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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Lightinthebox website is the best shop, you can found anything that you need and the price every time is lower. The client service is faster to help in all things you imagine, promotions, prices, specification. Often my thing arrive on time, the problem is the bad Brazilian delivery service
Ótima loja recomendo a todos, ainda mais agora com o seguro de taxa da alfandega, que é essencial para quem compra celulares!
I did a order for a 64GB USB pen, it was delivered very fast, and works great. Nice and fast. Happy with the full service
Distribuidora que apresenta uma gama de produtos que venha a atender às necessidades dos clientes que procuram por produtos de qualidade, eu recomendo
Very bad my money is gone I order 2 dresses and you have to pay a lot tax I send it back I don't recieve my money, very bad this compeny
Estou comprando neste site há mais de 4 meses e fico casa cada vez mais satisfeito a cada compra que faço. Meus produtos sempre chegam dentro do prazo e bem embalado.
Přišly mi šaty, které jsou velmi trendy. Dobrá materiál i cena. Tento obchod doporučuji svým známým.
This is an updated review being written in response to a question asked by the light in the box representative.
The order number is Order number **************
Bought some clothes in a size large. What I got was size small. To exchange the clothes they told me to return them and they would ship new ones and pay the shipping fee's. So I did. And the shipping fee's ended up being very expensive because they are in china and I am on the other side of the world. So they ended up not paying them. And the new clothes do not even fit that well either!
They even go as far as to post lies below this review, saying things that are not true... and not only are they lying, they are lying about conversations that were done through email, where its all recorded in writing, and they know I can see that they are lying! These people are insane scammers! Avoid them at all costs!
Dear Brian K.,
This is supervisor from LightInTheBox.
I feel sorry for the situation.
I am afraid there must be some misunderstanding.
When we issued the return, we explained we could offer a refund of the postage as long as the shipping method chose was economy.
You return your parcel with DHL, which offers priority service only. They charged you 3 times the paid amount of your order.
As such, we explained we could cover only the economy tariff. For your country, we shoes that this amount is 250MXN
We'll consequently fully refund the agreed amount. Should you need any further help, please follow up on your ticket.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18591522
Thank you very much.
Bought some clothes in a size large. What I got was size small. To exchange the clothes they told me to return them and they would ship new ones and pay the shipping fee's. So I did. And the shipping fee's ended up being very expensive because they are in china and I am on the other side of the world. So they ended up not paying them. And the new clothes do not even fit that well either!
Order number 1804261729182920
Quality of material horrible
The workmanship of cut and fit, horrible
No continuity on reorder to previous product material
Sizes are seldom close to being accurate using their size guide
Never pay for expedited shipping, takes 10-20 days internally to gather product, then ship
Cuts Svc gives boiler plater answers, pkgs get lost and put it on the consumer to resolve, expedited shipping/insurance or NOT
The gown and shoes were quite as described although i was surprised that i had to pay customs. The items arrived on time, i will probably order again
I discovered this site some time ago. Never have been disappointed so far.
I really like the discounts they offer and insurance for customs duties. I recommend it for everyone who wants to save money and buy great stuff online!
Molto semplice da ordinare, spedizione immediata, sicuramente ancora farò dei acquisti su sito LightInTheBox
I ordered at LightInTheBox because it offered the best price for my wanted product. But because the shippment did not arrive quickly, I was doubtful, if it is a reliable seller. If you think the same, then don't worry: shippment does just take some time, because it gets delivered form the other side of the world. And for just 20 cents of shipment costs, I am happy to wait a bit longer.
Tem bons preços, ótimo atendimento tanto no pré quanto no pós venda. Disponibiliza algumas opções de venda que a colocam a frente das demais lojas da categoria, oferecendo uma boa experiencia aos seus clientes sempre.
Impossible to get in touch with customer service.
I sent all kind of messages, on all channels. I only received automated replays.
I lost my money and what is worst this is ALSO second time! Light in the box is not TRUSTABLE, there is NOSERVICE. Just a DEADEND. Worst CUSTOMER EXPERIENCE EVER Enough! Dont waste your money BUY IN EUROPE
Dear customer.
We are really sorry that you were unsatisfied with us. As for your case, could you please firstly advise us your Order Number and more details about your problem?
After hearing from you, we will help you check the problem and resolve it in a timely manner. We will take full responsibility if we made any mistake. Please don't be worried.
Thank you for your cooperation and understanding in advance.
A Lightin Thebox foi descoberta por mim por um feliz acaso... procurava roupa e acessórios para usar no casamento do meu filho e descobri nesta loja tudo aquilo que procurava. Se as imagens eram apelativas a realidade foi muito melhor: artigos originais, de muito boa qualidade e acabamentos perfeitos. Fiquei muito satisfeita com a excelência e qualidade dos produtos, e com o elevado profissionalismo que os serviços de apoio demonstraram quando a eles recorri para esclarecimentos e até para ultrapassar problemas que a eles eram alheios! Continuarei certamente a ser cliente desta loja e recomendo-a veementemente a amigos e conhecidos!
Recentemente comprei algumas roupas da loja e estou muito satisfeita! Os produtos sempre são de ótima qualidade!
I have already made several orders in this store, only once was a controversial case, in which I went to a meeting. Good prices, fast delivery.
Very good store.
I ordered a pair of sandals described by the company as leather product. Actually they are plastic material.
Dear customer.
We sincerely apologize for the inconvenience caused. As for your case, could you please firstly advise us your Order Number?
After hearing from you, we will help you check the problem and resolve it in a timely manner. We will take full responsibility once we confirm our problem. Please don't be worried.
Thank you for your cooperation and understanding in advance.
A lightinthebox é uma ds melhores lojas em que ja comprei, loja com diversas opções de produtos, ótimas formas de pagamento, e excelentes formas de envios sem contar as diversas promoções.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.