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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The shop is fraud. I order a dress for a present in wrong size.
After of half an hour I open a ticket to cancel it and I make a new order with correct size.
Next day they send them and told me sorry and I should keep them both.
Also I order a Leather jacket and after of two months I receive a very cheap cotton jacket totally different from the picture.
They are thieves and their products are very low quality.
Nobody should buy from them anything
Products are as described and match their descriptions - delivery could take a while as it is shipped from china.
Would recommend ordering item/s if willing to wait 2 weeks for them to arrive.
This is Customer Service Supervisor from Lightinthebox.
I regret to inform you that your package was delayed because it's really a busy time for the worldwide carrier, along with the bad weather in US that will also delay shipment. After checking, the package has arrived in US and is currently in the transit to your city.
Online update tracking information: [2017-12-18 17:39:00 Arrived at USPS Facility BIRMINGHAM AL 35222]
I know this order is very important for you. Please be kindly advised that our company doesn't operate a call center now, so we're sorry that we're unable to provide a hotline for customers to call. But I will try our best to help you resolve the problem in a professional way in the ticket.
I had conducted new Ticket ID =17015193 in our ticket center and provide new solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Agreed to keep the products after a generous partial refund...
Thanks
I ordered in the spur of the moment thinking it was a good deal. I then cancelled MINUTES later (4 minutes) However they still shipped out the goods few hours later which were worth £454, although their policy clearly states "orders may be cancelled for a full refund at any time until the order is shipped". After weeks of going back and forth regarding the return they are just ignoring my messages after saying they would refund return postage and the cost of the order. Very unprofessional! Please stay away!
They must go and learn from e-bay how to work
I boute from light in the box for 33$ smart watch.
THe watch arived witout the rear cover, unbeliveblle.
They ask me to send them back this watch an I sent it.
6 weeks pased.
They block my order and I canot contack them.
What is this company-I fill bad from them
Dear customer, this is Customer Service Supervisor from Lightinthebox.
Please note that we use ticket center to keep in touch with our clients, we haven't received new ticket from you.
But please don't worry, I had conducted ticket ID=16967550# in our ticket center and provide a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply.
We have received your return item on 2017-12-05, so we will arrange the refund for you immediately as we promised. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
After one month, we would like to upgrade our review to a 4 THANKS to Supervisor Betty. Because of Betty, we were fully refunded our money before Christmas. Thanks Betty
I am updating my rating to 4 because of Betty. Betty was able to refund us our money before Christmas and we appriciate it.
Aunque debes valorar el producto, teniendo en cuenta lo que esta pasando con esta "empresa", no me parece normal que se lleven las estrellas por la buena calidad del producto, no es su merito.
Te dicen que te llega en 6 - 8 dias y te llega en un mes como a mi, eso si tienes suerte algunos han recibido el patinete en 80 dias. Aunque estoy contento con el producto, es la primera y la ultima vez que compro en esta web, es una burla, siempre te dicen "lamentablemente", "espere mas" etc. No tienes ni control del envio, no sabes donde esta tu pedido (mi codigo no se ha actualizado ni ahora) ni nada.
Horrible, terrible, una pesadilla, muy descontento con esta empresa.
Este es el Supervisor de Servicio al Cliente de Lightinthebox. Estoy encantado de ayudar.
Lamento mucho que su paquete se haya retrasado debido a la cuestión de despacho de aduana de este lote de scooters, los paquetes originales nos han sido devueltos o destruidos por su oficina local personalizada, lleva algún tiempo hasta que encontremos el transportista legítimo para llevar este producto específicamente, porque es un producto grande, caro y nuevo que causa más atención en el despacho de aduana. Está totalmente en nosotros y también he presentado una queja a la compañía de transportes.
Después de revisar su caso, realicé la identificación del boleto = 16903965 # en nuestro centro de boletos y proporcioné una solución para su caso. Por favor inicie sesión en su cuenta - vaya a "centro personal" - "mi boleto" para verificar nuestra respuesta. Por favor, póngase en contacto con nosotros respondiendo el ticket ya que toda la información se registrará en el sistema. Gracias por su cooperación.
