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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I have ordered the part at 13. April, but i haven't got the order until today.
Contentissima del mio acquisto... body bellissimo, luccicante, ben rifinito. Davvero perfetto. Quando l'ho visto, mi sono sentita davvero felice!
El trato y la rapidez en la entrega han sido estupendos.
La calidad del producto buena aunque no tanto como cabía esperar pero bien.
La talla un poco grande para ser la más pequeña por lo que no quedan las prendas del todo bien.
No obstante la relación calidad precio esta bien.
Muy buena experiencia y el producto de muy buena calidad y un precio increíble. Volvere a comprar de este vendedor un 10
Good communication, the order came a little late, the quality was good.
Totally satisfied i will buy again
I was very pleased to receive my product in perfect order. I was very grateful that it was in perfect condition.
Acquistato due maglia da ciclismo belle e divertenti. Qualità/prezzo eccellente. Tutto ok.
Everything was better than the way it looked in the web site. The canvas I ordered were very high quality and arrived relatively fast.
Alles bestenssehr gute professionelle Abwicklung. Von der Bestellung bis zum Eintreffen der Artikel
Pas mal mais peu mieux faire dans un cadre de déco sans changement permanent de couleur
It take too much time and the information from the courier company is not reliable.
This is Customer Service Supervisor from Lightinthebox. I am afraid that you misunderstood the shipping time of this order.
Please note because the shipping method you chose for this order was "Postal Expedited". It's the secondary shipping method we have, which usually takes 10-18 business days (14-26 calendar days) for the package to arrive. And we state it in the shipping method choosing part at the Check-Out page when you placed this order.
So your package was NOT delayed when it was shipped out on 2021-04-10 and delivered on 2021-04-21. We appreciate your understanding in advance.
But as a customer service, I do want to maintain your satisfaction. So I had conducted new Ticket ID =23470439 in our ticket center and will provide a Special solution for you. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Fantástico site, todas as compras/ encomendas que fiz fiquei 100 % satisfeita, recomendo LightInTheBox a todos
I bought two items from one of the shops in this site. Both arrived on time but one of them didn't correspond to the description. I opened a support ticket but got no reply.
I usually buy from AliExpress which when things go wrong tend to refund you even if an individual shop cannot.
EDIT:
I have since been contacted by customer support and they will be processing the refund. I've chalked it up to technical issues interacting with the ticket system and have updated the review ratings accordingly.
EDIT2:
Got the refund after a couple of days.
This is Customer Service Supervisor from Lightinthebox. Please be noted that we did not receive any contact ticket from you before. This was why you did not receive our reply since we even did not know that you had a problem with your order. I am afraid that your tried to contact us via an incorrect way.
In order to help you, I had conducted new Ticket ID =23470427 in our ticket center to follow up your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Muito bom o artigo, sempre disponíveis para tirar dúvida e chegou no tempo devido
Prompt shipping and quality product. Would highly recommend.
The watch is very nice worth the price paid. Expedited shipping arrived in perfect time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I would like to help.
From your message, I realized that you referred to your second Order #45185527. I apologize for the shipping delay and all the inconvenience caused. This package has arrived at your local post office on May 3rd and will be delivered very soon.
Tracking link: https://t.17track.net/en#nums=01505284865498&fc=100007
I had conducted new Ticket ID =23476049 in our ticket center to follow up your case and will provide a proper solution to fix up your problem. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.