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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Nur ein Shirt der bestellten Ware war wie abgebildet. Es hat mir nur ein Shirt gefallen.
Die Shirts haben zusammen geklebt.
Die Lieferung hat viel länger gedauert als gedacht.
Bom serviço, chegou rápido e de boa qualidade. Recomendo
A poló tökéletes, csak nem pamutból van, könnyen beleizzad az ember.
Der Artikel gut!
Vielen dank für den Support!
So macht das Einkaufen Spass, werde es weiter Empfehlen
Il prodotto era come descritta e i tempi di consegna anno rispettato le previsioni.
Finally I found an online shop from China, which has very high quality fashion and very nice designs. The shipping is fast and I am always well informed. Thanks a lot.
Alles top, super Service und netter Kontakt.
Die gekauften Artikel wurden ja bereits schon jeweils bewertet mit Rückmeldung vom Shop.
Alles wirklich seriös und zuvorkommend.
Hier werde ich auf jeden Fall wieder einkaufen und hoffe dass es bei der nächsten Bestellung wieder genauso reibungslos funktioniert und klappt.
I have been a LightInTheBox customer for some time and have always been very satisfied.
Their articles are excellent and always meet my expectations.
Thank you for your convenience for deliveries.
Again thank you
Achat d'un bon rapport qualité/prix livré rapidement. Correspond totalement a la commande et à ma recherche
Site de excelência! Produtos bons a bons preços e entregas muito rápidas! Recomendo.
Spedizione veloce e puntuale! Custodia per telefono bella e resistente! Consiglio vivamente!
Some products never came. And I had payed for the insurance for a them!
And I still wait for the answer for my pay back or send me my products!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23494833 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Bought 3 items from Lightin theBox and 2 of them are too small, but I cannot complete the return form as my order doesn't display on either the site or app. So I wrote to the company providing all necessary details to receive the return shipping address but no reply. I guess the free returns as is just a scam.
This is Customer Service Supervisor from Lightinthebox. I would like to help.
I am really sorry that the item doesn't fit or meet your satisfaction. I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =23494755 in our ticket center and provide a NEW solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision.
Thank you for your cooperation and support.
Gyorsak, pontosak. Azt küldték amit rendeltem a feltöltött fotóknak megfelelően.
Leider war eine Kissenhülle gerissen. Aber das Team von lightinthebox hat sehr schnell und freundlich reagiert.
Dafür gibt es 5 Sterne.
Vielen Dank
The overall experience was good. The goods arrived safely, but it took a few months.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dies ist Customer Service Supervisor von Lightinthebox. Ich entschuldige mich aufrichtig für das, was passiert ist und all die Unannehmlichkeiten, die verursacht wurden. Ich werde diesen Fall weiterverfolgen und das Problem lösen, um Ihre Zufriedenheit zu befriedigen.
Ich habe in unserem Ticketcenter eine neue Ticket-ID = 23494901 durchgeführt und eine Lösung für Ihren Fall bereitgestellt. Bitte loggen Sie Ihr Licht in das Box-Konto ein - gehen Sie zu "Personal Center" - "Mein Ticket", um unsere Antwort zu überprüfen und uns mitzuteilen, ob Sie es akzeptieren möchten. Danke für Ihre Kooperation.