On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Months ago returned a pair of shoes for a larger size, still waiting. I folloed there directions and they list my case as closed. I keep writing and asking for exchange with no results. Can't reach a human and no number can be found for personal contact. I wasted more time and money for return shipping than the product cost. Horrible customer service!
Not happy.
Items took too long to arrive (were a birthday present) ordered early September still were not here for 21st October. Ordered 4 pairs only 3 pairs arrived.
Still waiting so I can return all shoes.
Been getting the run around.
I do not recommend this company at all. The order below is only for the pair I am still waiting for. But I wanted a return form from them and return codes for shoes which they keep ignoring me for.
Dear Customer
We do concern of your review.
We accept return for non-fit products for a refund if the items are still in its original condition.
In regards of the last package, we checked and we do sorry for the delay in transit. As it is a birthday gift, so we will not keep you waiting.
We do still so sorry for the inconvenience caused by the delay.
We had provided a solution in ticket-16722503. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Poor site bought tablet paid duty cost over 50 euro to buy nothing... AVOID AVOID AVOID AVOID. Doubt this will appear as a review
This is Customer Service Supervisor from lightinthebox. I am glad to help. I am glad to help. After review your case, I had conducted ticket ID=16697144# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Awful shop. I bought a phone there Xiaomi mi4c that was listed as new. I got a refurbished phone of terrible quality. All IMEI (on phone, on label and box was different, not new screen). I opened the dispute via PayPal and pay shipping cost to send it back. After all they add me to black list, so i cant buy any more. If you like lying and cheating - its your shop!
PLEASE DO NOT BUY FROM THIS SITE
Please learn from those of us whove been scammed by these awful people. Ordered shoes two weeks before I needed them and paid extra for 4-7 day delivery the shoes did not arrive before I went on holiday two weeks later.
They had a different excuse ever time I tried to contact them through their website and they refused to provide a phone number.
Two and a half months later they have sent me a refund minus a £10 lost parcel fee because Royal Mail didnt send it back!
This is Customer Service Supervisor from lightinthebox. I am glad to help. I am glad to help. After review your case, I had conducted ticket ID=16652284# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
We ordered a dress online. What arrived was a total rip off. The material was worse then what we would use as lining fabric. The beading was worse then what is in my kids craft kit. There was no boning as advertised. Very poor craftsmanship. Customer service is automated, and claimed from pictures that what was seen was what they deemed to be accepted. Was contacted by a supervisor supervisor. After timely exchange, there was an offer to fully refund dress and pay for shipping.
This is Customer Service Supervisor from lightinthebox. I am glad to help. I am glad to help. After review your case, I had conducted ticket ID=16652098# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I requested for expedited shipping and the payment was received on november 5 however it showed that the estimated shipping date is november 18. I sent inquiries and request for cancellations twice to check if the the delivery is indeed too long. It was confirmed in the complaint tickets. But the customer service fully refunded my purchases including some international fees charged to my card.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16625633 in our ticket center and will help with your case in that ticket. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Everything I have ordered has been of decent quality. Shipping is long but that is to be expected when it arrives from China.
Poor shipping, poor sizing/quality and poor customer service who rely on fine print instead of assisting the consumer. Not even worth 1 star.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16621158 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Tammy, a supervisor at Lightinthebox, wrote this to me: '... if you would like to help me to change the review on sitejabber, trustpilot to a 5-4 star rating first, I will help to proceed this 100% tax fee refund...'. If it wasn't true it would be laughable. My review stands and if anything it reinforces what a bunch of dodgy operatives these guys are - my review was honest and I WILL NOT be changing it and lie, in order for you to do the right thing. DO NOT USE THIS COMPANY.
I am very dissatisfied having been told that I have to pay extra for import charges not factored in by Lightinthebox, only to be told I should have bought an 'insurance' type product. These guys do this for a living and urge others to avoid the poor delivery and service experience we have had, and shop elsewhere.
This company is ran by automated messagebots. Stay far far away from it.
I ordered two usb adapters in July but did not receive the goods. In August I asked about the goods and got an standard message that the goods could be delayed. In September I asked again and got the same message... I told them to read their messages and... got the same message back as before.
I messaged a supervisor and got a response that I could get a refund or my goods. But before I could answer the ticket was close and marked solved.
Solved? I opened three tickets now and everytime it's solved with the same crappy message. They don't even read it.
Tom
Update 11/04: got a message from customer service. If I remove this review they will refund the missing goods. So they can read afterall but try to influence the reviews by blackmailing the reviewer. Disgusting.