After sales support has made this a pleasant experience.
Shipping timing could do better in the future.
This is Customer Service Supervisor from Lightinthebox.
I sincerely apologize for the inconvenience caused by the delayed shipping. I have contacted the logistics department for help to investigate your case and promise to offer a proper solution for your case.
I also realize the previous way to handle your case in the previous tickets was not flexible. In order to resolve the problem in a propre way, I had conducted new Ticket ID =16897012 in our ticket center for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I've ordered a laptop with Shipping Method: Express Expedited (2 - 3 business days) and shipment time < 24 hours.
But this was incorrect: tracking information became available after 4 business days only. I'd ordered this laptop due to only the fast shipment announced - to receive it in USA. And I've not receive it, - delivery takes about 12 days instead of 4; I left USA and was not able to receive this.
I'd raised this to PayPal, the customer support reacted well (after PayPal ticket).__
So, do not count on in-time delivery (keep this in mind about you could not have it with advertised delivery time). But it still has a normal customer support.
I'll have one more order and will update my feedback in some time
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize that the package was delayed due to the busy schedule of the shipping carrier and for the inconvenience caused it may have caused. I took your constructive feedback seriously and have forwarded your case to the logistics department. They will re-evaluate the qualification of this shipping carrier. We promise we will improve our shipping service.
As for your case, i had conducted new Ticket ID =16897240 in our ticket center and help you resolve the problem in the ticket. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered goods on the 26. 11. 17 worth $96.70 of which $48.62 was for express expedited shipping (3-5 working days), they instead shipped my items via postal services which costs about $2-3 and takes 30 days, they have refused to refund me shipping costs that i paid. To make it worse they say i should receive my items in 180 days, how is that fair? These people are thieves! DO NOT PURCHASE FROM THEM IT IS NOT WORTH IT!
This is Customer Service Supervisor from Lightinthebox.
We have checked your order and regret to inform you that your order cannot be shipped using Expedited Shipping. Your order contains "Makeup", a product type classified as dangerous in recent airline shipping regulations. We have no choice but to ship your order via regular Postal Service, which does allow these objects to be transported. We sincerely apologize for the inconvenience caused.
But I can fully understand your disappointment with this case. As for your case, i had conducted new Ticket ID =16897167 in our ticket center and provide new solutions for you. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I pay for some dresses and over a month and several emails back and forth I still didn't get a reimbursement neither the product because the package is marked as getting ready to be shipped from china postal services, there was no activity on the order other than paid and shipped, keep in mind this is an international company so there is no way I could sue the company to get my $$ back. STAY AWAY BIG SCAMMERS...
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay and all the inconveniences caused.We will take full responsibility of it.
Your order was shipped out in three parcels, I have checked them, and found that parcel LS150774085CN had been delivered to you on 2017-11-27. Here is the delivery information: 2017-11-27 15:11 PALM DESERT, CA 92260, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 3:11 pm on November 27,2017 in PALM DESERT, CA 92260. You may check it follow link: http://www.17track.net/en/track?nums=LS150774085CN&fc=03013
The second and third parcel are still in transit, LS171004048CN and LS171004025CN, as it is really a bust time for international carrier, maybe there is delay in transit, I have contacted the carrier and confirmed that you should receive the other parcels within 2 weeks.
As you are valued client for us, I have conducted new ticketId=16890961 in our ticket center and will help you resolve the problem in the ticket. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered shoes and a dress from lightinthebox a month ago and despite the shipping being estimated as 5-7 days I have yet to receive the order or hear from the company. Really upset as they have my money and I have no clothing order! This was meant for my daughters wedding and I had to shop the day before my flight as it hadnt arrived.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay and all the inconveniences caused.We will take full responsibility of it.
As for your case, i had conducted new ticketId=16880480 in our ticket center and will help you resolve the problem in the ticket. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Non recept of shoes
Where are my shoes ordered nov 11 I have had no response from this company despite repeated emails Would not recommend
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the shipping delay and all the inconveniences caused.
