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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Recomendo a todos, o envio e entrega são muito rapidos. Além da qualidade dos produtos e preços baixos.

Date of experience: August 26, 2018
AE
1 review
0 helpful votes
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Happy Shopping! :)
August 27, 2018

My first time shopping with Light In The Box where I had purchased a gift for my bestie for her engagement. I would say there are many choices at the best prices. Though I had to do few follow ups with customer care, goods arrived promptly, well packed and exactly as expected.

I am satisfied with the shopping experience and would recommend this for my friends.

Date of experience: August 25, 2018
Brazil
1 review
0 helpful votes
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Nice customers service
August 26, 2018

I bought a smartphone from them. At the moment when my smartphone was taxed by the federal police of Brazil, I made contact with the Light the box and they just needed the receipt of the tax. A few days later, my tax was paid out by them. Here in Brazil the taxes are very high, so this service means a lot to me. Thank you.

Date of experience: August 25, 2018
Brazil
1 review
0 helpful votes
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Otima loja
August 26, 2018

É uma otima loja, recomendo, uma variedade enorme de produtos e preço a baixo das demais. Super satisfeita com a light

Date of experience: August 25, 2018
GB
1 review
0 helpful votes
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AVOID AT ALL COST!
August 25, 2018

My order never arrived and after numerous ignored attempts to get a refund I've had to submit a Buyer Protection ticket through PayPal. I am now warning as many as I can to avoid purchasing anything through LightInTheBox through consumer review portals. I warned them I would do this in DM's to their customer support manager Alexandru who has been absolutely useless and did not issue my refund.

Date of experience: August 25, 2018
LightInTheBox F. LightInTheBox Rep
over a year old

Dear Customer,
This is supervisor from LightnTheBox.

I feel sorry for the longer waiting. Your ordered with Airmail method, which normally takes 15-25 business days. However, sometimes it may take a slight longer period depending on the post service, being an Intercontinental untracked method. We offer other shipping methods in case a fast delivery is a priority ( one week with Expedited).

I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18683226
Thank you very much.

Brazil
3 reviews
0 helpful votes
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Competente
August 26, 2018

Muito umtenciosos educados e cordiais com o comsumidorprodutos bons fretes gratuitos, neles vc pode confiar. Gostei muito de comprar.

Date of experience: August 25, 2018
Brazil
1 review
0 helpful votes
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One of the best stores I have ever seen, efficiency and quality are its name, the store is to be congratulated.

Date of experience: August 25, 2018
Ukraine
1 review
0 helpful votes
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Всё было проделано отлично. Отправка быстрая в этот раз. Упаковано хорошо - в толстую картонную коробку и пакет-пупырку. Сам телефон глобальной версии, новый, запакован. Работает отлично.
Магазин рекомендую. Спасибо

Date of experience: August 25, 2018
Peru
1 review
0 helpful votes
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Excelente tienda
August 26, 2018

Llevo haciendo compras de teléfonos de esta tienda porque tiene muy buenas ofertas y mandan bien protegido los pedidos. La atención al cliente es muy rápida, no tengo ni una queja. Soy de Perú y mis pedidos me llegan en 2 semanas, la tienda lo envía muy rápido una vez completado el pago.

Date of experience: August 24, 2018
Mexico
1 review
0 helpful votes
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Fantástic!
August 26, 2018

I'm very happy with The products and the service. I like to spend my time buying novelties. The quality is good.

Date of experience: August 24, 2018
El Salvador
1 review
0 helpful votes
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La mejor tienda online
August 25, 2018

Siempre que necesito algo no importando lo que sea, siempre mi primera opcion es LightIn TheBox, ahi encunetro lo que necesito y con la calidad que uno merece, recomiendo a todos visitar la pagina y de daran cuenta lo maravillosa que es.
Nunca me han quedado mal y sea que eso no pasara.

Date of experience: August 24, 2018
Florida
1 review
0 helpful votes
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Great Dance shoes
August 25, 2018

They have a great variety of styles and colors. From Latin Dance to Swing. I've bought several different styles of dance shoes and have loved them all! Thank you!

Date of experience: August 24, 2018
Brazil
1 review
0 helpful votes
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Gostei Eu sempre entrar no site para ver grandes animais e o serviço ao cliente é de primeira qualidade. Eu sempre farei negócios com eles

Date of experience: August 24, 2018
Brazil
1 review
0 helpful votes
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Best place to shop
August 25, 2018

Excelent products and very fast delivery. I'm very satisfied with my orders (digital oximeter and digital thermometer).

Date of experience: August 24, 2018
Chile
1 review
0 helpful votes
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Lo que e comprado, me a llegado todo en excelente estado. Nunca hasta el momento no e perdido nada. Bien empaquetados mis productos.

Date of experience: August 24, 2018
Brazil
1 review
0 helpful votes
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Melhor site
August 25, 2018

O melhor site de compra que já vi, as opções são infinitas com muitas diversidades de produtos e de alcance de público diferente.
O atendimento é ótimo, super padronizados e ainda te dão prêmios.
Ótimo

Date of experience: August 24, 2018
Nigeria
1 review
0 helpful votes
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The best services ever
August 24, 2018

I always get in the site to see great stuffs and the customer service is top notch. I will always do business with them and also recommend anyone who is really interested in shopping for priceless gifts to visit and have them as accurate as described.

Here is my order # ************** and delivery was prompt.

Thank you lightinthebox.

Date of experience: August 23, 2018
Greece
1 review
0 helpful votes
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Smartphones
August 24, 2018

Αmazing e-shop.
I have bought two mobile phones without any problems.
They sent them fast and their products were of high quality.
I propose it unreservedly.

Date of experience: August 23, 2018
Florida
1 review
0 helpful votes
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Great Service
August 24, 2018

My first time purchasing from LightInTheBox and I was pleasantly surprised, i had many questions before purchase and all was answered quickly. When i placed my order i received email acknowledgement very quickly and i received my phone, fast delivery and exactly as described, the phone is excellent quality and can compete with the high price phones easily! Will definitely do business with LightInTheBox again.

Date of experience: August 23, 2018
Illinois
2 reviews
0 helpful votes
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The selection of products is unbelievable and the value and prices are unbeatable! I enjoy shopping on their site and always look forward to receiving the next email to see what's new.

Date of experience: August 23, 2018