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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Recomendo a todos, o envio e entrega são muito rapidos. Além da qualidade dos produtos e preços baixos.
My first time shopping with Light In The Box where I had purchased a gift for my bestie for her engagement. I would say there are many choices at the best prices. Though I had to do few follow ups with customer care, goods arrived promptly, well packed and exactly as expected.
I am satisfied with the shopping experience and would recommend this for my friends.
I bought a smartphone from them. At the moment when my smartphone was taxed by the federal police of Brazil, I made contact with the Light the box and they just needed the receipt of the tax. A few days later, my tax was paid out by them. Here in Brazil the taxes are very high, so this service means a lot to me. Thank you.
É uma otima loja, recomendo, uma variedade enorme de produtos e preço a baixo das demais. Super satisfeita com a light
My order never arrived and after numerous ignored attempts to get a refund I've had to submit a Buyer Protection ticket through PayPal. I am now warning as many as I can to avoid purchasing anything through LightInTheBox through consumer review portals. I warned them I would do this in DM's to their customer support manager Alexandru who has been absolutely useless and did not issue my refund.
Muito umtenciosos educados e cordiais com o comsumidorprodutos bons fretes gratuitos, neles vc pode confiar. Gostei muito de comprar.
One of the best stores I have ever seen, efficiency and quality are its name, the store is to be congratulated.
Всё было проделано отлично. Отправка быстрая в этот раз. Упаковано хорошо - в толстую картонную коробку и пакет-пупырку. Сам телефон глобальной версии, новый, запакован. Работает отлично.
Магазин рекомендую. Спасибо
Llevo haciendo compras de teléfonos de esta tienda porque tiene muy buenas ofertas y mandan bien protegido los pedidos. La atención al cliente es muy rápida, no tengo ni una queja. Soy de Perú y mis pedidos me llegan en 2 semanas, la tienda lo envía muy rápido una vez completado el pago.
I'm very happy with The products and the service. I like to spend my time buying novelties. The quality is good.
Siempre que necesito algo no importando lo que sea, siempre mi primera opcion es LightIn TheBox, ahi encunetro lo que necesito y con la calidad que uno merece, recomiendo a todos visitar la pagina y de daran cuenta lo maravillosa que es.
Nunca me han quedado mal y sea que eso no pasara.
They have a great variety of styles and colors. From Latin Dance to Swing. I've bought several different styles of dance shoes and have loved them all! Thank you!
Gostei Eu sempre entrar no site para ver grandes animais e o serviço ao cliente é de primeira qualidade. Eu sempre farei negócios com eles
Excelent products and very fast delivery. I'm very satisfied with my orders (digital oximeter and digital thermometer).
Lo que e comprado, me a llegado todo en excelente estado. Nunca hasta el momento no e perdido nada. Bien empaquetados mis productos.
O melhor site de compra que já vi, as opções são infinitas com muitas diversidades de produtos e de alcance de público diferente.
O atendimento é ótimo, super padronizados e ainda te dão prêmios.
Ótimo
I always get in the site to see great stuffs and the customer service is top notch. I will always do business with them and also recommend anyone who is really interested in shopping for priceless gifts to visit and have them as accurate as described.
Here is my order # ************** and delivery was prompt.
Thank you lightinthebox.
Αmazing e-shop.
I have bought two mobile phones without any problems.
They sent them fast and their products were of high quality.
I propose it unreservedly.
My first time purchasing from LightInTheBox and I was pleasantly surprised, i had many questions before purchase and all was answered quickly. When i placed my order i received email acknowledgement very quickly and i received my phone, fast delivery and exactly as described, the phone is excellent quality and can compete with the high price phones easily! Will definitely do business with LightInTheBox again.
The selection of products is unbelievable and the value and prices are unbeatable! I enjoy shopping on their site and always look forward to receiving the next email to see what's new.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear Customer,
This is supervisor from LightnTheBox.
I feel sorry for the longer waiting. Your ordered with Airmail method, which normally takes 15-25 business days. However, sometimes it may take a slight longer period depending on the post service, being an Intercontinental untracked method. We offer other shipping methods in case a fast delivery is a priority ( one week with Expedited).
I would like to help and I have raised this ticket for you, please will you follow up? https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=18683226
Thank you very much.