While I've just checked and it shows the package was delivered to your address successfully on 2017-12-06. Have you received it?
Online update tracking information: [2017-12-06 15:16 MOUNT CLAREMONT WA, Delivered]
I had conducted new ticketId=16858442 in our ticket center and will follow up your case and resolve all the problems in the ticket. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
P. S: please be noted all customers can contact us via opening a ticket. We feel sorry we did not receive a ticket from you. Please contact us via open a new ticket next time according to the following link:
http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
I ordered a smartphone. The processing time was 6 days at most. It's been 11 days already and the package hasn't been sent.
It's my first time purchasing something in this web and it's not being a good first impression...
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the order delay and all the inconveniences it may have caused. We will take full responsibility of it.
As for your case, i had conducted new ticketId=16858393 in our ticket center and will help you resolve the problem in the ticket. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I have mixed feelings about my experience with this shop. First of all they have a well designed page with the capability to shop in your own language (I'm Greek by the way) which was very convenient. I ordered from them 4 clothing accessories which turned to be as promised and seen in the fotos.My problem was the customer services about import duties and taxes. I paid the insurance for that just in case. Despite my shipping choice of global postal service they decided for some reason to sent it with global express expedited with the result of having to pay 112 euros in customs for a package that costs 35 euros. I asked their customer services three time if they cover the expenses (before accepting the package of course) and three time they promised they would. When i received the package and sent the invoices they said they couldn't recognize if it was the same package. I sent more invoices to clear this out, then the cost was too high and they could only afford 50% refund. Their answers to my question "Why you promised full refund knowing the cost?" was "we have our rules" or "Thank you for shopping with us" or "We inform you know". After two months of that kind of negotiations i accepted the 50% and the answer was the cost is too high and they can not recognize the invoices.
But on the contrary a few days after publishing my review i was contacted by their customer service supervisor who apologized for the situation and promised me that he would deal with this problem personally. Also he has undertaken to provide a full refund for the duties and taxes i had paid for my order. I'm very pleased for the immediate and clear response. So far they have given me a portion of the money and the rest are about to sent in a few days. Concluding I'm highly satisfied of how things turned out despite the situation i had to face.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Reviewing the previous records, i see that the tax you paid for this order is extremely high. Normally is the import tax 50% of the order mount, but yours is 200% of the order amount, which is very unusual, and we don't know where went wrong, but we won't let you suffer any loss since you have paid our insurance of tax. So i decided to refund you the full amount of tax 112.60 EUR at once. Hope you could forgive us.
After review your case, I had conducted ticket ID=16828881# in our ticket center and provide a solution for your case. Please log in your account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I have tried paying for a pair of boots, they simply cannot except CC. I have tried 4 different ones. Communication is almost impossible.
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
I suggest you to change the payment method to paypal, this is the fast way to confirm the payment. For more details of the solution, I had conducted ticket ID=16780266# in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
My order was supposed to have been shipped on 6th October, 2017. Charges for shipment were added to the order for the materials to reach in 3/4 working days. It is over 45 days now. I have not received the materials. There is no response to my mails. The tracking number ends with xx, therefore it is not possible to track. I have asked for refund. They seem to be totally unreliable business people. Not at all recommended
Dear customer, this is Customer Service Supervisor from Lightinthebox.
We do have customer service. Usually we use ticket center to keep in touch with our clients, please do not reply any auto-email to contact us as we can not receive it.
We have checked your order and regret to inform you that your order cannot be shipped using Expedited Shipping. Your ordered Powder for Nail which contains【powder】, a product type classified as dangerous in recent airline shipping regulations. We have no choice but to ship your order via regular Airmail, which does allow these objects to be transported.
Your order was shipped out via SwedenPost-untrack on 2017-10-05, but the normal shipping method will take more time to delivery to you.
