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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I bought a fishing lure from lightinthebox box.the quality is excellent. Shipping was very fast. Refund also very fast. I love lightinthebox.
I often go shopping in LightinTheBox because they are serious, fast and at no extra cost to get my orders
Je to super obchod, není mu co vytknout.
Velmi kvalitní a všem doporučuji.
Lepší obchod jsem ještě neobjevil.
I ordered some sparring gloves and they arrived exactly when they were supposed to, no problems whatsoever.
I am probably not going to order anything else. There is no customer service contact information. This is a poor way to do business. Going to stick with those that make their contact information visible!
I ordered a couple of lamps they are available in stock with a delivery estimation of 2 weeks!
I get nothing in a month, then I sent a mail to ask the get a reply that it has requested the supplier to check and send my order! Again no answer or delivery for a week and I asked again about my order status and their replied they have not got any answer from the supplier yet!
Then I canceled my order! It is not my problem if they do not have a right info or trustable contact with their suppliers! I took those lamps because there were in the stock and I thought I would collect them in 2 weeks, latest a month! Not "no info" after 6 weeks!
Dear Ramtin, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
отличный опыт общения с этим сайтом. я впервые у них покупал и немного переживал. Но пришёл телефон в лучшем виде, а главное - быстро. Так что рекомендую этот сайт.
Good product of all the times good prices and quality good shipping and timely delivery when you buy from this online site you wont regret
Was looking online for a new TV box. Came across the Xiaomi mi box, lightinthebox was the cheapest place I could find it around 50euro. Placed the order with insurance incase it would be taken in customs.
Shipping was around a month which is normal from China. Good thing I paid for the insurance, had to pay and extra 21 euro. Made a ticket with lightinthebox and got my money back.
Best TV box I have had so far.
Would buy from lightinthebox anytime.
There is so many sites where you can buy stuff, but Lightinthebox is one in top!
Good price for items, Shipping is good!
Ótimo site de compra em grupo. Envio rápido até o Brasil e reembolso do tributo da alfândega. O site de devolveu o dinheiro em 2 dias.
La livraison peut être longue parfois mais les produits sont d'une bonne qualité prix.
Je m'achete des chaussures de meilleure qualités ET celle ci pour varier les formes couleurs. Merci
I truly love this web site. They have some amazing stuff and prices or awesome as well. I buy something from them every month. People always ask me, where did you get that? I always say, lightinthebox and they always say, I will check them out. Thanks lightinthebox.com.
Gostei!
A princípio fiquei receosa, com medo de comprar.
Mais me surpreendeu.
Apesar de demorar um pouco a chegar vale a pena
They have good customer service too, you can feel confident in any of your purchases from this site. I have bought some of my favorite merchandise here and i greatly enjoy just browsing their catalogs.
Foi a loja em que encontrei os melhores preços para o que estava buscando. O sistema de vendas é muito prático e fácil de usar. Quando comprei a loja oferecia seguro para taxas alfandegárias, o que é muito bom pois a aduana brasileira taxa em 60% qualquer importação com valor acima de US$ 50,00. Sempre que precisei entrar em contato obtive um retorno em menos de 24h, e tive todas as minhas demandas atendidas. Recomendo!
A lightinthebox insere no mundo dos negócios de forma transparente e segura, de forma, que você possa empreender e lucrar através de excelentes negociações.
LITB is an online store that facilitates shipments of a great variety of clothes, party and household items and more from China to almost any country in the world. It offers a really wide range of products at bargain and wholesale prices, and continuously offers discounts on these already low prices. User reviews of bought items are encouraged and give often useful information about product quality, shipment duration and difference between advertised and real clothes sizes.
A lightinthebox entrega como eficácia o trabalho que divulga, por isso vem se tornando um modelo para outras lojas e conquistando a confiança de todos que fazem negócios com a lightinthebox.Nota 1000 para todos vocês.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear Elaine, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.