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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Customer service is horrible when asked to stop delivery after the item arrived after date of childs birthdate. Told this to them they said wait till you receive your item then contact us. When I contacted them and asked fir Full Refund and item is still in exact packaging they said sorry no refunds. What kind of business does not appreciate clients buying. It was their fault not stopping wand sending item too late. I will NEVER order from LightInTheBox ever again. This was my first and last experience and I have told all my contacts the same! Only buy through AMAZON they are fantastic and appreciate returning clients and experience is always 5*. I am out $111.00 but we'll worth this review and hope others read this before buying from LightInTheBox. Cheers!
Did not receive my packages. No refund. No tracking. After two months, I'm still just out $83. They won't respond with proof of delivery. Not okay.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23866248 in our ticket center and provide new solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I ordered 4 silk men's shirts size xl when they finally came in it was women's shirts. I am returning them which the return process is exhausting measurements pictures they offered me 50 dollar credit to use on my next order which I declined I paid over 160.00 ca and also 80 dollars for customs. To final get my shirts. Now it cost me 70 dollars to send them back to only get a credit of the price of the shirts. So in actual I am only getting back 10.00 back for ordering shirts that weren't even correct in the first place. Very unsatisfied with this company.
I am changing my ratingnfor this company as i was put in touch withba representative and she said that she will fully refund my. Money and the other two charges duty and sending it back. If i change the rating. So i agreed I would change it to a 4 star rating gave them my paypal information and now am waiting on the full refund amount of 158. Plus 78 for duty and 68 for sending it back. If they do not uphold their end of this deal. I will be changing the rating back to the orginal 1 star rating. Today date is june 21 2021. So i will give it a couple of weeks to find out it the hold up to what they agreed to with me
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
In order to help you, I had conducted new Ticket ID =23842047 in our ticket center to follow up your case again. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
This is the worst company policy I have ever encountered! Bought 2 dresses worth 328 dollars and it took them 6 weeks to get it to me. Finally it got here a very tiny size that wouldn't fit at all. I ask for refund, the said nope! I asked to exchange they said nope! Claiming their return policy is that dresses are not returnable no matter what! Please DONOT BUY from this company!
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
We regret to hear both dresses did not fit. It seems the correct size for you shall be "US 12", right? If so, we regret to tell you that you ordered wrong size for both dresses. The size you picked was "US 8 / UK 12 / EU 38". We are afraid that you mixed up the "UK 12" and "US 12".
Please be noted that your dresses are Made-To-Measure products. Based on our policy, usually we are unable to accept return or exchange request for non-quality Made-To-Measure products. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and want to help you. So I had conducted new Ticket ID =23841867 in our ticket center and provide Special solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I ordered 2 pairs of yoga pants 2 plus weeks ago
And I haven't received them yet. I tried contacting customer service but they don't have a number and their online "help" sucks. They tried making me pay to speak to customer service. I have no way of contacting customer service and I have no idea where my pants are. Screw light in the box!
This is Customer Service Supervisor from Lightinthebox. I would like to help.
First of all, I am afraid that you got a misunderstanding. We did not make our customers to pay to speak to us. All our customers can submit a "Ticket" to contact our customer service department.
Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Regarding your order, it was shipped via Global Priority Line-US/AU-yunexpress on 2021-06-05. The tracking number is YT2115721266043854. After checking, it shows this package was delivered to your Mailbox on 2021-06-19.
Tracking Information:
Tracking link: http://www.17track.net/en/track?nums=YT2115721266043854
Your kindly understanding and cooperation are highly appreciated.
I ordered women's A Line Dress Maxi long Dress White B color size XL, ordered on the 11 may paymen done on 11 may 2021, I received jumpsuit instead of it
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23841679 in our ticket center and will provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I placed an order on April 15th from this company in China and never received it but they took the money out of my account the same day. I did not get an email confirmation or order number. I sent screen shots of the date and charges as per their customer service email request. After I sent it I got the same canned email response asking for the same information I just gave them. They are also saying there was no order. It's been two months. They are giving me the run around.
I am disputing the charge with my bank.
Dear customer,
We apologize for the inconvenience. Could you please advise us your full name and the email address you used to place this order?
Please also advise the ID of the Ticket from which you contacted us before. We will help you check and resolve the problem in a timely manner. Thank you for your understanding and cooperation in advance.
