LightInTheBoxReviews 13,792

I purchased two headbands and was told it would take a week to ship but it took a month. When it arrived it was not what I expected it was cheaply made. I tried to return it and was told that it wouldn't be worth it for me to return because the shipping to China is very costly. Meanwhile they shipped it to me from a town three towns over. Their entire company is a joke and the way they spoke to me was rude.

Come prima volta su questo sito ho acquistato due maglie da ciclismo scelte per il disegno simpatico ed il prezzo molto contenuto. Seppure mi aspettassi qualcosa di qualità modesta ed invece sono rimasto colpito dall'ottimo rapporto qualità prezzo.
Quindi esperienza positiva

I ordered 2 T-shirts I need for an event and they have not arrived. What do I do next? Where are these people based?

Very satisfied with the ordered things came ahead of time; ordered 2 things.
1/ shoulder bag// Husband. 2022 Messenger Bag Shoulder Bag Nylon Zipper Solid Color Casual Outdoor Black//arrived very fast recommend this seller. Product meets expectations
2//Dashboard Phone Holder Foldable Adjustable Angle Ultra Stable Phone Holder for Desk Car Compatible with Cell Phones up to 6.8 inch Mobile Phone Accessory// Product meets expectations
Came very fast. I recommend this seller.

I am extremely unhappy with my order. The quality of the dress was very poor and the style was completely different from the images provided. I have now tried to return the dress back, but the company keeps stringing me along with various excuses. After several messages, I finally got a return address which turned out to be invalid. All in all, they do not have a method for you to return the faulty goods. Please, do keep away from this company if you can. You would think that companies offering on-line shopping possibilities would take more pride in their work. Light in the box does not understand, that this level of customer service will eventually only hurt them. Poorly done Light in the box!

I placed an order with this website for a few shorts for the summer. I ordered six items and only one of them was somewhat okay I could make due with it. The other 5 items were the worst quality! Not made well cheap material and definitely nothing like they were shown in the pictures. I can't wear any of them they are useless items. I message customer service. Which takes forever to get a response. They offer me 15 percent back and I don't have to return them. So now I have wasted my money and I have garbage to get rid of.
They send me a ticket to return but you have to pay for the shipping back. Which is not right. If I ordered wrong sizes I can understand that. But to pay for the shipping back after I already paid for them to ship me these garbage items. Would NEVER Shop at this site again complete waste of your money. I would give less then 1 star if I could

Placed an order for 2 tankini sets and a pair of shorts! Tell me to refer to an order number! I NEVER GOT! MY BANK ACCOUNT PROVES ITS PAID FOR! SAID 24HRS SHIPPING! SO FURIOUS! Have sent proof of accnt withdrawal and of ordered items. Its not given me an order # to refer too. Or confirmation of removal amount or reciept but my bank proves they took my money... jyst want my items... so over all this in fact ready to go to police.

Do not waste your money and time. Poor quality merchandise and slow shipping. To get a refund you need to ship back to China AT YOUR OWN EXPENSE. So basically you can't get a refund because it costs more to ship to China than the original price you paid. Absolutely terrible policy.

The merchandise is junk. The pictures displayed are not what they send you. The size charts are a disaster. I ordered two pairs of shorts that are supposed to fit a 38 waist. They fit my son who is a 29-30. I have a shirt that I never wore, I washed it on delicate cycle and it came apart at the seems. They won't refund you money for anything. It doesn't matter if you send them pictures, they will shuffle representatives so you never get a straight answer. I should have tried hem out first but I trusted the site and put in a large order. It's all junk.

I ordered 2 dresses. One was cheaply made, the colour was off, stitching was loose, the other was too big. When I tried to return them, I was given the run around. Never ever buy from them!