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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Boa. As compras efectuadas são de boa qualidade. Obrigado.
Articles de très bonne qualité, vendeur réactif et petits soucis vite réglés, très cordialement.
Good quality, friendly communication and fast delivery, all in the best.
Pas évident au début, mais je ne regrette pas mon achat. Merci
The things I bought some sport clothes are OK. I took two size larger, next time I will bought only one size larger.
Ordered solar lights, they were delivered to Spain no problem and they work fine.
Très content de mon achat chez vous je vais encore commander par la suite
Es un vestido fantástico. Sienta de maravilla, entalla los hombros luego cae suelto pero sin hacer "gorda". La tela es estupenda de algodón, es vaquero pero fino. Lo uso constantemente, puedes ir con sandalias planas o con tacones... alpargata... si le añades complementos vas mas arregladita. Le corte un poco el bajo porque mido 1,60 y me quedaba un poco largo y luego he cosido un poquito las solapas de los botones para que no se abrieran nunca y genial¡¡¡¡¡¡¡ Una super-compra¡¡¡¡¡
Leider bekommt man auf Rückfragen keine Antwort.
Die Qualität der Ware ist gut aber die Grössenangaben sind nicht gut
Sehr gutes Fahrradgewand. Angenehm zu tragen, gute Qualität
The item is exactly like the description. It arrived in time, anda was delivered in a short time.
I'll repeat shopping in this site!
Se službami LightInTheBox jsem velmi spokojená. Solidní, profesionální a rychlé jednání, dobrá orientace na webu, obrovský výběr kvalitního a zajímavého zboží, akceptovatelné lhůty i při dodávce do zahraničí.
A hlavně naprosto bezpečné obchodování. Určitě doporučuji.
Update: The issue is solved. Refund is being processed.
This is absolutely the worst shopping experience. As you can see in the attached photo, the first one is the product that shows when you pick light blue. And the second one is the product I received. These two are absolutely different products in terms of color, style and quality. They wouldn't accept return and offer me 10% which is $0.98 credit to use on the website, which is very insulting. I would never ever buying on this website again. All cheap low quality junk!
Do not I repeat do not order from this company I know you're willing to be lied to repeatedly over when your item will arrive.
Dear customer don't worry your item is being shipped. We'd like to refund you shipping fee USD 9.55 as compensation to wait for this order.
2. Or if you can consider to help us change the rating on sitejabber to 4-5 stars or just remove the review firstly, I will apply for a Direct Full Refund of order price USD 43.16 to our financial manager for you as compensation. And when the package arrives later, you may keep it as a Free Gift from us. It is a Special offer for you. Would you like to accept it? I will process the full refund for you as soon as I see the review is removed or changed.
Please kindly consider it and tell us which solution you prefer to take. We are looking forward to hearing from you.
Sincerely,
Rebecca
Customer Service
At this point I have I feel like they're trying to buy me off. No offer was made from until I reported my review here.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. But I am afraid that you misunderstood your order information.
Your order was shipped out via two packages. After checking, it shows both packages are still on the way to your address. Neither of them has been delivered. It's highly appreciated if you may track both packages via below links:
https://t.17track.net/en#nums=9200190281670510468106&fc=21051
https://t.17track.net/en#nums=9200190281670510698022&fc=21051
Please be kindly waiting for the packages. And in order to help you, I had conducted new Ticket ID =23950817 in our ticket center to follow up your case and will try to find a way to meet your satisfaction. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.
Objednala jsem 7 stejných triček pro vnučky. Trička přišla včas a v pořádku, vnučky jsou nadšené. Obchod jsem doporučila svým kamarádkám.
The sofa covers fit perfectly and are of good quality.
Conosco questo dito. Ormai da 5/6 mesi, ho acquistato vari prodotti per lo sport, soprattutto ciclismo e ho acquistato anche prodotti ambito vestiario, devo dire che tutto cio' che ho preso, e' di qualita' prezzo ottima, a parte un ordine con lieve ritardo, per il resto sempre puntuali e efficienti. Sito che consiglio vivamente agli amici
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We promise to take full responsibility of your problem. Please don't be worried.
I had conducted new Ticket ID =23954908 in our ticket center and provide a NEW solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Or you may keep in touch with us via the private message. Thank you for your cooperation.