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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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Mexico
1 review
0 helpful votes
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EXCELENTE...
July 1, 2021

EXCELENTE... los PRODUCTOS que publican... la ENTREGA... y la ATENCIÓN al CLIENTE... ha sido una gran experiencia comprar con Uds. Por éste medio...
WILLI RIVERA.
Saludos...!

Date of experience: July 1, 2021
Switzerland
1 review
0 helpful votes
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Honnête et serviable.
July 1, 2021

J'avais reçu un article pas demandé à la place d'un autre que j'avais commandé.
Ça s'est très bien réglé et je n'ai pas eu à payer ou à revoyé l'article pas demandé.

Date of experience: July 1, 2021
Germany
1 review
0 helpful votes
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Wonder woman!
July 1, 2021

I received the ordered light band in time. It lights absolutely beautifully, just like I had hoped for. Actually, it looks like the whip from "Wonder Woman" when it is active!

Only slight problem is that there is a dark spot in the band, where the LED seems to have burned out or it has a contact problem.

Date of experience: July 1, 2021
Israel
1 review
0 helpful votes
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Fast shipping great product
July 1, 2021

Lights came with batteries and sticker to keep them from not working unintentionally.
Shipping was on time as promised and the lights are just as described, very pleased!

Date of experience: July 1, 2021
Switzerland
1 review
0 helpful votes
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Sometime a little difficult to choose the right size, why once S and the same article ( more and less).and sometime M or L.
As we pay in advance the articles, it is not possible to change or return.
The shoes are ok and very nice, also the quality.

Date of experience: July 1, 2021
Italy
1 review
0 helpful votes
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Good material
July 1, 2021

As the title suggests, the sweaters and trousers are well made, the downside is that you don't have to be in a hurry for it to arrive, the shipping costs are a bit high, but there are several possibilities for discounts.

Date of experience: July 1, 2021
Switzerland
1 review
0 helpful votes
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Très bonne expérience avec Lightinthebox, entreprise correcte.

Date of experience: July 1, 2021
Brazil
1 review
0 helpful votes
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Além de muito bonitos, os preços estão com ótimos descontos. Até 90%!
Não é incrível isso?

Date of experience: July 1, 2021
Germany
1 review
0 helpful votes
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Nichts zu bemängeln
July 1, 2021

Ich war zunächst skeptisch, weil ich bei "Pop-up-shops" auf Facebook auch schon sehr negative Erfahrungen gemacht habe (z. B. Bilder gänzlich anders als geliefertes Produkt etc.). Bei Lightinthebox gibt es jedoch nichts zu bemängeln, vom Bestellvorgang, über Lieferung bis hin zur Qualität- alles top! Ich habe mehrere Shirts bestellt und ich liebe sie alle! Schöne Qualität, wunderschöne, hochwertige Drucke, gute Passform = jederzeit wieder! Klare Kaufempfehlung. Folgebestellung ist auch schon raus.

Date of experience: July 1, 2021
Germany
1 review
0 helpful votes
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Satisfactory order
July 1, 2021

My orders were delivered to me very fast. The quality is top notch

Date of experience: July 1, 2021
Belgium
1 review
0 helpful votes
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Is in orde
July 1, 2021

Materiaal is goed aangekomen zonder extra kosten
Mooie afwerking
Zeker prijs kwaliteit

Date of experience: July 1, 2021
Norway
1 review
0 helpful votes
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Happy
July 1, 2021

I am so pleased with the products and the nice persons who works in this company. Fast delivery. I really recommend it!

Date of experience: July 1, 2021
Romania
1 review
0 helpful votes
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Multumesc LightInTheBox.
July 1, 2021

Produsele pe care le-am achizitionat privind raportul calitate/pret este excelent. Transportul din Hong Kong pana in Romania costa foarte putin. Promptitudine in preluarea comenzii si livrarea ei. Cu respect, multumesc LightInTheBox.

Date of experience: July 1, 2021
Romania
1 review
1 helpful vote
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Very good!
July 1, 2021

I found on Lightinthebox nice and interesting products. And I was impressed by the short delivery time.

Date of experience: July 1, 2021
Italy
1 review
0 helpful votes
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Buona esperienza
July 1, 2021

Mi piacciono molto per l'originalità le decorazioni proposte sui capi in vendita, i tessuti sono quelli indicati magari fanno un po' sudare ma ci sta col rapporto qualità prezzo. Bisogna solo fare attenzione con le taglie, a volte le ho trovate grandi.
Ma in generale sono soddisfatto

Date of experience: July 1, 2021
Spain
1 review
0 helpful votes
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Rápido y perfecto
July 1, 2021

El producto llegó rápido, en perfecto estado, tal como se describía. Y el peque disfrutando mucho

Date of experience: July 1, 2021
Italy
1 review
0 helpful votes
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Product
July 1, 2021

Good experience helped in an exchange of goods. Very helpful. Product arrived on time

Date of experience: July 1, 2021
Switzerland
1 review
0 helpful votes
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The quality of the shirts is good, hovewer I remove a star as it was written that they were made with coton and in fact it's 65% coton and 35% polyester. Otherwise the sizing is good.

Date of experience: July 1, 2021
Spain
1 review
0 helpful votes
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Problem solved
July 1, 2021

I had a package delivered to Spain but the delivery company said there was a problem with the standard of the address so they returned the item back to China. After weeks of being told a replacement was om the way (which was a lie), a manager finally got on board and ordered me a replacement item - which came within a week. She was very helpful.

Date of experience: July 1, 2021
Singapore
1 review
0 helpful votes
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The 2 items of clothing I purchased were made from nice soft material. The colours were vibrant and lively. The clothes fit nicely.
But the delivery was much delayed and it took more than 3 weeks before I received the two items.

Date of experience: July 1, 2021