After review your case, i had conducted ticketId=16748355 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered a mirror 4 months ago from this "company" which i never got and i asked for a refund. They refused to give me a refund because they claim that my order is still on its way. Worst E-shop. Stay away
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for the inconvenience caused by the delayed shipping. I took your constructive feedback seriously and have forwarded your case to the logistics department. They will re-evaluate the qualification of this shipping carrier. We promise we will improve our shipping service.
I also realize the previous way to handle your case in the previous tickets was not flexible. In order to meet your satisfaction, i had conducted new ticketId=16739103 in our ticket center and provide a Better solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered an item from LightInTheBox and had an issue with shipping. After a review that I thought would go unnoticed Rebecca from customer service messaged me right back and provided a resolution. Very prompt, courteous, and they made things right.
Thanks,
This is Customer Service Supervisor from Lightinthebox. I am glad to help. After review your case, i had conducted ticketId=16732273 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Ordered some warm white led lighting strips from them and they only offered expedited delivery 3-4 days. After 11 days and a few emails the lights arrived in a badly damaged box from China, I managed to fix the damage to the lights to get them on and lo and behold they are Cool white so not only did I pay for expedited delivery and not get it but I have received a damaged item amthats not even the right item and light in the box aren't even replying to my emails asking for the issue to be fixed. Don't bother with these clowns.
Dear Customer
First sorry for the delay of the order, we will raise the claim from carrier for the delay.
And in regards of broken item, as we stand for the satisfaction of customers, once we confirm the item is broken, we will take full responsibility.
So for your case, had conducted ticketId=16730969 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
I ordered a Kigurumi with express mail. They stated "24hour handling" & "5-8 days delivery"
First of all, it took them 3 days to even LOOK at the order. Then they waited 11 days with sending the product. I wrote them and their excused was "bad weather in asia", which was a complete lie.
I wrote them multiple times about my 18 euros spend on express when NOTHING was going fast. They just responded 4 times with an autowritten email "We do not controle shipping"... HELLO... if i buy express, then get a fast firm to bring my package?!.
And then it FINALLY arrives. Just 31 days after i made the order. And what happens? Well... my order was in totalt 46 euro (with the 18 for transport), and then i get taxed 25 EURO just to pick it up because lightinabox send the package from China... and was there ANY help to get there? NOOOOPE...
I ordered a Kigurumi with express mail. They stated "24hour handling" & "5-8 days delivery"
First of all, it took them 3 days to even LOOK at the order. Then they waited 11 days with sending the product. I wrote them and their excused was "bad weather in asia", which was a complete lie.
I wrote them multiple times about my 18 euros spend on express when NOTHING was going fast. They just responded 4 times with an autowritten email "We do not controle shipping"... HELLO... if i buy express, then get a fast firm to bring my package?!.
And then it FINALLY arrives. Just 31 days after i made the order. And what happens? Well... my order was in totalt 55 euro (with the 18 for transport), and then i get taxed 25 EURO just to pick it up because lightinabox send the package from China... and was there ANY help to get there? NOOOOPE...
Luckily their service after writting a review got upped quite a bit
Dear customer,
After checking the order was shipped within 24hours as we stated online.
But from the tracking: http://www.17track.net/zh-cn/track?nums=EA901226946CN, it shows the package is delayed at customs for clearance which is really beyond our control. We do thank you for your understanding.
In regards of taxes, First the taxes is noted in our knowledge base as below:
http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
And in the first year since the company established, we noted that EU taxes is heavy.
So 2 years ago, we had this EU duty insurance service as it is shows below once you check out:
https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insuarnce, we will fully refund duty cost if it is occured. System shows that you chose not to buy VAT duty insurance once checkout.
But as you are a valued customer, we had conducted ticketId=16731067 in our ticket center and provide a solution for all your problems. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I am really sorry to hear that one of your orders was not cancelled successfully and another order was wrongly shipped. We'll take full responsibility once we confirm the problems. Please don't be worried.
I had conducted new Ticket ID =17030549 in our ticket center and will help you resolve all the problems in this ticket. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.