I purchased five dresses- none of them fit and one had an uneven hem to boot. When I tried to return them (within the 7 day return period) I was informed that although I had simply ordered a Size 10, the dresses were made to measure and therefore could not be returned. They informed me that the measurements of the dresses were published on their website and that I should have checked them before ordering. However, when I measured the dresses they did not conform to the published measurements. In fact the measurements were out by 1 1/4" to 1 1/2" on all garments (either hips were made too small or bust was made too large) so I emailed them back. They then requested dozens of photos. They deemed most unacceptable at first and I had to retake them using strict guidelines. I had to provide 4 measurements from the INTERIOR of the garment for the bust as well as measurements for the waist and hip. Some photos were requested as often as 3 times over the course of our 13 email exchanges. My photos clearly indicated that measurements were different from those published on their website. Still they refused to authorize my returns. Finally, in one email they acknowledged the following: "For the peach dress, we are sorry that it does not match the size chart." I replied that I assumed they would now issue a Return Authorization Form. I haven't heard back from them since!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23933286 in our ticket center and provide new solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
ABSOLUTELY SHOCKING.
ORDERED TWO ITEMS OF CLOTHING THAT WERE COMPLETELY OUT OF SHAPE AND NOTHING LIKE THE PHOTOGRAPHS AND INFERIOR MATERIAL.
IT IS IMPOSSIBLE TO RETURN ANYTHING TO THIS COMPANY - I HAVE DONE EVERYTHING REQUIRED IN THEIR "RETURNS POLICY" AND, A MONTH LATER, AM STILL WAITING FOR A RETURNS LABEL. NOW THEY SAY THAT MY ORDER DOES NOT MEET THEIR RETURNS POLICY AND OFFERING ME 10% AND 30% REFUND.
This is Customer Service Supervisor from Lightinthebox. I regret to hear both items don't meet your expectation. But we double checked the pictures you sent while we were unable to find any quality issue with our products.
Please be noted your Wedding Pantsuits are Made-To-Measure products, which means they were made for you specially. Based on our policy, we could not accept return for any non-quality Made-To-Measure products. You can check the return policy statement in following link.
https://www.lightinthebox.com/nh/Return-Policy.html?prm=1.0.87.0
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =23784714 in our ticket center and provide a Special solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Goods partly received - contacted company immediately and they said that is all that was ordered even thought order form and payment invoice showed differently! Customer service is non existent - no matter what question you ask it's a standard response! They make it difficult to either resolve the problem or refund for non delivery of goods.
I would just keep well away - I have now contacted bank direct to withdraw payment as goods not received and the bank have a charge back right if you bought the goods on a credit card - you can get them to charge back goods not received.
Good afternoon Vinny,
Thanks for taking time to post this review. Could you please kindly explain what do you mean "only received 1 item out of 3"?
After checking your order details, the model you choose is following one(A1), not the whole set. Please understand.
https://www.lightinthebox.com/download/110ad852-f5fc-45dd-afbb-284269104a70
It's found that you have already submited a ticket #23651657 to contact customer service, then we will follow up your case directly in ticket.
Thanks a lot for your precious time and support.
Kind regards,
Freya
Lightinthebox
My previous complaint has been brought to a speedy and satisfactory conclusion thanks to the efforts of the Supervisor who contacted me within a few hours of my review. This matter has now been resolved and I am pleased with the outcome. Thank you, Rebecca.
This is Customer Service Supervisor from Miniinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23753842 in our ticket center and provide a new solution for your consideration. Please log in your Mini in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
So in follow up i see these jerks remark about refunds.
Read the fine print. You get 40% of your money back IF your lucky.
They like to drag the matter on and on. Bait and switch scam.
They know in time you will give up... as most people will.
At that point in time too much time has gone by and your out of
Luck because their ''warranty'' on your order has ''expired''.
Do not shop LIGHT IN THE BOX ever never!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. But I am afraid that you misunderstood us.
We'd like to help you with your return request. But since it will take a long time to have the order returned back to us, we suggested if you could consider to keep the order with a discount. But if you don't like to keep the order, we are willing to help you return it. We appreciate your understanding in advance.
