On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I liked the t-shirts, the only one I disliked was the blouse, the qualty is not so good.
It took too long from the shopping to the delivery.
Do not buy from this company. I ordered a dress for a wedding. The dress got to my house one day before the wedding. No time for cleaning or steaming. The shoulders were droopy. It was a teal green instead of a wheatgrass green. I would have looked like a clown in that color. The tags are still on the dress. I ordered a standard size 8. When asked if I could return for a refund, they said it was a "tailored" dress and they could not accept it back. Since when is a size 8 tailored?
There is no one person to speak with - all communication is done through chat and email. Very frustrating.
The item I bought took too long + I ordered a medium size and it's as an extra large. Too difficult for me to go out to a post office and pay to get it back to China.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25506233, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Sono molto soddisfatta di LightInTheBox. Il negozio offre molti prodotti diversi ed economici, alcuni dei quali davvero belli e creativi. La merce viene spedita anche in tempi relativamente brevi.
Ho avuto modo di acquistare diversi capi di abbigliamento e sono rimasta contenta arrivano nei giusti tempi e si presentano come in foto le misure corrispondono, direi che sono soddisfatta lo consiglio e sicuramente io continuerò ad acquistare
Nagyon örülök amiket kaptam. Megvagyok elégedve a termékkel és a szállitással.
Rasche Lieferung gute preise wie immer bin ich zufrieden werde gerne wieder etwas bestellen
Very nice product and fast delivery. I will buy again for sure.
Articles with perfect fit, received in time and in perfect condition. What to expect more?
I am so very upset with this company. Clothes are terrible and of very poor quality. Hard to get return info so I can return items. Took forever to get it. Order on March 3 got them March 24.
I want all my money back and return mailing fees. It cost $50 to get them. Ugly material, thin and too small, too long, weird fit!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25491103, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
The delibery took almost a month and one of the products was really disapointing. It was a poor picture on top of the sweatshirt
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25484372, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
The quality of the product wasnt good. Then they made the return process impossible. Wanted pictures, measurements, and answered slowly to stretch out the process. When they finally agreed, they only gave us option to return to their warehouse in China at our expense with tracking, a $70 cost. We reversed charges on card instead. I'll return if you give me a label to return or a US address. Policy obviously designed so they can discourage people from returning.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25484409, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Ordered my wedding shoes, paid $130, followed their size guide, they delivered it so fast I was impressed but when I got my shoes, it wouldn't fit. I submitted a ticket for refund but they don't provide free shipping TO CHINA! Shipping fee to China from Canada would be the same amount as my shoes! Terrible refund policy light in the box!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25484556, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Męskie Kurtka Sport Codzienny Jesień Regularny Płaszcz Kołnierz stawiany Luźna Keep Warm Oddychający Sportowy Elegancja Kurtki Długi rękaw Jednokolorowe Haft Niebieski Khaki Zieleń wojskowa #*******
Co do czasu przesyłki żadnych zastrzeżeń
Jakość wykonania bez zarzutu
Kurtka raczej na cieplejsze dni
Ogólne wrażenie pozytywne
Minus to rozmiar, brałem i tak z lekką tolerancją ale to za mało, rękawy o dwa centymetry przykrótkie
Ogólnie POLECAM tylko uważnie z numeracją, radzę brać dwa rozmiary większe /no chyba że ja miałem pecha/.
I ordered a dress. The dress was not true to size. It was tight in the back, and extremely large in the bust area. The material of the jacket was cheaply made. When I asked about the return policy, they gave me the run around, from sending them pictures and ending with they cannot return made to order items. In my order, there was never a mention that I ordered a made for order dress.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Das sind wirklich sehr auffällig schicke Sommerstiefel.
Preis/leistungsverhätnis stimmt.
Für die Preise bei lihgtinthebox muss man eben in Kauf nehmen, dass
Der Versand etwas länger dauert.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.