Update 11/18: customer service responded that their request was not intended to bribe me into removing the review. Finally got a refund after three months of mailing back and forth.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16610310# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Update: order arrived on 7.11 all intact. The bulbs themselves didn't fit initially in the housing so I needed to do some manual adjustment, but that, s not seller's fault. Products as described and good quality. Ordered a pair of Led car headlights... Big mistake. Initially on the site was written that shipping time will be 5 to 8 work days. Order was shipped on 29.09.2017. I contacted customer service on 28.10.2017 asking why my order is still not present. The answer was that shipping time is 38 days. Today I submitted another ticket and they told me that due to postal shipping it could go up to 60 days! Asked to be dirrected to supervisor or teamleader. Will see how it goes! My advise is check all info provided before ordering.
This is Customer Service Supervisor Betty from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16607323# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Bought a new phone, came with different MEID on the box and in the phone, that is, sold second-hand or rebuilt under the guise of a new one. The support service very quickly accepted their mistake and started the correspondence of bargaining about compensation, agreed that they will return to paypal, it took 10 days, there was no money, we started making a refund, we gave a coupon for $ 30 when buying from $ 159, but to take something again for this amount is completely reluctant. I started writing to be returned to paypal, they got up on their own that they returned and will not return. Opened a dispute in paypal, but as it turned out they can not do anything and force the seller can not, so there is no hope for paypal either.
UPD: refund succesfully received, good
This is Customer Service Supervisor Betty from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16606321# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
They send sub standard goods, told me to return the goods, which is in writing on their ticket system and they would refund me the goods value and the return postage. Cost me £87 pounds to return and now they are refusing to repay the postage cost.
Disgraceful, I actually feel scammed as they are nothing but theives DO NOT BUY.
This is Customer Service Supervisor Betty from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16601702# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Although I had initial teething problems, I am now extremely satisfied and pleased with the company. All my issues were resolved very swiftly and professionally. The customer service I received was exceptional. I am very happy the outcome and I would definitely order again.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16594963# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I have ordered goods which were shipped on August 5th. I have paid for expedite courier and insurance charges.
However light in the box has sent the parcel by a regular sweden postal service which has no facility for tracking
Over a period of 3 months I have generated several complaints and tickets to track the courier and even ask for a refund. First I was aksed to wait upto October 9 and now I am being asked to wait till Nov 17.
I am repeatedly demanded a refund. Firstly they have sent the package through normal post whereas I paid for an expeditie courier. Secondly the parcel is extremely delayed and it has been delayed beyond 90 days and yet I am being asked to be patient.
Never am I ordering from this site. Would suggest nobody else does.
I keep getting the same template reponse from Moliere. No resolution.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, I had conducted ticket ID=16594951# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Update: After writing this review LightintheBox customer support contacted me and offered a refund which I accepted and received. Some days later my the tracking showed that the package was stopped at the customs and sent back to China.
Update: After writing this review LightintheBox customer support contacted me and offered a refund which I accepted and received. Some days later my the tracking showed that the package was stopped at the customs and sent back to China.
Horrible Customer Support, package didn't even leave Asia and they won't do an investigation or send my money back, at first I got answer to report back in a number of days and now after that time has passed they just continue replying with unrelated default answers. Absolute waste of time and money! I even paid more to get my product shipped faster!
This company is a scam. I placed and order, lightinthebox processed my payment, and after 10 days they decided to cancel my order for no reason. They also never sent a confirmation email but inundated my inbox with advertising emails. So their emails were clearly coming through. I advise everyone to please stay away from a really bad experience with this store. KEEP YOUR MONEY SAFE.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16563258 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
And your payment was rejected by our risk control dept, before cancel we failed to contact you by your telephone and mail which you leave us while place order. We have waited your reply for 7 days, but there was no reply from you. So there was notice to you, but maybe you didn't receive it due to incorrect phone and mail you leaved us.
After cancellation we have arranged full refund to you, the refund will be sent to your card which you used to pay for this order. Please kindly check the ticket, we provided all the information there.
There were the worst experience with online shopping in my life. They charged for delivery 13 eur and then when item arrived to Ireland DHL wanted 25 eur! Vat for backpack worth 35 eur. They charged Vat for both item + shipping with robber rate. If you don't pay vat you need to pay for shipping to sender or leave just like that with no payment. But you don't have anything. I tell you avoid extra cost and leave them to deliver local. Never more this is completely nonsense.
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16547953 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
We ordered a set of cycling jersey. Shipping was really late but the customer service supervisor stepped up to fix my issue. Promising site but you have to be willing to wait for a while before the shipment arrives.
This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=16528297 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
After checking, the replacement shoes was sent out in Oct. And we had noted you regards of the return-replace in ticketId=16384647.
And please do not worry we will still follow up your replacement shipment.
We had conducted ticketId=16732165 in our ticket center and provide a solution for all your problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.