On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always finding new stuff with great quality and low prices. This store is for the compulsive buyers like me, the..." ohhh I want that!" Syndrome. I recommend to check it out.
I have been shopping at LightInTheBox.com for several years now, and I have only positive and happy experiences for the entire time. Goods arrive promptly, well packaged and exactly as expected. I purchase for friends and family, and they are always satisfied and pleased with the extremely low prices for such excellent quality.
Will always return for more.
Here is my order number
Michael Seese
424 numbered st
Montoursville, PA *******
Order number # **************
Don't have the dhl return slip but I sent it out last week and still nothing I did everything I was asked just want my refund please thank you
Most of their products and clothing are exactly what you see on the pictures but delivery takes time more than two weeks as estimated.
D'autre site de vente sont beaucoup mieux, mon colis arrivera chez moi ou chez mon libraire, avec lightinthebox j'ai jamais reçus mon colis. Grâce a PayPal j'ai récupéré mon argent, lightinthebox m'a traité avec mépris. Je suis dégoûté
Cher client,
Nous nous excusons sincèrement de la gêne occasionnée par le colis non arrivé. C'est très apprécié si vous pouvez nous fournir le numéro de commande, afin que nous puissions vérifier ce qui a causé le problème. Une fois que nous confirmons notre problème, nous nous engageons à améliorer notre service d'expédition.
Merci de votre compréhension et de votre soutien.
When you order, the say (7 - 13 business days). After 20 days, I call. They say wait 30 days, then call again. I wait 30 days and call again, they now say wait 60 days. WHAT HAPPENED to 7-13 days. What happens in 60 days, they will tell me to wait 90 days. This is another scam, they take your money and poof... gone.
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I am satisfied with the online purchase that I make on your site knowing that I can find all kinds of articles so I need and especially at least any tendency confused.
Ya he realizado varias compras en esta tienda y con resultados muy satisfactorios, los productos llegan siempre y sin problemas por lo que recomiendo esta plataforma, muy segura.
Gosto das compras que faço aqui, são bastante prestáveis no entanto acho que poderiam tentar alternativas para reduzir o tempo de demora das encomendas.
DO NOT BUY HERE.
They sent me a horrible product. When I complaint about the quality, they told me that they didn't accept refunds.
After lots of complaints, they told me to send it back and they would refund me the money and the money of the delivery back.
After more than one month waiting, I haven't received the money back.
They are THIEVES.
The quality of their products is real $#*!.
The customer service is even worse.
Do not buy there, they are just THIEVES
Dear Customer,
We sincerely apologize for the inconvenience caused. As for your case, could you please firstly advise us your Order Number?
Please also advise us the tracking number of the return package and send us a picture of the return receipt. They will help us to resolve your problem in a quicker manner.
Thank you for your understanding and cooperation in advance.
A store to visit for line shopping, with daily opportunities and discounts in a range of products, the service have been responsive
Entrega foi muito rápida, manda e-mail sempre dando satisfação do produto e o produto é conforme o descrito.
Poor quality items, have purchased off them before. However this time I returned some items that weren't as described and did not fit. Never received my refund or got credited. Extremely disappointed with the customer service! Will never be shopping from the site again and I advise everyone to stay away!
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
On this site more and less, quickly responded to my feedback, and on its website the support service ignores for 4 days already. My order number is **************. By the way, I have not received money back for it, in paypal my request was rejected by scammers!
Dear Customer, we would really like to help, but we found out you left this review WITHOUT order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
The Best store to buy here in Brazil because of the best insurances in the market. All others does not have the support LightInTheBox have, i know it for a short time by now and i already love it!
After following up with the supervisor, my refund was finally processed - with thanks. The communication was prompt once a supervisor was requested and I am satisfied with outcome
I ordered a hand pained picture - my 2 yr old could have done better. Requested a refund and paid another $30 to send back the picture with promise of full refund. They keep stating the product has not been received. Obviously no refund has been processed. STAY AWAY FROM THIS COMPANY - THEY ARE RIP OFF MERCHANTS
O produto descrito é realmente o descrito, só fiquei apreensiva pois o tempo de entrega ultrapassou o dito pelo site... comprei em 11/07, enviaram dia 19/07 e recebi 08/08 e dizia que seria de 5 a 8 dias...
A loja é bem completa, tem muita variedade e o pós venda é ótimo. Somos atendidos prontamente e tudo é resolvido sem grandes problemas.
Many choices. At the best prices! They are helpful. I was able to find what I wanted at the best price. I would definitely buy again and recommend it unreservedly.
Big Company
I have bought several time from this site and i love this site good product and customer service... Thank you lightinthebox
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We have received your return package and have arranged refund USD112.59 as promised for you on 2018-08-26. We also create a Ticket 18680672 to inform you this issue.
The refund will be returned to your original Card by which you paid for this order. Depending on your local bank, it may take up to 7-25 days for you to receive it on your credit card, as it normally takes up to one billing cycle for them to execute it. Please contact your bank branch if you have any concern on their refund time frame.
Thank you for your understanding and cooperation in advance.