LightInTheBoxReviews 13,787

UPDATE:

After one week of shipping without any valid tracking number even after my asking for it, i received an SMS by local DHL for delivery. Fortunately they had my mobile phone correctly. I received a 2.9KG package which i opened later that afternoon. The wedding dress was AMAZING! It was as seen in the pictures and even better and sizing was perfect. The quality of the fabrics, the stitching and overall quality and looks surpassed any fears we had. Not even a single thread was hanging! Everybody who saw it the weekend loved it and only some minor adjustments will be done but that is personal taste only. The wedding dress could be worn as it is. Moreover i was charged taxes which raised to half the price i payed for the total order but fortunately i have payed for the Duty and Tax insurance so after putting a ticket and 1 working day, i was refunded to my paypal account, as i asked!

In the end i am very glad to have made the leap of faith and made the order as i would have payed 5 times the same amount just for renting for one day, despite the mediocre reviews. It took a week more and a lot of anxiety from my part due to lack of time but it payed off.

Thank you LITB!

I ordered items from them a while ago. Payed thrugh my account UBS the amount of

USD 1061. 82
BIC :( SWIFT) HSBCHKHHHKH
REF: **************
IBAN ( ACC :) 808-*******-838

But they kept saying payment not received... till today.The bank couldnt get my money back either although bank statement proofs that money has been transfered
To a surten account. Very very disappointed. I will never buy anything from online that has something to do with CHINA!

Lightinthebox are suppliers of fake/faulty micro SD memory cards. These have been deliberately hacked/manipulated to show a higher capacity than they contain so the customer is conned. I purchased two 32Gb Class 10 micro SD cards but when tested, they could only hold 7Gb of date. Also their write speed was much slower than the Class 10 standard. It therefore looks as though these are poor quality 8Gb cards which at first glance are 32Gb but are slow, and corrupt all data beyond a 7Gb capacity. Despite being supplied with all the diagnostic reports showing that they have been tinkered with to dupe customers they insist on operating their unfair returns policy. Consequently, I have to pay £6 postage to return their fake items because of their fraudulent activities. Unfortunately, because they are based in China they can continue such practices with impunity.
So, the only remedy is for all potential customers to avoid this supplier. Just google their name to view all the other problems buyers are facing.

Ordered a jacket for my wedding and when it turned up it was beyond to small - fitted a 7 year old! Customer service were a disgrace! Claimed i had provided measurements and it was made to order which was a lie then when i called them on that they said i was right but did i even look at the measurements before ordering - which i did. The item is not fit for an adult! They didnt respond for a while and told me to send it back for a refund but still didnt send me the form until i had asked about 6 times! Eventually when i raised a dispute with paypal they sent the form. I asked the post office how much it would cost to return and it was over half the cost of the item so as i had to pay that as well i was almost at a loss. So i'm now stuck with the item which is not good, at a financial loss and had horrendous customer service. Its clear they are just ripping people off! Will never order from them again! Left a review on the post as well and they deleted it! Disgusting company!

I am extremely disappointed in this website. I ordered a few things years ago, and I remember them being so helpful when I had a question. That is NOT the case anymore!

I just ordered a costume I need by a certain date. Only after completing the order, did I recieve an "expected ship date", and I realized my order would not get to me in time. I submitted a ticket asking if there is anything I could do to expedite my order. After 24 hours, I recieved a generic response informing me of the ship date... basically a generic response regurgitating the information I already had, and failing to answer my question. I was annoyed at this point, but still had good memories of last time, and some hope that they would help if I tried again. So, I asked again, if there was anything to be done, maybe order a different size if availability was causing the delay?

To test my theory, I went to the item listing and put a different size in my cart, and lo and behold, ship date changed to "within 24 hours". At this point I just reordered the different size, and submitted a ticket to cancel my original order. You think it would be pretty easy for a customer service rep to come across the same information about the availability of different sizes, right?

But no, I recieved a response back stating "changes to your order will cause further delay"! LOL! Pathetic, they didn't even bother checking the other sizes before sending me some scripted nonsense (a whole 24 hours later).

To this I could only reiterate my desire to cancel my order, and inform them that I reordered the item, no thanks to them. And do you know what they said to me? They responded that I should refer to my other ticket for matters concerning the cancellation of my order!

No, Light in the Box, YOU should be organized enough to know what's going on with my order, including all relevant tickets, and be capable of assisting your customers! If I was a manager there, I would be appalled at such embarrassing negligence.

Needless to say, this will be my last purchase from LiTB. Please take caution before ordering anything, because if you should need customer service for any reason, you are in for a migraine.

The customer service does not care what problem you had with your order or the billing. There is no phone number posted and when you email them, they send you some generic message showing they did not read your email. If you email them again, they simply just go back and forth saying they found no problem and will not refund.
I cannot do business with a company who operates this way. If you shop at places like ebay, amazon or legitimate online stores, you at least receive any refund that is due for negligence on the companys part.

I ordered a Bluetooth transmitter in late August so I could transmit wirelessly from my old XM radio into a BT speaker in my pre-BT car. First the LiTB tracking emails were way off, telling me I had received the item a week before it came. The item arrived after 3 weeks, but was missing the male-to-male connector to connect it to the XM radio. I took a photo of the item as it arrived and posted a customer service ticket, requesting the connector. Since then I've had 7 back and forth "dialogs" within their customer service page, all pretty much ignoring my comments and giving me some verbiage in "response" that has nothing to do with my situation. After 5 interchanges on one ticket, LiTB closed my first ticket as if I was somehow miraculously satisfied. I opened another ticket and more of the same. Today, they basically asked me to send the same info from my day 1 ticket, not even noting that they have all the info and photos from early September that tells my story. Two weeks ago I requested the steps to obtain a return and refund. Again, the reply ignored my request and asked again "what part #" is missing. Of course there is no part# but they have all the info they need to send me what I need - maybe another $10 item with all parts included? I have ZERO expectation that I'll get either the part or a refund. There is no phone number for customer service. Basically, I've donated $10 to the Chinese economy. You should consider if that's your intent before buying from LiTB. I've entered my order number, but LiTB needs to contact me directly (not via their CS page) if they have any hope of raising my satisfaction level. I'd give zero stars if I could.

Update: within 24 hours of the above review, LiTB issued a refund, without requiring a return. I'd still be wary of an outfit without a CS phone#.

Not sure why I fell for this company... AGAIN. I see that I ordered my daughter's prom dress from them a few years ago. (well, she is in her second year of Grad-school so I guess it was handful of years ago.) Dress arrived after the Prom. That was some fun scouring the city at the last minute to replace it.

This time, I ordered two dresses, in xxl just to have some extra room. One dress, shown as mid-calf was actually a long blouse. The second dress, advertised as a billowing muslin was actually hankie-thin. And I had several different sized friends try it on. No one could even squeeze it over their heads. I tried multiple times to return these items. Even took picture of the shoddy workmanship. Probably some poor woman in a sweat house making 2 cents a day. NEVER AGAIN! Be very careful with these overseas companies with English names that display models who are size 0 and so of course the dress looks voluminous.
I wanted a reimbursement, but now they wore me down and now I'm too disgusted. Maybe they will make good Halloween costumes... for a four-year old.