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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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This company is a scam. They never deliver anything but they will say the items have been delivered on their website. When u contact their customer service they are completely useless. 3 months and still nothing. M going to report them. Order Number: **************. I want my money back
Shipping was suppose to be 4-7 business days and it has been a month. When I try to track shipping, it says no such number. What's going on China? I will be calling the bank and getting my money back.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Ticket ******* (Order *******): I placed an order for KN95 masks over a month ago (4/5/20). I never received the product. When I have repeatedly inquired about the order I was told to be patient, wait and to check with my local carrier. The package was never delivered to my carrier. I doubt that it was ever shipped. When I asked for my money back, I received an email stating the claim had been resolved. I do not have the KN95 masks. I did not receive a refund. This is clearly a scam. Do not do business with this company.
Dear Ron e.
We are terribly sorry to hear that. We've already created a ticket to follow up your case. Ticket#20897726
Please login to your account and reply to that ticket and we will do our best to solve this innocent misunderstanding.
Your kind cooperation and understanding are highly appreciated
I will Never over from this Company again! I paid $26 for Expidited shipping for a thermometer & disposable masks. I recieved Cheap one & they sent me Filters Not. Masks. This Junk comes from China!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
The items ordered, when I finally received them were absolutely useless to man or beast. The first order the hat with face shield, the fasteners for the face shield were missing. Me second order for 2 face masks ( both adult masks), 1 face mask was good but the other mask was so small that I doubt it would fit a child and the carbon filter attached to the mask was far too big... no one noticed this in quality control or when the masks were put together.
In my opinion a rogue company that just want to take your money in return for sub standard products.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I have ordered a sofa cover from this App 3 months ago. On the app it says that the item was received while apparently it was returned to the seller due to custom clearance matter not handleded from their side. When I ask customer service to advise when they can send me a new one, I haven't received any feedback and it has been like this since then. No sofa cover, no refund, no reply. I RECOMMEND YOU NOT TO BUY FROM THEM! WORST CUSTOMER SERVICE EVER
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Another garbage Chinese vendor that is pushing useless junk items. Lightinthebox's web store front is showing pretty, well made clothes, but in fact is selling low quality, useless, ill designed clothing suitable for cleaning rags more than garment. I Purchased a kid's play suit. The advertised size was for 9 year old girls; received disproportionate pile of cloth sewn into an useless pile of rags. The bottom (leggings) was 47" long, which according to LIghtInTheBox's customer service was the correct size and length for a 9yo legs. After weeks long of back and forth emails and pictures, Lightinthebox offered to take the clothing back but provided me with a Chinese address to return the merchandise and denied me a prepaid shipping label. Needless to say - the shipping was more than the garment. The joke is on me, I guess. Take my advise - do not waste your money with LightInTheBox.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Paid for items and expedite shipping. Items never arrived to US. Customer service provided a tracking number that did not show anything. Would not refund--"wait another week" then "wait another month"
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Horrendously bad quality, items took 5 weeks to arrive, they dont respond to any emails!
Sizing is terrible, buy much bigger than you expect if you really do want to risk it!
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
Ordered an item mid March. It shipped Apr 11. Never arrived and no response from the ticket I placed with Customer Service. No number to call them on their website. This is a bull$#*! company. Thankfully I didn't spend a lot of money with them.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I ordered a long sleeve bike shirt by end of February which was delivered by end of March, excellent quality and perfect size fit.
I paid for express delivery only to be told a week later that it's delayed. Just told to wait then I receive an email saying that I have to track it. No! That's your job! 1 month later no package, no replies, they have stolen my money. Will report & fb & Twitter. SCUM.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
I placed an order for a clear mask with an attached hat and it was processed rather quickly and was as shown on the site. So I decided to place another order for mask filters and a scarf mask. The order wasd taking too long and they gave me the runaround when I inquired. Then stated they were out of one item and did not know when it would be back in stock so they cancelled and gave me store credit. Not acceptable so they said they would put the credit back to my card. I told them I wanted the whole order cancelled as they had not shipped any of the order. I went to the site to follow the directions to process the credit back to my credit card not to use on a later order as I will not be placing any more orders with this company. They show the credit and it states it takes a few days to show on the credit card. I had to push them by stating that if I did not see the complete credit on my credit card within five business days I would dispute the charges to my credit card company. We will see if it shows up next week.
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
Ordered a package April 2, processing time was 1-2 days and shipping was 3-5 days (I paid extra for expedited shipping). The package didn't ship until April 23, three weeks after ordering. Multiple e-mails to customer service, no help or offer for compensation due to the delay.
The package was delivered by DHL to the incorrect address on April 26. I've been on the phone with DHL every day this week to try to recover the package, so far I'm not sure if I will be ever receiving the package. In addition to this, I was charged customs for the package which was not mentioned in the invoice or description.
I understand stuff can happen with international shipping, and it's a busy time for couriers with Covid-19 happening, but their customer service is terrible. Avoid at all costs.
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
THis company is clever and dishonest. They make it impossible to get off their mailing list, despite claims that you can get off. They also have some method of working around email programs that would delete or screen their mail. CLever, yes. Honest, NO, emphatically NO. I will do my best to find some way to upend this and make them experience comparable annoyance.
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
I ordered bicycle pants. Paid for them then saw no order on file. Then tracked them and found out they where delivered in America not Australia. There website makes it impossible to contact anyone.
Would love some sort of response.
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
LOOKED like it would be easy to exchange/return item purchased - turns out, YOU have to pay for return postage and that postage is at least 1/2 the cost of the original purchase! This was NOT clearly spelled out when I checked their return policy prior to purchasing. NEVER buy from them... and after all of this corona virus mess, one thing we ALL should have learned is to BUY AMERICAN and stop buying ANYTHING from China!
Dear Customer, this is Customer Service Supervisor from LightInTheBox. It's my pleasure to help you.
May you please provide me with your order number and describe the problem? I'll be happy to check your case and solve it to you satisfaction.
I am looking forward to hear from you. Thank very much for reaching out
I need to return a jacket because it came in after Christmas. I signed into my account to track it and it said that I had no orders. The jacket arrived too late and I signed in again but still says I have no orders. There is no option on the website to reach out to the company other then clicking on my orders which it says I have none. I'm stuck with a jacket and won't order from the company again. Janice
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you. 2009970
Never buy from this website. I was not able to get the refund for lost parcel. Both, the DHL and Lighinthebox were pretend not responsible for the lost parcel.
Ever use DHL as well! Poor customer service, and no direct answer on direct question 'where is my parcel'?
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
No way to contact this Company. Although they claim to have customer service, THEY DONT. Will report them, and spread the word on Facebook and Twitter to keep away from this fraudulent Company.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.