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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Altijd hulpzaam ik hoop dat nu nog mijn bestellingen ook komen heb 4 bestellingen gedaan
Very satisfied. Quick, careful, efficient, professional delivery
Todo lo q he comprado lo uso mucho lastima la demora en las entregas perdón es entendible los zapatos y botas son excepcionales e cuánto a modelo calidad y calce y con
Usando he tenido quejas he Sido muy bien atendida y en forma eficas
Sempre entrega rápida produtos de muita qualidade. Recomendo. Agora vamos ter que pensar melhor se compensa pois a partir de hoje somos obrigados a pagar alfândega. Sinto muito.
The communication with the support center is very good. They`ve answered very fast to all my e-mails witch give`s you a comfort regarding the trust factor.
I'm very impressed with how quickly my products came to me and the quality of the clothes.
I would certainly recommend.
Super ok, tricoul lam comandat cam mic trebuia marimea L
Sizing was ok and make sure you wash them cold as they are made of Linen and will shrink if you don't.
I like this dress for the color and it wears very well.The quality is high and the prive is very convenient!
Jag blir alltid lika nöjd med varorna och jag talar om för mina vänner hur bra era varor är och billiga. Mvh Marina Edvinsson
Package was a little late but they wrote me many times explaining whatever happened to my package. Very good service
Great prices and the products I ordered are good quality! I even got customer service in my own language (finnish) and ordering was very easy!
Extremely bad experience.
I am reporting them as scammers.
Hopefully they will ba banned everywhere internationally.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23912699 in our ticket center and provide a proper solution to help you fix up the problem. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
This site implies a good and fast shipping situation. I had to pay a lot for shipping it surface on the slow boat. No tracking! Said 5-9 days but after purchase says 20-30. Missed the birthday when purchesed 3 weeks+ out. Will not ever use this co again! Clothing product materials very thin and cheap quality.
This is Customer Service Supervisor from Lightinthebox. I would like to help with all your problems.
We regret to hear this order did not arrive by the time you expected it. But we are afraid that you might misunderstand the shipping time of this order. The promised shipping time of your order is 5-9 business days, which is equals to 7-13 calendar days. So your order was not delayed when it was shipped out on June 15th and delivered on June 23rd. Hope you understand it.
We also feel sorry that you were unsatisfied with the dresses you received. In order to help you, I had conducted new Ticket ID =23903675 in our ticket center to follow up your case. I will further investigate your case and then provide solutions for you accordingly. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
I ordered some shoes from here and I think they must of forgot to put a sole on them, they are absolutely awful. Now been on on my orders so I can send them back and get a refund and there is nothing about my order on there, no way of contacting them either. I feel ripped off and these were suppose to be for my daughters wedding. My advice do not order from this company
Dear customer,
We apologize for the problem. We do really want to help you. Could you please provide us with your Order Number firstly?
If you don't remember your order number, please advise us your Full Name and Email address you used to place this order via the private message. We will try to find out your order number and then investigate your case further. We will help you resolve the problem with our our greatest effort.
Thank you for your understanding and cooperation in advance
Light in the Box needs to know if they mail clothing to USA to make it USA size NOT CHINA SIZE. People are larger in USA, I won't buy fromt hem again, nothing fits right. Jack Trout
Dear Jack,
This is customer service from lightinthebox, we're regret that the item didn't up to your expection.
Please allow me to explain that we are not using a national standard size as we ship to over 200 countries and many of them have a completely different size system. To prevent customers from ordering wrong size, usually the details of size are presented in the ‘“Size Chart”’ on product page, which includes different measurement information, such as waist, bust, hip, etc. You could choose the products according to the size chart.
Please check your mailbox, we've send you an email (ticket #23898806) and will try our best assisting you with this.
Best Regards,
Samira
Lightinthebox Customer Service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
In order to help you, I had conducted new Ticket ID =23950720 in our ticket center and provide solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.