On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would strongly suggest not buying anything from this company. I originally ordered this polo in size XS because that was the size indicated by their sizing chart. It was too small, so I exchanged for a size Small. They told me to keep the first one and they sent another. Oddly enough, though the Small was a bit larger across, it was shorter and had smaller arm openings than the size XS. In the photo, the shirt on the bottom is the XS, the shirt on the top is S. I requested a refund since neither of the shirts were of any use to me. They very politely responded that they would send a refund for my purchase when they received the return. It was my responsibility to pay for shipping it to CHINA! (even though it was shipped from a US location.) They estimated the shipping charge to be between $10 and $40. Alternatively, they would refund 30% of the purchase price. So, basicly, it cost me $33 to have the experience of dealing with them for the past several weeks. Too bad, sure would have liked to have a polo that fit. They are cute. UPDATE: Upon seeing my review, Lightinthebox contacted me and indicated that they would refund my money if I would revise my review. After the refund was received, I went back to their site to revise the review and found that it had been removed. You should be prepared to have to be persistant with this company to be sure that you are treated fairly.
S Lightin TheBox jsem spokojená. Zboží vždy přišlo brzy.Poslední tríčko jsem si přinesla dnes. Je přesně podle obrázku, z kvalitního materiálu.
I ordered almost 15 articles from them, there speed and quality is very good.
Nagyon szeretek itt vásárolni, mert mindig megkapom a rendelt árut. A minősége kiváló.A fizetés nagyon biztonságos.A választék nagy,tudok választani. A szállítás gyors. Mindenkinek ajánlani tudom hogy itt vásároljon.
Les frais de port sont malheureusement trop élevé.
Today I wore my white double breasted white blazer with the matching white shorts. All day long I was receiving compliments from different individuals both old and young. The material is comfortable and I felt good wearing my outfit. I want to thank you for the items ypu advertise and the prices are very reasonable.
I give lightinThe box a very high rating because it exceeded my expectations,by that I mean the prices, the quality of the garments, and the timely manner in which it was shipped A+ all the way,even tracking was spot on, it's a pleasure doing business with you, thank you again
J'ai eu, à date, un excellent service avec votre service à la clientèle.
Un problème avec une commande s'est facilement réglé avec toute ma satisfaction.
Le seul hic c'est que vos vêtements sont souvent trop petits ou trop grands, selon vos grilles.
Depuis un mois vos prix ont commencé à augmentés, dommage.
Vous êtes une compagnie responsable à ce que je vois.
Wow customer service is outstanding. The product is top quality. The colors are beautiful, do not fade or bleed onto other cloths when laundered. The fabric is absolutely wonderful. From the dryer does not come out wrinkled. I have 8 shirts love them all. If you have a ladies senior tummy order up a size.
The dresses were very well made. One was little tight, so order a size up or wear spanks thru your chest! Very good customer service.
Easy shopping.
Fast delivery.
Three beautifully man beautifully made clothes
Should not sell political oriented items and items that are offensive.
All products are awesome. The shipping and delivery is super quick and fast. Payment options are really trustworthy and simple.
All dreams come true here
Bonjour,
Mes premières expériences sont plutôt positives malgré des problèmes quant aux tailles de certains vêtements par rapport à l'échelle de taille européenne.
Mais le site est à l'écoute pour essayer de résoudre ce problème. Reste que le reste à charge pour l'acheteur est important quant au dédommagement offert car le site n'offre pas le paiement des frais de retour.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102923903 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox