Su questo sito compro principalmente cover, hanno una grande varietà di modelli compatibili con tanti brand. Mai avuto problemi, nello specifico ne ho ordinata una con gli unicorni stampati ed è praticamente perfetta!
Evrything came on time, i was very happy with the order and the product. Very accurate photos I got exactly what was on the pictures. Supert seller would defanity recommend.
Thank you
I use this website since 4 years or so, never had any troubles... Always got an answer to my questions, always received the package... I don't really know what to say lol
Maybe look at the reviews, for some items it's important (can be larger or smaller than showed on the picture). Also for clothes it's important to look at the chart. Apart from that there's nothing much to do, you chose - you pay - you're delivered. As simple as that.
It takes around two weeks for a package to be delivered to Canada. I don't know about the other countries...
I already recommended that website to my girlfriend and everyone around me haha
I am totally in love with this bag. It can compliment any outfit, its lightweight and the design is perfect. Will be ordering more soon
Magnifying glass great a lot easier than using eye glass held in eye. Gives you both hands free as no need to keep putting eye glass back in place when it out
Tres bon produit conforme a l image, reçu dans un très bon état, je recommande, envoi rapide, acheter plusieurs articles dans la section patisserie et contente de ma commande conforme a se que je pensais
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
After review your case, I had conducted ticket ID=16331636# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.