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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Paar kussenslopen besteld, gelukkig veel keuze en geen 13 in dozijn. Vlot ontvangen en prijs/kwaliteit is boven verwachting. Ben dik tevreden.
Cela fait 6 fois que je commande ici et toujours très contents du service vente et produits.
Yo estoy muy contenta, pensaba que no me llegaría el vestido por las malas reseñas que he leído pero para nada, me llegó antes de tiempo y siempre viendo en cada momento donde estaba mi paquete, me quedé muy satisfecha con mi compra
I chose four lace dresses, two black and two dark blue. The quality is good and even am a XL/ XXL they fit me like a glove. The lace doesn't look cheap and is a bit elastic and it falls beautifully down. Even I bought two dark blue, the company mixed up one and they send my a different one, also a dark blue. But less lace and the skirt from voile. But because the dress was fitting me well I kept it. Sorry for the mixup but this dress was to beautiful to change back for the one I first ordered.
100% recomendable, muy satisfecho con la compra, son muy bonitas y de estilo propio, volveré a comprar.
Unfortunately, the measures for women do not correspond to different articles. Otherwise the order was processed quickly and the delivery was made without problems in approximately the communicated time.
Terrible! The jumpsuit and skirt are NOTHING like the picture. They are made of 2 different materials and are not the same shade of red. Do not order this! I tried to return the dress and was offered a 30% off coupon for my next purchase or 15% and I can keep it. I've been trying to send this back for 5 days. It's so bad Light In The Box doesn't want it.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25669025, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
My mom bought a dress outfit for me for $84. When we received it, it was in an open bag already. The outfit is way too small for me, even though it was ordered correctly. My mom requested a refund if she shipped it back, and they offered 10%. No way! This place is in C H I N A. They're making a killing off of Americans and getting by with it. They need to be stopped. DO NOT BUY!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25668982, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Wrong sizes wrong items. Looks good online. Cheap looking on inspection. I would never shop with them again. Stuff like this ruins online shopping Michael Rheault
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
I ordered three tops. I have not received them but have been charged. I used PayPal so they will contact you since you won't let me contact you
Dear customer,
This is Bloo, supervisor of customer service.
I noticed that you are still waiting for your parcel. Would you please provide me your order number and email address? I will check your parcel status and make a full report to you thereafter with explanations and options included.
Waiting for your kind response.
Sincerely
Customer Service.
Value for money, arrived quickly. I am pleased. The wig fits the picture.
Second order. 1st was shirts and was okay. This included vest and jacket. Ordered XL. Product said XL. Size was a tight medium. Returns? They said it was so expensive and took so long you'd be better taking ac10% refund or 20% credit. Terrible company. Rip off but I took my 10%. Now let's see ifvtgey do that. Avoid them. Terrible products. Terrible service.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25668897, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Ich bin wirklich sehr zufrieden mit dem Service von LightinTheBox und die Ware ist sehr gut und wird immer pünktlich geliefert.
Ich empfehle LightinTheBox gerne weiter.
Quick customer service with excellent response time and solution. I am very impressed. Thanks
Only God gets 5 stars + when I first replied to your review request, it was "refused" because too short and/or had no title!
Make things easier/shorter, leaving space for "open answers" and details and you'll get more replies!
Alle Waren sind bisher in Ordnung, auch Anfragen per E-Mail waren überzeugend.
Vielen Dank!
I would have left it 0 stars if I could. Have never ordered from a company who would not consider refunding and returning items that I didn't like or that didn't fit. The material on these dresses is cheap. 2 of the sizes were too big. 2 of the items didn't fit well. I spent $146 and I will not get any of it back. All they gave me was 15% or 30% off. I even offered to ship them back with my own money. Nobody would respond to that. I would never recommend these people to anyone. Their customer service is horrible.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Servicio muy rápido, llegó antes de la fecha, excelente calidad de los productos.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
לקוח יקר,
זהו Bloo, המפקח על שירות הלקוחות, Lightinthebox.
לבעיה שלך יצרתי כרטיס מס' 25686588, האם תוכל בבקשה להתחבר לחשבון ה-litb שלך ולהשיב כשתרגיש חופשי?
בכנות
שירות לקוחות.