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LightInTheBox

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Quality
July 25, 2018

I bought a fishing lure from lightinthebox box.the quality is excellent. Shipping was very fast. Refund also very fast. I love lightinthebox.

Date of experience: July 24, 2018
Estonia
1 review
0 helpful votes
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I often go shopping in LightinTheBox because they are serious, fast and at no extra cost to get my orders

Date of experience: July 24, 2018
Czechia
1 review
0 helpful votes
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Super obchod
July 25, 2018

Je to super obchod, není mu co vytknout.
Velmi kvalitní a všem doporučuji.
Lepší obchod jsem ještě neobjevil.

Date of experience: July 24, 2018
RU
1 review
0 helpful votes
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Мягенько
July 24, 2018

Нормальный магазин с ботоподобной поддержкой. Можно прикупить недорого товары по флеш сейлам. Регулярные цены конечно не ахти + платная доставка.

Date of experience: July 24, 2018
Argentina
1 review
0 helpful votes
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Worked for me
July 24, 2018

I ordered some sparring gloves and they arrived exactly when they were supposed to, no problems whatsoever.

Date of experience: July 23, 2018
Arizona
1 review
0 helpful votes
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I am probably not going to order anything else. There is no customer service contact information. This is a poor way to do business. Going to stick with those that make their contact information visible!

Date of experience: July 23, 2018
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Elaine, we would really like to help, but we found out you left this review WITHOUT order number.

We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.

Sweden
1 review
0 helpful votes
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I ordered a couple of lamps they are available in stock with a delivery estimation of 2 weeks!
I get nothing in a month, then I sent a mail to ask the get a reply that it has requested the supplier to check and send my order! Again no answer or delivery for a week and I asked again about my order status and their replied they have not got any answer from the supplier yet!
Then I canceled my order! It is not my problem if they do not have a right info or trustable contact with their suppliers! I took those lamps because there were in the stock and I thought I would collect them in 2 weeks, latest a month! Not "no info" after 6 weeks!

Date of experience: July 23, 2018
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Ramtin, we would really like to help, but we found out you left this review WITHOUT order number.

We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.

RU
2 reviews
0 helpful votes
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отличный опыт общения с этим сайтом. я впервые у них покупал и немного переживал. Но пришёл телефон в лучшем виде, а главное - быстро. Так что рекомендую этот сайт.

Date of experience: July 23, 2018
TZ
1 review
0 helpful votes
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Good products
July 22, 2018

Good product of all the times good prices and quality good shipping and timely delivery when you buy from this online site you wont regret

Date of experience: July 21, 2018
Denmark
1 review
0 helpful votes
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Xiaomi mi box
July 22, 2018

Was looking online for a new TV box. Came across the Xiaomi mi box, lightinthebox was the cheapest place I could find it around 50euro. Placed the order with insurance incase it would be taken in customs.

Shipping was around a month which is normal from China. Good thing I paid for the insurance, had to pay and extra 21 euro. Made a ticket with lightinthebox and got my money back.

Best TV box I have had so far.

Would buy from lightinthebox anytime.

Date of experience: July 21, 2018
Latvia
1 review
0 helpful votes
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Good
July 22, 2018

There is so many sites where you can buy stuff, but Lightinthebox is one in top!
Good price for items, Shipping is good!

Date of experience: July 21, 2018
Brazil
1 review
0 helpful votes
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Ótimo site de compra em grupo. Envio rápido até o Brasil e reembolso do tributo da alfândega. O site de devolveu o dinheiro em 2 dias.

Date of experience: July 21, 2018
France
1 review
0 helpful votes
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Super!
July 22, 2018

La livraison peut être longue parfois mais les produits sont d'une bonne qualité prix.
Je m'achete des chaussures de meilleure qualités ET celle ci pour varier les formes couleurs. Merci

Date of experience: July 21, 2018
Georgia
1 review
0 helpful votes
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Try Great!
July 22, 2018

I truly love this web site. They have some amazing stuff and prices or awesome as well. I buy something from them every month. People always ask me, where did you get that? I always say, lightinthebox and they always say, I will check them out. Thanks lightinthebox.com.

Date of experience: July 21, 2018
Brazil
1 review
0 helpful votes
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Ótimo
July 22, 2018

Gostei!
A princípio fiquei receosa, com medo de comprar.
Mais me surpreendeu.
Apesar de demorar um pouco a chegar vale a pena

Date of experience: July 20, 2018
Georgia
1 review
0 helpful votes
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They have good customer service too, you can feel confident in any of your purchases from this site. I have bought some of my favorite merchandise here and i greatly enjoy just browsing their catalogs.

Date of experience: July 20, 2018
Brazil
1 review
0 helpful votes
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Foi a loja em que encontrei os melhores preços para o que estava buscando. O sistema de vendas é muito prático e fácil de usar. Quando comprei a loja oferecia seguro para taxas alfandegárias, o que é muito bom pois a aduana brasileira taxa em 60% qualquer importação com valor acima de US$ 50,00. Sempre que precisei entrar em contato obtive um retorno em menos de 24h, e tive todas as minhas demandas atendidas. Recomendo!

Date of experience: July 20, 2018
Brazil
1 review
0 helpful votes
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A lightinthebox insere no mundo dos negócios de forma transparente e segura, de forma, que você possa empreender e lucrar através de excelentes negociações.

Date of experience: July 19, 2018
Saudi Arabia
1 review
0 helpful votes
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LITB is an online store that facilitates shipments of a great variety of clothes, party and household items and more from China to almost any country in the world. It offers a really wide range of products at bargain and wholesale prices, and continuously offers discounts on these already low prices. User reviews of bought items are encouraged and give often useful information about product quality, shipment duration and difference between advertised and real clothes sizes.

Date of experience: July 19, 2018
Manuela S.
Brazil
1 review
0 helpful votes
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A lightinthebox entrega como eficácia o trabalho que divulga, por isso vem se tornando um modelo para outras lojas e conquistando a confiança de todos que fazem negócios com a lightinthebox.Nota 1000 para todos vocês.

Date of experience: July 19, 2018