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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Buena atencion, y el envio fue rapido muy buen producto.
Slips et strings sont "incredible"
Je vous recommande tous xeuxqui sont en maille transparente pour y loger vitre sexe et ses petites joyeuses. De quoi affoler votre partenaire gay ou hetero
Articolo perfetto ed arrivato in breve tempo. Ottimo il rapporto prezzo/qualità
My dissatisfaction, not only with you, but with any seller who adopts the same logistics (stores for exchange items and/ or withdrawal far and not specified in clear) lies in the fact that orders (even those with "free shipping") are shipped from collection points and / or warehouses around the world so as to shorten the delivery time (with convenient shipping costs, for the seller); while the return, for exchange and/ or withdrawal, can only take place in the only main store of each of you!
This, in fact, forces consumers to desist from their own right and avoids logging complications. In addition to not constituting, in any case, an economic loss for you.
From an ethical point of view, however, it is so unfair as to produce the no longer turn to you for other purchases.
The big e-commerce sites charge slightly higher prices; but, at least, they allow you to change an article and / or withdraw from a purchase much more easily than sites like yours!
Best regards.
I do love my dress! And I can't wait to wear it on my wedding day. Actually the dress was expected to come a little bit earlier, but when I contacted to service- answer came immediately.
Wedding dress made very well! Size is matching my body good too! Love it :)
Artikel sind anders als beschrieben/auf Fotos und die Lieferung ist übertrieben zu lange + es gibt auch keine genauen Informationen was passiert.
Dies ist der Kundendienstleiter von Lightinthebox. Ich entschuldige mich aufrichtig für das, was passiert ist und alle Unannehmlichkeiten. Ich werde diesem Fall nachgehen und das Problem lösen, um Ihre Zufriedenheit zu erfüllen.
Ich hatte in unserem Ticketcenter eine neue Ticket-ID =23955645 durchgeführt, um Ihre Probleme zeitnah zu prüfen und zu beheben. Bitte loggen Sie sich mit Ihrem Licht in das Feld Konto ein - gehen Sie zu "Personal Center"--"Mein Ticket", um unsere Antwort zu überprüfen. Danke für Ihre Kooperation.
Die Kleider waren trotz Größentabelle alle zu groß und hab nur 30% zurück bekommen.
Dies ist der Kundendienstleiter von Lightinthebox. Es tut mir leid zu hören, dass einige Ihrer Kleider nicht passen.
Bitte beachten Sie, dass unsere Kleidung nach unseren eigenen Größentabellen hergestellt wird. Wir geben die spezifischen Maße für jede Größe auf jeder Produktseite an, um unseren Kunden bei der Auswahl der am besten passenden Größe zu helfen. Wenn Sie nur normale Größen auswählen, ohne sich auf die Maße zu beziehen, passt die Kleidung möglicherweise nicht. Wir bitten um Ihr Verständnis im Voraus.
Um Ihre Zufriedenheit zu erfüllen, habe ich in unserem Ticketcenter eine neue Ticket ID =23955300 durchgeführt und bessere Lösungen für Ihren Fall anbieten können. Bitte loggen Sie sich mit Ihrem Licht in das Feld Konto ein - gehen Sie zu "Personal Center"--"Mein Ticket", um unsere Antwort zu überprüfen und uns mitzuteilen, welche Lösung Sie bevorzugen. Danke für Ihre Kooperation.
Lots of products on the site, good communication and follow up, perfect delivery in Belgium also. I do recommend this site
Adorei! A cor tal como aparece é preciso cuidado com os tamanhos, eu por norma uso EU 40 pedi o 44 para depois ajustar e ficou perfeito, por isso aconselho a pedir 1/2 números acima para não correr riscos de não servir!
Entregue em 3 semanas para Portugal, excelente
Se zbožím jsem spokojená, šaty jsou krásné, míry sedí, doporučuji.
Schnelle Reibungslose Abwicklung, mit West sehr zufrieden, alles Super gelaufen!
Boa. As compras efectuadas são de boa qualidade. Obrigado.
Articles de très bonne qualité, vendeur réactif et petits soucis vite réglés, très cordialement.
Good quality, friendly communication and fast delivery, all in the best.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for any trouble and the inconvenience caused to you.
Please be assured that we will take your feedback seriously. We also regard it as very helpful to improve the services we provide to our customers.
If you still need any help in any particular order, please advise us your Order Number and more details about your request. We will further check and try our best to find a better solution for your case.
Thank you for your cooperation and support.
Sincerely
LightInTheBox Customer Service