In order to help you, I had conducted new Ticket ID =23753104 in our ticket center to follow up your case and will provide new solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
The 2 cycling jerseys we ordered took much longer to arrive than promised in the website, but we finally received them after nearly 5 weeks. Neither item fit so we contacted the company to inquire about return / refunds. Bizarrely we are told to ship the items back to China. They expressly state there is no guaranty the items will ever be received by them. Then they state that the shipping costs, that we are responsible for, will likely be worth more than the cost of the items (which is true). They suggest we keep the jerseys and either get a 40% credit on my next order (not likely, once bitten, twice shy) or keep them and get 30% refund. I will take the refund and will never deal with this bunch again. The low price proves "you get what you pay for."
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I truly value you as our customer and would like to help you more.
I had conducted new Ticket ID =23742004 in our ticket center and provide better solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Foi uma boa experiencia até agora. Recebi o relógio que encomendei em boas condições e funciona bem.
Não recebi o produto nem o reembolso. Minha experiência é completamente negativa. Aviso a todos para não usar. Furada. Quero meu dinheiro de volta. 3 meses esperando. Nunca mais.
Este é o Supervisor de Atendimento ao Cliente da Lightinthebox. Vou acompanhar o seu caso.
Depois de verificar, ele mostra que seu pacote chegou ao correio local em março. Embora o seu escritório de alfândega local impusesse taxas de imposto sobre ele, ele não poderia ser entregue diretamente. Infelizmente, você não pagou a taxa de imposto antes do prazo. Como resultado, o pacote foi devolvido pelo correio local em abril.
Link de rastreamento: https://t.17track.net/en#nums=RV544466735CN&fc=03013
Mas eu realmente quero te ajudar. Realizei um novo Ticket ID = 23735025 em nossa central de tickets e forneço uma solução especial para seu caso. Por favor acesse sua conta na caixa - vá em "centro pessoal" - "meu tíquete" para verificar nossa resposta. Obrigado por sua cooperação.
Para iniciar a trabalhar com a Lightinthebox foi uma surpresa agradavel correu muito bem
Tres beaux pantalons belle matiere
Livraison tres rapide
Par contre pas reçu les boucles d oreille j ai contacté votre service client mais ils n ont rien fait je suis tred déçu
Il s'agit du superviseur du service client de Lightinthebox. Je m'excuse sincèrement pour ce qui s'est passé et pour tous les inconvénients causés. Je vais suivre cette affaire et résoudre le problème, afin de répondre à votre satisfaction.
J'avais effectué un nouveau ticket ID = 23734472 dans notre centre de tickets et je fournirai une solution appropriée pour résoudre votre problème en temps opportun. Veuillez vous connecter à votre lumière dans la boîte compte--aller "centre personnel"--"mon ticket" pour vérifier notre réponse. Merci de votre collaboration.
I bought a 3 pieces suit from them, first l y it took a long time for the goods to arrive, plus when I got it was a smaller size, I complained and they ask me to send photographs send like 3 photos, but ask me to send more photos, I send close 12 pictured, and they mailed me that they are going to refund $90 out of $204, I accepted and ask them to go ahead, they closed the ticket and up till now there is no reward sent, they are scammers, a n y positive reviews fund on this site should be investigated thoughroughly. They are obtaining money from the public without providing a good quality public services.
This is Customer Service Supervisor from Lightinthebox. I have double checked and confirm the CAD 90 Rewards had been arranged to your Credit Account on our website on May 16th. I feel sorry to hear that you could not find it.
I had conducted new Ticket ID =23734573 in our ticket center and will help you find the rewards we issued for you. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Sitejabber - Consumer Reviews
Dear Usman,
We would greatly value your feedback on your recent experience with LightInTheBox. Please take a moment to rate your experience below.
We are glad to offer you 2 shop rewards to express our gratitude.
A) a $10 Shop Rewards (On order over USD $10.00)
B) a $15 Shop Rewards (On order over USD $30.00)
Please click below to rate your overall experience:
Ich bin sehr zufrieden mit der Qualität von denn zwei Pullover die ich mir hier Gekauft habe, für Kleines Geld.
Mfg
Petra Schulz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the problem. We do really want to help you. Could you please provide us with your Order Number firstly?
If you don't remember your order number, please advise us your Full Name and Email address you used to place this order. We will try to find out your order number and then investigate your case further. We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance