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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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I ordered a dress for my son's wedding according to their size chart and my measurements and didn't like the way it fit. I requested a return and refund, I was told I would have to pay the shipping cost, I agree to this grudgingly. Then I was told that I could not return the dress because it was a custom order, which it was not, I just ordered a size. Do NOT order from this company. I also got hit with an 86.00 customs charge on top of the 260.00 that I paid for a dress advertised as 208.00. Very bad business
Very satisfied with the wrist bands for Fitbit. Good value for money. Arrived in time. Recommended.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26372722, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
El ingresar a la pagina es una buena experiencia, pues encuentra una gran variedad en ropa con modelos diferente, exclusivos, por lo que me animé a comprar, y aunque se tardo un poco el envío ( 20 días) quede satisfecha con mi compra
Gracias
De doorlooptijd van de ontvangen kleren, was in het echt zelfs sneller dan verwacht. En de spullen waren ook kwalitatief goed. Ik ben zeer tevreden en zal vaker bij L. I. t. B shoppen.
Uno de los vestidos es muy diferente del q se muestra en las fotografías de au catálogo. El encaje debía quedar sobrepuesto en la cintura y venía cosido hacia adentro. Se ve muy mal
Estimado cliente,
Este es Bloo, supervisor de servicio al cliente, Lightinthebox.
Para su problema, he creado el ticket n. º 26372970. ¿Podría iniciar sesión en su cuenta litb y responder cuando se sienta libre?
Sinceramente
Servicio al Cliente.
Jolis, simples, mais sympathiques. Taille un peu juste d'un demi-centimètre.
Tuve problemas pero me lo resolvieron bien, el vendedor me ayudó en todo momento
ME QUEDO PERFECTA LA PLAYERA, LOS EQUIPOS PARA RELOJ YA VEREMOS QUE TAL FUNCIONAN.
Spedizione puntuale e precisa. Senza ritardi. Pacco intatto e prodotti ben confezionati e integri
Ooo! Dio! Mi sono usciti capelli bianchi fino ho risolto il problema!
Gentile Cliente,
Sono Bloo, supervisore del servizio clienti, Lightinthebox.
Per il tuo problema ho creato il ticket n. 26373087, per favore accedi al tuo account litb e rispondi quando ti senti libero?
Cordiali saluti
Assistenza clienti.
Zal heel waarschijnlijk nog zaken bestellen. Verder heb ik niets aan toe te voegen.
Als Sommerkleid könnte der Stoff etwas luftiger sein. Der Halsausschnitt ist auf dem Foto etwas tiefer, für den Sommer wäre es schöner. Sonst super Schnitt.
My wife just love the dress and now she wants to buy more! Good products, great design and quite fast delivery to Spain
Los zapatos que compre son muy bonitos...
Tardo 2 semanas después de la promesa original. Sería mejor ajustar la promesa de entrega
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26381579, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.