On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Out of two packages i got only one packet. I ordered in the month of March and about to receive in May but now it's June not received. No doubt products are good but only when we receive.
Don't order from them unless you read and study the size guide- I ordered 5 things and 3 didn't fit and returns are a huge ordeal and they try everything possible to get you to keep it and get no money back. I returned 3 things to China and had to pay postage and am still not sure if I'll get any money back. The return instructions are ridiculous. I'll stick to Wish (great return policy) and Shien (also great with returns). It's basically all the same stuff and quality - trust me, order from them.
Purchased a jacket size large... but large where I'm not sure. Website return procedure is horrible. Everywhere you should be able to "click" does not respond. You need a form to make a return yet it's impossible to find/print the form. Customer service is non existent. No way to email or chat.
Dear customer,
This is Bloo, supervisor of customer service.
Thank you for shopping with us.
Would you mind provide me your order number? I will help you.
Sincerely
Bloo
Customer service.
Very disappointed. Clothes for small women and very bad customer service. Difficulty to use credit card but no help from customer services. Everything made difficult to be able to get refund on website not clear
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26199415, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Items arrived today after 3 weeks, very disappointed with the quality, paper thin, wrong size and looks like it was made by a three year old.
I'll be chasing a refund through PayPal
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Zamawiane artykuły są super. Martwi mnie jedynie czas oczekiwania na paczkę. Jest zbyt długi. Dziękuję.
I have been invited to a wedding and well. Yes: I had a dress, but not very party-like. So I ordered 2 capes (white and black) and they changed my dress to, what I needed.
Banane très grande et pratique. On peut y mettre plein de choses
Tiene modelos bonitos,,, pero las tallas a veces
No coincide mucho... pero bastante bien
Lejania... por lojica vienen de muy lejos... y tarda... un saludo
Carmela de Ortiz
Epain
Cover originali di ottima qualità. Sito professionale, con assistenza sempre al tuo servizio.
Det er meget Nemt og hurtigt, og tøjet passer perfekt.!
I found this site after looking for ages online for dresses that fit my criteria long free flowing and stylish. I found lots on this site so ordered two to see what they were like. They arrived here in Portugal just over 2 weeks later. I tried the first one and it fit perfect and the fabric is lovely too so I tried the second and that was just as nice too so I was very pleased. I wore one at a family get together and now three of my relatives have ordered too. They really are gorgeous dresses cannot fault them.
Les photos sont vraiment plus belles que la réalité et la robe bleu marine et blanche n est pas du tout comme sur la photo! Elle n'est pas cintrée et tombe comme un peignoir! Et le tissu est brillant et pas mat et qd on retrousse les manches c est blanc à l intérieur alors que marine sur la photo et la taille est complètement out. Je fais 42 en France et j'ai pris S et on dirait du 52 ou XXL et pour renvoyer l article c'est tellement mal expliqué et compliqué sans doute exprès que je vais la donner aux sans abri! Pour l autre robe c'est correct. Mais plus jamais je ne commanderai chez vous ça c'est certain!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26199392, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Gli abiti sono bellissimi. Sono uguali alle foto. Consiglierei di utilizzare anche un misto cotone.
Quand un article ne va pas, trop grand ou trop petit, on ne peut pas le renvoyer. J'ai déjà renvoyé des articles en Chine, aucune nouvelle, ni réponse. C'est la seule chose que je reproche et je vais acheter en France où on peut renvoyer sans problème.
Site clair, commande facile et produits correspondant à mes attentes.
Mea gustado mucho, el vestido precioso. Todo muy bien y perfecto.
Les descriptifs des produits sont insuffisants et les photos ne sont pas toujours conformes.
Toutefois, le rapport qualité prix semble au rendez-vous
Nothing is returnable- be careful. If you attempt to return the item, they will stonewall you until you give up.
Dear customer,
This is Bloo, supervisor of customer service. I noticed that you want to return the parcel,
Would you mind advsie me your order number? I will help you on this matter.
Sincerely
Bloo
Customer service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://www.lightinthebox.com/download/424f16f2-1f9c-43bb-a0a4-f02f505649f1
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service