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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Oman
1 review
0 helpful votes
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Very satisfying experience
March 22, 2022

My maiden experience and I kinda liked what I received! Already have my nxt shopping cart full n ready for payment

Date of experience: March 22, 2022
Romania
1 review
0 helpful votes
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Calitate rochii
March 22, 2022

Croiala super, material de calitate, marime conform dinensiunilor!
Foarte mulțumită!

Date of experience: March 22, 2022
Austria
1 review
0 helpful votes
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Great. I love it Thank You.
March 22, 2022

Thank You. Great Products. Super Fast Delivery. Perfect.

Date of experience: March 22, 2022
GB
2 reviews
1 helpful vote
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Absolute scam
March 22, 2022

I received a jacket that was too small even though I used their size chart, I have spent hours trying to get details of how to return the item, there is a no way they will give you the Details, once you have bought it you are stuck with it weather it fits or not. This company should not be trading it is a total scam. Be advised Avoid At All Cost.

Date of experience: March 22, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer

This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:

https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1

In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?

Waiting for your kind response.

Sincerely
Customer Service

Czechia
1 review
0 helpful votes
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SUPER
March 22, 2022

The goods come always in time, very good quality, than you for your super service I.

Date of experience: March 22, 2022
Portugal
1 review
0 helpful votes
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For deifferenr deigns of Briefs
March 22, 2022

I was very happy with two and with one have already re-ordered.
The other two the size wasn't right (either too small or too large) and
With one I also really didn't like the feel of the material.

Date of experience: March 22, 2022
Italy
1 review
0 helpful votes
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Estoy bastante satisfecha
March 22, 2022

Tuve una buena experiencia comprando, el producto que recibí vale lo que pagué.

Date of experience: March 22, 2022
Romania
1 review
0 helpful votes
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Customer Care Rating
March 22, 2022

Verry good experience with all my requests. The answers received were fast and to the point. Thank you

Date of experience: March 22, 2022
Sweden
1 review
0 helpful votes
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Everything worked just fine
March 22, 2022

No problems at all, got the delivery on time. And the product came faster than expected.

Date of experience: March 22, 2022
GB
1 review
47 helpful votes
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Waste of time
March 22, 2022

Ordered a shirt on the 28th February for st. Patrick's day and it's still not arrived. The dates change that much I doubt I'll ever see it. £20 down the drain. Once bitten twice shy. Delete the app. And don't use this company. I see other reviews of them being scammers so avoid. There is no easy way to even contact them. I've actually cancelled the card now as in worried they may take cash from my account. DONT USE.

Date of experience: March 22, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25477751, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Canada
1 review
0 helpful votes
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Wasted time
March 22, 2022

I ordered from lightinthebox products I did not find my order I talked to them they gave me the tracking number where I found written that the package was successfully delivered. I did not receive any package. I wanted to write them again but I couldn't write on the site anymore, because it was written to me that the problem was solved. I am very disappointed with your company

Date of experience: March 21, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25469361, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Mexico
1 review
0 helpful votes
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Slow but worth it
March 22, 2022

Delivery was slow and took a lot more than promissed but the item was better than I expected, the printed image on the blouse looks great and the fabric is great quality too, I must allso say that the customer service allways respond soon and politely. If you improve the delivery time I will sure buy again.

Date of experience: March 21, 2022
Minnesota
1 review
3 helpful votes
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Terrible fabrics.
March 21, 2022

Don't trust them.
D
On't give you back all your money on return. Wrong colors 2 items
Return system awful.

Date of experience: March 21, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 25469391, Would you please login you litb account and reply when you feel free?

Sincerely
Customer Service.

Washington
1 review
0 helpful votes
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Just want to alert people to 2 things. The goods come from China so it will take at least 2 weeks to get to you. You know the saying... you get what you pay for... well just sayin it's totally true in this case.

Date of experience: March 21, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service.

Thank you for leaving a review about us. If you need any further assistance or help from us, please provide me your order number. I will help you.

Sincerely
Bloo
Customer Service

GB
1 review
0 helpful votes
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Avoid this company!
March 21, 2022

Ordered goods, paid and received invoice and receipt. All seems fine until I received 1 of 3 items - contacted customer service but non existent and received a standard delaying tactical response. Chased them down for 2 months all to no avail. Latest is coming are asking what I mean by stating I received 1 item out of 3 ordered and paid for. Not quite sure what they don't understand but not helped nor refunded - crooks and a coo Isley fraudulent company - keep away!

Date of experience: March 21, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer

This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.

Would you please provide me your order number and email? I will help you.

Sincerely
Customer Service.

France
1 review
0 helpful votes
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Bon rapport qualité prix
March 21, 2022

Qualité honnête, rien à signaler, conforme à l'annonce.

Date of experience: March 21, 2022
BA
1 review
0 helpful votes
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Dancing shoes
March 21, 2022

The shoes are very comfortable and nice looking! The delivery came on time and without any delays! I also liked their shipment tracking options!

Date of experience: March 20, 2022
South Carolina
1 review
1 helpful vote
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HORRIBLE
March 20, 2022

I ordered a special occasion dress that was a shown in a beautiful eggplant color. I didn't have it custom made ordered a regular size. When it came it was the CHEAPEST material ever, it was a red not eggplant. I tried to return they said NOPE that I needed to prove it was the wrong color, and besides they stated it was custom made. When I replied I didn't like the color, and it was a regular size, they reply was no matter what the size they are all customs made, to read on the site! I am stuck with a $200.00 ugly red dress that no one would wear, made to a costume party! STAY AWAY FROM THIS COMPANY!

Date of experience: March 20, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer

This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

Please understand that our products are checked before shipment,therefore, we are fully responsible for the items which are not as advertised.

In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?

Waiting for your kind response.

Sincerely
Bloo
Customer Service

Germany
1 review
0 helpful votes
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Meine Zufriedenheit hält sich in Grenzen, da ich bei meiner vorletzten Bestellung, in der ich mir auch einen Anzug gekauft hatte, enttäuscht wurde. Obwohl ich keine Schuld an meiner Bestellung habe, schlage ich mich noch mit der vollen Gutschrift für dieses nicht zu verwendende Produkt herum. Ich hoffe auf Einsicht des Betreibers und volle Gutschrift der Ware. Eine Rücksendung auf eigene Rechnung lehne ich ab!
Alles in allem bin ich aber mit dem global agierenden Onlinehändler recht zufrieden!
A. Büttig

Date of experience: March 20, 2022
Israel
1 review
0 helpful votes
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ממש מעצבן אין החזר כספי והמידות לא מתאימות קונים והכל נזרק לפח אי אפשר ככה זה לא נכון כלום המידות לא קשורות

Date of experience: March 20, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

לקוח יקר,

זהו Bloo, המפקח על שירות הלקוחות, Lightinthebox.

לבעיה שלך יצרתי כרטיס מס' 25461635, האם תוכל בבקשה להתחבר לחשבון ה-litb שלך ולהשיב כשתרגיש חופשי?

בכנות
שירות לקוחות.