LightInTheBoxReviews 13,788

If you wan't to return your order, you should send the return package to CHINA with tracking codes included although the delivery was sent to me from LITHUANIA. So the customer is forced to pay the returning to the other side of the world while you have received it from your neighbor land! Returning the package costs to me 45 euros (The Finnish Post Office) and only after LightInTheBox receives the package they say will return my money (99,65 euros) and this takes - due to them - one month. I wonder who would take the risk and send the 100 euros items by paying additional 45 euros?!

In addition to this, LightInTheBox returning sheet on the web site did not enable returning both products ordered. When the second returning notice/ticket was made the first ticket reported cancelled. Starting the returning process is made impossible.

The purhased shirts were so inferior, the quality was bad and the sizes were ridiculous. They didn't meet the product description at all. When we received our order, we just laughed with my husband when the XXL shirt was the size M while he tried it on! Now, after this frustration with getting our money back we are only sad and deceived. We lost 99,65 euros ordering from LightInThe Box.

Company's customer service "Rosie" tries to offer you random discount tickets for customer suck the disappointment and feeling betrayed.

Avoid, avoid, avoid!
Avoid, avoid, avoid!

I bought a shirt from them. Before buying it I measured another shirt that fits me perfectly and compared it to the measurements they listed to ensure a proper fit. The shirt wasn't the size it was supposed to be but I was able to get a partial refund. At least they have great customer service.

I have ordered a cycling shirt previously which was fine.
Then I ordered a few womens tops for summer.
CHEAP QUALITY, Womens L looks like a child's small.
DOES NOT look Iike picture on their website.
DON'T DO IT

I ordered a formal gown for a wedding and it looked terrible on me. I requested a return within the 7 day period and they told me the dress was made to order and wasn't returnable. The dress was not made to order as I simply ordered a standard size. They have been refusing to help me and now the 7 days has come and gone. I will be reporting them to the BBB and filing a claim against them, as well as contacting my bank to reverse the charges. Terrible, terrible, terrible customer service!

UPDATE - Awaiting refund. I will remove this review once refund received. Lovely hat arrived in just in time for the wedding it was required for. However, it was rammed into a box way too small. It is creased up in several places and has been folded rather like a cowboy hat. I contacted Light in the box immediately and they responded with the offer of a small discount which I refused as the hat looks a mess and is unwearable. They are now saying that I need to return it to China, only by tracked Royal Mail which will cost almost as much as the hat.

I am actually very angry at the dishonest practices of this company. They should not be allowed to sell in The UK. They are totally unsuited to honest business practices.

I'll actually give them a 1 star now. They refunded my money, only because of this review. Due to the cost of having to ship the items back to China, they let me keep the 2 shirts and still refunded me. For that, I'll give them something. But the quality of the product was still poor. So I can't give any higher rating because of that. The shirts do not look like they do in the pictures. However when they asked for pictures of the poor quality, the shirts look good when your camera adjusts to it. In person they are blurry and not what they seem online. Maybe it's something with the material and the digital printing. Not sure. But I have a couple new shirts to wear to do yard work!

They said it will take up to 20 days. I'm waiting to get that refund and then update again. But fortunately the customer service is good with emails and communication. Thanks Mr Bloo
Finally I'm writing after a month I think, I received the refund but not the shipping charges. But I understand the reason My Bloo gave me. Thank you

I'v purchased 19 pc of cloth, 95% too small, I contacted the company return the items, They asked me to ship the goods back to china on my cost, The average price I paid was $10-$15 -$20 per pc but I have to pay $10-$30 to ship it back to them, Most of the time they are not available for chat, I had ti submit 19 tickets one for each item, the information I get back is miss leading, They just try to make me tiered and forget about the return, I paid more that $400 for a waste, I want my refund and maybe I can trust to buy from you in the future if you fix your sizes and the quality even I have to pay more

CAUTION do not order from this website. If you get the wrong order or receive something that is the wrong size or receive something that is terrible quality it is impossible to make a return. This is by design. I tried to return an item that was very cheaply made and looked awful and they sent me a condescending email about how I should've looked at the size chart and then told me it was going to be $30 to return the product. Total scam. Caution do not order from anything from this website.