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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Due to the distsnce, the order has taken longer to arrive. Nevertheless, the experience has been satisfactory.
This review is to let everyone know that, it is not a wise idea to purchase from this website for its base is in China, and they have no guarantees when it comes to items being purchased or returned. I caution you!
I placed an order in error so I immediately tried to cancel. The cancel process they have outlined DOES NOT EXIST!
Submitted 5 tickets during the 4 days my order was in "processing" status. They only responded to 1 ticket requesting additional info which I submitted but still received no answer. Customer service is non-existent & they requests tickets for EVERYTHING but will not respond to tickets either.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25525726, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I purchased 2 dresses, took a snap shot of my orders, they got one size order wrong. They refused to give me a refund, even though I was willing to pay for shipping to return item, and I was willing to purchase another size. I read their policy, which I complied with. Customer service takes 2 days each time to return a message on their web site. WILL NEVER buy from them again!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25519134, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Dresses are like a costume from the 70's. Thin cheap fabric. Colors are not true to description. Bought 2 dresses and both are total trash!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are checked before shipment，therefore, we are fully responsible for the items which are not as advertised.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Mi experiencia hasta el momento es muy mala por favor necesito me cambien este vestido esta muy mal hecho y tiene dos colores solo lo pedí Marfil y tiene champan y no es la combinación que describe ni lo que pedí por favor alguien puede enviarme una direccion para poder devolver el vestido porque no me enviaron la etiqueta que se supone que envían para devolución
Estimado cliente,
Este es Bloo, supervisor de servicio al cliente, Lightinthebox.
Para su problema, he creado el ticket n. º 25519058. ¿Podría iniciar sesión en su cuenta litb y responder cuando se sienta libre?
Atentamente
Servicio al Cliente.
After 4 months I have not received my goods - and they will not give me my money back. An experience many others in this thread have had. Lightinthebox are stunningly indifferent no matter how much you turn to their customer service (By the way, count on one (!) answer every 24 hours - they love to exhaust you). They will not refund my money as they claim they have not received the package returned, which they have never sent. It's pure peasantry. Stay away! There are so many good companies that are better and cheaper, that you can trust Ligthinthebox is NOT one of them.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25518822, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Ho sempre ricevuto la merce in perfette condizioni ed esattamente come da immagine sul sito. Mi trovo molto bene ad acquistare su lightinthebox con prezzi convenienti e buoni materiali. Pienamente soddisfatta
I order a size that is US size an the item did not fit. When I saw how many hoops you have to go through just to make a return (that you have to pay for) I realized this is so scammy. They give you the option to keep it and give you a small percentage back but what am I going to do with a dress that does not fit? Also, they tell you the cost of shipping to them back in China with tracking will be high so they prefer you go with the other options. This sucks. I spent over $125 that I will not be seeing back. DO NOT SHOP HERE!
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Light in the Box are great, and I have made many successful purchases with them. Probably my own fault this time: the product was inexpensive, admittedly, but it really was cheap and nasty. I have kept it, as it would cost time and money to return it, but it will be going to charity. So, somebody might get something out of it…
Site muito confiável, rapidez na entrega, rapidez na resolução de problemas. Super indico.
Vou comprar mais ainda, esquece todos os outros sites
Jeleztem, hogy nem kérem a terméket, de nem adják meg hová küldjem vissza. Minden féle engedményekkel, ajándékokkat kinálnak, de nem értik nem kérek több selejt árut. A Pénzem kérem.
Tisztelt Ügyfelünk,
Ő Bloo, a Lightinthebox ügyfélszolgálatának felügyelője.
Az Ön problémája miatt létrehoztam a 25518970 számú jegyet. Kérem, jelentkezzen be a litb fiókjába, és válaszoljon, amikor úgy érzi?
Tisztelettel
Vevőszolgálat.
I have received items with expected delivery time and quality of the products as expected. There's some issues with products, and i have made contact service which they offer reasonable refund for the item's as i was expecting. Overall experience with delivery, packaging and service was very good. More I would love to shop again because i feel safe while spending money incase i am not satisfied i got money back to my account.
Un excéllebt produit chez Light In the Box: relation qualité - prix. Un pyjama de tossu très doux, de style excéllent.
J'y reviendrai pourd'autres articles.
Je vous suggère d'ouvrir une section spécialisée en vêtement sport: football. De clubs et sélections nationales. Je crois que pourriez le faire aussi bien.
Merci.
Mes sincères et chaleureuses salutations.
Makrer rougrass Bout aleb
Gandia.
Spain
Good products and competent services, I advise I was satisfied with the product and will buy again
I am very happy with everything
Okay this is it. Very good
The products seem of good quality given the lower price. They are like described and shown in pictures. Sizes can be somewhat confusing sometimes for some particular items, but generally they match the regular size, it is important to check this because the devolution process might be not worth it.
Shipping is usually the downside, because it can take some time around 2-4 weeks depending on your country. In my case I understood that and had no problem waiting.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service