On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When I had questions I got a polite answer soon.
The items I ordered were the same I saw on the pictures.
Sempre responsáveis e nos passam credibilidade
Recebi o vestido igual com na foto.
Still waiting for an update on my recent order, really disappointed with the quality and costumer service
Still waiting on package. Tracking states delivery attempt was unsuccessful, no access. I live in a house with total access. Won't order again.
Dear customer,
This is Bloo, supervisor of customer service.
I noticed that you are still waiting for your parcel. Would you please provide me your order number and email address? I will check your parcel status and make a full report to you thereafter with explanations and options included.
Waiting for your kind response.
Sincerely
Customer Service.
I ordered a hat for the Kentucky Derby on April 17th. The Derby was May 7th. The hat did not arrive on time. Yet they took the money ASAP and then took their time returning it.
Dear customer,
This is Bloo, supervisor of customer service.
I noticed that you are still waiting for your parcel. Would you please provide me your order number and email address? I will check your parcel status and make a full report to you thereafter with explanations and options included.
Waiting for your kind response.
Sincerely
Customer Service.
All returns are to a warehouse in China. Most postal carrier companies, both government and private, have suspended delivery to China because of COVID-19. An offer to redeem for a very low percentage of the item cost is offered. Unless you are VERY sure of your purchase, I'd hesitate to order.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25799175, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
I ordered 7 dresses from lightIn the Box and everything was really great all the dresses came in the right size and just like I wanted. Great Expirience!
The material of the 3 items I purchased were thin and that made them look cheap. I'm disappointed with this order.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25799216, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
ON EST BALANCER D INTELOCULTEUR A UN AUTRE.
QUELLE PERTE DE TEMPS
Cher client,
Voici Bloo, superviseur du service client, Lightinthebox.
Pour votre problème, j'ai créé le ticket n° 25799286. Pourriez-vous, s'il vous plaît, vous connecter à votre compte litb et répondre lorsque vous vous sentez libre?
Sincèrement
Service Clients.
Litteratur long delivery time, but when My packages arrives it Washington gratis ang the proces Are good.
Diese Schuhe sind normalgross geschnitten. Leider habe ich die Größe 39 statt wie üblich 38 bestellt. Zum Glück sind es Herbst/Winterschuhe da trage ich $#*!ere Socken.
Heel blij mee, super kwaliteit, snelle levering, mooie heldere kleuren.
I would give them a zero rating if I could. I ordered two boys suits from here. I was weary as you never know when you order online. But I was desperate as I could not find something local. They were to be matching suits in black. When the order went through I saw the date of delivery was longer then I anticipated and I also got cold feet. The website said they would cancel your order if you did it during the processing phase. I cancelled the order immediately but they responded and refused to cancel it as they said it would arrive in time. But when it did get here, the packaging was awful, and one of the suits was blue. I requested a refund if I return it but they refuse to cover all the costs. I understand their website says they will not pay for shipping costs, but this was their error and I requested it to be canceled in the first place. The suits were also very cheap looking. Please don't wast your money here. I have also read other reviews where once the item is returned they don't refund you.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25799372, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
That one Sweatshirt with the Skull is perfekt.
The Otter Sweatshirt with the Bird is not okay. The is Mixer up i dort no hol to explane, the picture is Not okay.
Take one of these Sweatshirt and Look AT the colour. You will See what i am talking about.
Très bon produit arriver quelques jours avant la date tout ce que j'ai commandé conforme au photo très bonne qualité
Très belle ensemble.
Robuste et design modern.
Résistant aux températures et humidité
I bought a men's robe (medium in size) from this shipper and was very displeased with the quality of the robe.
The material of this robe is not the same as the picture shows, it is a smooth cotton material that
Will shrink on washing about 2 sizes, Also it is not a full robe and is very short in length reaching
Just above knees as I am a 5' 8" Male.
Have to ship back to China!
DO NOT BUY
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25799693, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 25811259, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.