On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
La transaction c'est terminé par mon intervention auprès des services de livraison car la commande a failli ne jamais être livré au cours de l'expérience.
Merci
Trotz leichter zeitlicher Verzögerung kann ich mit gutem Gewissen 5 Sterne geben. Die Kommunikation mit LightInTheBox war unkompliziert und hilfreich.
Die Qualität des Produktes ist super und die Paßform der angegebenen Größe entsprechend. Auch optisch sehr ansprechend.
First experience with LightInTheBox, and everything went well. Package, delivery time, very satisfied.
Delighted with my order on the site. The ordered cushions are of good quality, very nice colors. I will recommend on the site without problem. Thank you.
Qualità delle magliette molto buona-vestibilità come da descrizione.Che dire poi dei prezzi? Introvabili in Italia a pari qualità.
Fast delivery. The item is as description, including a patch to repair. Easy to set up.
The nice cat shirt arrived after 20 days after order in Norway. This does not correspond to the announced delivery time of 8-10 days. It would be better to state that delivery time can sometime take a long time, depending on the country of the recipient.
Very good value for money. Shipping to Europe can take longer than expected.
Commande facile avec beaucoup de choix et notamment sur les tailles. Livraison rapide
Les articles proposés sont de bonne qualité, la commande est rapidement traitée.
Le délai de réception pour la Suisse est d'env. 10 à 15 jours (DHL). Attention, il y a des frais de douane et de TVA.
Je suis très satisfait et recommande Lightinthebox
Fiquei muito satisfeita com o produto, comprei varias pulseiras para o meu novo Apple.
Jeg er ked af at jeg ikke kan nævne noget
Positivt på ordre ******* jeg har selv
Fundet ud af at den muligvis er fejl adresseret
Til Frankrig (Jeg har rettet fejlen. MVH
*******@gmail.com. Tlf *******617
פעם ראשונה שאני קונה קצת קשה לראות בבירור מה קונים עם תמונות אבל בסך הכל היה בסדר
All 3 rings are great and were delivered exactly as advertised.
La commande m'est bien parvenue, l'article est conforme à sa description. Un seul regret: le délai de livraison. La prochaine fois, je choisirai un autre mode.
Dobrá komunikace, dodržené časy dodání, platba přes PayPal bez problémů
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members