On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Arrivati nel tempo stabilito ed il prodotto era conforme a quanto scritto
It took a while for certain things to get shipped but overall it went by very quickly. I got a notice that it would be delivered that day and it did which is great. Everything is as said and the quality is good. One of my sweaters the picture is starting to fade tho which is sad.
I didn't like the product received so much and after several attempts with the supervisor, I was fairly reimbursed. This was honest
Bij elke bestelling betaal je iets om extra kosten te dekken
Onder anderen inklaring
This Chinese site should be prohibited to do business in the USA. It is a TRAP. Send products way, way bigger than the specs. Small is the size of xxx Large. Quality is below poor and when you try to return here is what they tell you
"Based on our experience, the costs for return may be approximately the same or half the price of your parcel. This means that sending the item back to China may not be a viable option for you."
They suggest to give the products to family.
"Instead of a return, may we suggest that you keep the item, to give it to a friend/family member or resell it at your local second-hand marketplace?"
I hope people read this and stay away from this Chinese scam. As they like to copy everything from us, they should learn how amazon operates. Stay away from this site.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =24000278 in our ticket center and provide new solutions for your consideration. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know your decision. Thank you for your cooperation.
It's frustrating because There's no number to call! There's no one to communicate to. I never received my dress =(
This is Customer Service Supervisor from Lightinthebox. I will follow up your case.
Please be advised firstly all our customers can contact our customer service department via "Tickets". It was found you had submitted two Tickets to us. We replied to both of your tickets within 24 hours. So we are not sure why you said you could not communicate with us.
Anyway, I had conducted new Ticket ID =24000268 in our ticket center and will help you resolve any of your problem. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.
Good, but long processing time
Good, but long processing time
Good, but long processing time
My order still hasn't arrived! They were happy to take my money but not happy to deliver my items or give me my money back!
Stay away from lightinthebox.
I have asked for my money back lots of times. It doesn't look like I'm going to get it back and yet still no items.
Hey Shaun,
Thank you for leaving a comment.
Apologies for having faced such an unhappy shopping experience. As mentioned by my colleague, your package was already sent out. Delivery will be likely scheduled today or tomorrow. You might have missed the fact that the shorts are not in stock in our warehouse. Under the 'add in cart' button you will find these require a processing time between 2-5 business before we can despatch the order.
Tracking page:
https://t.17track.net/en#nums=GV755837353GB
Don't worry, we understood that you prefer a refund. We invite you to check your mailbox (ticket #23982065) for more details. Please don't hesitate to reply if you have any questions or doubts.
It will be our pleasure to help you!
LightInTheBox Customer Service Team
It is a bad experience, I have nowhere to claim my order and I already paid for it.
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused.
Please be noted your order #47200835 was shipped out via two packages. I had conducted new Ticket ID =23973234 in our ticket center and help you check the status of the second package. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply.
Next time, please kindly log in your account and submit a ticket to contact our customer service dept if you have any problem with your order. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html
Thank you for your cooperation.
I am very satisfied with the products I received. They were really cheap, the quality was great, and the shipping was quick.
The fabric is nice. Be careful with the size. Muly doughter is 6 and based on her measurements I bought one for 9-10 years old and it fits perfectly. I was also happy to the fact that it came with the courier and not via post office. I recommend this seller.
Absolutely loved the product. As described in the description
There is a variety of products, at an affordable price for the small and medium class, with a long delay of delivery time (there is an order that is pending for seven months).
I feel deliver was late, but quality is better.
As of quality, I bought 2 items, First is good, second was little bit different from my image.
The cloth material was so thin.
Estoy muy contenta con mi compra, la unica pega son los gastos de transporte me parce
Customer support, price, delivery and quality were excellent
Ho acquistato abito elegante da bambina, fatto bene e molto rifinito. TUTTO OK.
Changed my perception of LightinBox. The customer service helped and solved all the problems! Good job! Thanks!
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. I will follow up this case and resolve the problem, in order to meet your satisfaction.
I had conducted new Ticket ID =23965461 in our ticket center and provide solutions for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply and let us know which solution you prefer to take. Thank you for your cooperation.
Al encontrar este sitio en Internet y comprar en línea quede muy satisfecho porque aquí encontré justo lo que estaba buscando bikini para hombre en nailo. Quedé fascinado con el acabado y diseño en cuanto a la calidad no lo dudo y sus colores muy bonitos.
Bisher war ich mit der Lieferung und mit der Ware sehr zufrieden. Ich habe vor noch mehr bei Ihnen zu bestellen und ich wünsche mir das die Qualität der Ware und der Lieferservice so super bleibt. Liebe Grüsse Gabi
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This is Customer Service Supervisor from Lightinthebox. I sincerely apologize for what happened and all the inconveniences caused. We will take full responsibility of your problem.
I had conducted new Ticket ID =24000738 in our ticket center to follow up your case and resolve the problem, in order to meet your satisfaction. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Thank you for your cooperation.