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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Very good at communication and and see all the questions Plus sort the problems out quickly I love the all my goods that one dress was too small and one was different colour this sort it out for me very nicely

Date of experience: September 30, 2017
Portugal
1 review
0 helpful votes
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Compras
October 1, 2017

Tenho comprado alguma coisa, embora o preço não seja dos mais baratos, pois gosto dos produtos. Mas se há algum problema, devolvem a importância, e com a Alfândega, pagam o montante, o que é muito bom.

Date of experience: September 30, 2017
GB
1 review
2 helpful votes
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My order hasn't arrived
September 30, 2017

Place a £56 pound order nearly two weeks ago four dresses they havnt arrived at all, contacted PayPal for a refund. Then I realize I've tried to buy a memory SD card from same site neither did that arrive either, this company are fraudulent and should be stopped.
Thanks for nothing light in the box your not lighting my box at all

Date of experience: September 30, 2017
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Emma,
This is supervisor Fabio. I am very sorry for your case. I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16365310
Thank you very much.

Italy
1 review
0 helpful votes
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Mariya Likinova
October 1, 2017

La parrucca e veramente molto bella... grazie. E stata fatta proprio bene di capelli di buona qualità... spedizione e stato preciso...

Date of experience: September 30, 2017
Italy
1 review
0 helpful votes
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Tablet
October 1, 2017

Buon tablet. Soprattutto se guardiamo il rapporto qualità prezzo. Abbastanza utile. L'ho preso per farlo usare a mio figlio

Date of experience: September 30, 2017
Virginia
1 review
0 helpful votes
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They arrived in good condition and are just as depicted on the website. After experimenting with how long to cook the eggs, they work wonderfully.

Date of experience: September 29, 2017
Oklahoma
1 review
0 helpful votes
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Love the fidget spinners
September 30, 2017

I love these fidget spinners. Their metal, they balance very well. The kids love them as well. They are very well made.

Date of experience: September 29, 2017
North Carolina
1 review
1 helpful vote
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Outstanding
September 30, 2017

The laser far exceeded my expectations. It was far reaching, well constructed, and a pleasure to use.

Date of experience: September 29, 2017
Brazil
1 review
0 helpful votes
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Confianca no Site
September 30, 2017

Podem comprar que e muito bom este site, recomendo a todos.
Vendedores atenciosos e site confiavel.
Material chega rapido
Material com qualidade

Date of experience: September 29, 2017
Turkiye
1 review
0 helpful votes
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YES YES YES
September 30, 2017

Normally it is so hard to shop from a foreign site. But THIS IS AMAZING! Easy to find what you're looking for, cheapest prices and highest quality products!

Date of experience: September 29, 2017
Belgium
1 review
0 helpful votes
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Site de confiance
September 30, 2017

Je connais ce site depuis quelques mois, et je suis satisfait des achats que j'ai fait à prix très intéressants. Je le recommande chaudement.

Date of experience: September 29, 2017
India
1 review
0 helpful votes
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Recently i have purchased xiami fitness tracker in the flash sale. Wonderful discount comparing with other online sites. Strongly recommend to purchase the items from LightinThe\boix. Com.

Date of experience: September 29, 2017
Brazil
1 review
0 helpful votes
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Pedi um pincel para base, a principio fiquei com um certo receio de não chegar, pois nunca tinha feito nenhuma compra neste site, mas o meu produto chegou certinho e rápido (em outros sites que eu costumava comprar demorava muito, e as vezes nem chegava) e gostei bastante pois ele é de uma ótima qualidade.
Já recomendei para minhas amigas esse site, pois tive uma boa experiencia!

Date of experience: September 29, 2017
Italy
1 review
0 helpful votes
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Il corriere è arrivato puntuale oggi pomeriggio alle 15:30 mi avevano avvisato telefonicamente stamattina alle 8:30 che sarebbe passato prima delle 16; personale DHL davvero gentilissimo. Pacchetto ben imballato. Prodotto conforme se non superiore alle aspettative e lo sto già utilizzando con soddisfazione. Servizio clienti LightInTheBox davvero super raccomandabile per cortesia, puntualità e correttezza. Certamente continuerò ad acquistare da voi. Grazie di tutto. Fatemi sapere come stanno andando le cose per il discorso "dazi doganali". Grazie.

Date of experience: September 29, 2017
Belgium
1 review
0 helpful votes
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Kocht een Micro SD Kaart USB 2.0 Kaartlezer. Snelle levering en top artikel. Mooi design en usb is beschermd door dop. Kan het iedereen aanraden. Is zeker steviger dan werken met een kaartje waar je de micro sd kaart moet in plaatsen.

Date of experience: September 29, 2017
Colombia
1 review
0 helpful votes
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Perfecto
October 4, 2017

Todos los pedidos que he realizado con esta pagina han sido tal como los pedi, nunca me han combrado taxes, y los productos siempre me han llegado en perfectas condiciones. Si he necesitado ayuda siempre las resuelven en muy poco tiempo. Ya he realizado varios pedidos y he quedado muy contenta con todos! Super recomendada la pagina. Los pagos los he realizado con mi tarjeta de credito y nunca me han ocurrido problemas con esto.

Date of experience: September 29, 2017
Brazil
1 review
0 helpful votes
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Tem tudo para ser melhor.
September 30, 2017

Num todo é bom, más os produtos teriam que ser mais bem explicados quanto a seu uso e características em geral, e já que estamos no brasil nada mais justo de explicações e manuais em português.

Date of experience: September 29, 2017
France
1 review
0 helpful votes
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Maquilhagem para mulher
September 30, 2017

Exelente qualidade preco e falta rapidez no envio. Cliente habitual pena terem subido muito os preços

Date of experience: September 29, 2017
France
1 review
0 helpful votes
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Bande de voleur
September 29, 2017

Surtout ne leur faite pas confiance. Les délais de livraison ne sont pas respectési. Les articles commandés ne sont jamais livrés ou ne correspondent pas à ceux commandés. C'est est de l arnaqué pure et simple car aucun recours légale le site est en Chine et le service client pour la France est en Belgique.

Date of experience: September 29, 2017
LightInTheBox F. LightInTheBox Rep
over a year old

Cher Stéphane,
C'est le superviseur Fabio. Je me réfléchis vraiment pour votre cas. J'aimerais vous aider et je vous ai soulevé ce billet, s'il vous plait suivraz-vous? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=16365242
Merci beaucoup.

Italy
2 reviews
0 helpful votes
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Adesso so che ora è
September 30, 2017

Ho acquistato i meccanismi per far rivivere un orologio da muro che un'amica regalò a mia moglie diversi anni or sono e ci sono riuscito; funziona alla perfezione. Il meccanismo silenzioso, la lancetta dei secondi si muove di continuo e non a scatti e l'installazione è rapida grazie agli accessori contenuti nella confezione. Ne ho presi 2 in vista di trovare un po' di tempo per costruire un orologio da muro utilizzando x es una foto dei miei figli.

Date of experience: September 29, 2017