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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The shirt that I received (for a wedding) was a different uglier colour and the material was cheap and thick (see attached product that I received) - nothing like the photo and description of the advert (see attached pic). Even the company's returns policy is fake. On requesting a return I was offered 30% of the 30 euros that I have wasted on this inferior product. After many weeks I am still fighting for a full 100% refund. I had to buy a shirt from another company for the wedding as I cannot trust this company. LightinTheBox is a total rip off and a nightmare to deal with. Avoid like the plague!
Ils sont vraiment fiables, comparativement à bien d'autres compagnies qui vendent sur internet. Ils sont sûr et on peut suivre à chaque jour si l'on veut l'envoie de notre colis. Je vous recommande fortement à tous de faire affaire avec cette compagnie.
La seule chose que je déplore c'est que j'aimerais vraiment recevoir leur courriel comme celui-ci d'ailleurs en français car je suis obligé d'utiliser un traducteur pour suivre ce qu'il m'envoie! Et il n'existe pas de numéro de téléphone pour les rejoindre, cela c'est bien dommage!
They are really reliable, compared to many other companies that sell on the Internet. They are safe and we can track every day if we want our package to be sent. I strongly recommend that you all do business with this company.
The only thing I regret is that I would really like to receive their email like this one in French because I have to use a translator to follow what they send me! And there is no telephone number to reach them, this via the Internet, which is a shame!
Had a hard time finding how to exchange a women's top I ordered for the 4th of July.
The dress arrived before scheduled time. Beautiful dress made with good quality fabric. I'm so pleased with this purchase. I'm 5.6 weight 124 lbs. Usually wear a size 4 but ordered a size 6. So glad I did. The bodice doesn't stretch, the skirt does. İ recommend this dress and shipper
The products are absolutely 💯 great quality. Love the color, style and most than everything costumer service experience was great, although the swim trunk is much shorter than expected.
Sajnos teljesen eltér a ruha alakja, anyaga a megadott leírás és a képek alapján. Szeretném, ha a közeljövőben olyan képeket raknának fel, és leírást az áruról, ami a valóságnak megfelel!
Köszönöm
Unfortunately, the shape of the dress is completely different, based on the description and the pictures. In the near future, I would like to see pictures and a description of the goods that correspond to reality!
Thank you
Tisztelt Ügyfelünk,
Ő Megha, a Lightinthebox ügyfélszolgálatának felügyelője.
Nagyon sajnálom az okozott kellemetlenséget. Most gyorsan személyre szabott segítséget kap.
Létrehoztam a 102970968 számú jegyet az Ön problémájára. A jegyüzenetet a LITB fiókkal kapcsolatos e-mail címére küldjük. Kérjük, tekintse át, várjuk válaszát.
Örülök, hogy segíthetek!
Tisztelettel,
Megha
Ügyfélszolgálat Lightinthebox
A kért termékek lettek kiszállítva, minden rendben volt.
Paid for a pair of Cargo Shorts on May 30th. They said it was delivered on June 28th. Problem is, I never got it as it was delivered to the wrong address. PayPal refuses to refund my money. Stay away from LightInTheBox and PayPal.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102964774 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
👍👍👍👍 Очень довольна.
Я заказывала платье, и очень довольна. Оно очень красивое и пришло вовремя.
Abbastanza soddisfatto dei prodotti. Meno soddisfatto del costo della spedizione
The first thing I bought from LITB was way too small although it looks great on my wife! Wether that was my mistake or theirs I don't know. Since then I have bought some really cool stuff and delivery has been no problem. If you are looking for cool clothing at a realistic price this is the place for you.
Jorganise une compétition de Golf "La GOLFARMORICAINE" en fin avril... 640 joueurs... 800 personnes à la soirée de gala.
Jaurai bien offert à chaque participant un polo pour la GolFArmoricaine 2025... notre 24ème édition...
Avez vous un tarif pour la commande de 570 polos?
Celui ci se marierait pour le mieux avec notre GolFArmoricaine
VOICI LES DIFFERENTES TAILLES QU'IL ME FAUDRAIT
Totaux: S 37 M 115 L 182 XL 184 XXL 43 XXXL 9 = 570 polos
Est-ce Possible? Et à quel prix?
MERCI DE VOTRE REPONSE
DR LENORAIS
Ich habe eine Sendung mit einer Leinenhose und eine zweite Sendung mit zwei Leinenhosen, einem Oberhemd und einem Polo-Shirt bestellt und gekauft. Die angegebene Größe stimmt bei allen Kleidungsstücken mit der tatsächlichen Größe überein. Das Material der Leinenhosen ist okay und sie lassen sich gut tragen. Das Hemd und das Poloshirt haben ein eigenartiges Material, das sich nicht gut anfühlt. Der Kragen am Poloshirt ist so dermaßen ausladend und groß, dass ich das Shirt nicht tragen werde, da es vollkommen unmodisch wirkt. Ansonsten bin ich mit der Lieferzeit und der Abwicklung zufrieden.
Producto excelente, mejor de lo que esperaba! La calidad de la camisa es muy buena, al igual que la gráfica!
Dresses were exactly as described. Timing if shipment was also perfect.
From the purchase to delivery l see all the process, it took 30 days but definitely worth it.
Everything worked good and I got a nice dress which I received in exchange for another dress I ordered but the color did not match. It went very quickly so I was very pleased and happy.
Excellent service from start to finish very good quality clothing and delivered on time
Tout s'est très bien passé. Malgré le $#*! de livraison annoncé. Celui-ci a été compensé par une réduction sur l'article commandé. Très honnête et correct. Bonne communication.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 102973539 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox