LightInTheBoxReviews 13,786

Between the poor or cheaply Made clothing the price of both the product and shipping cost and the length of time it takes to be delivered, it'd be better to go to a local department store and pay the higher prices for better quality and easier return processes

It's been a month. Never received my order never received a refund! This is a scam! Do NOT ORDER! Never received my order, couldn't speak with a customer service representative.

I ordered shoes based on the sizing chart provided on the site. They came and were at least 2 sizes too big. I got right on their site to ask for a refund per their refund policy. They would ask for more information each time I submitted the additional information they requested, including having me send pictures of the shoes, the shoe on the foot, a measuring tape next to the shoe. Each time I sent what they asked for, and each time they came up with something new to ask me to send. After several months, I gave up and never received a refund and am stuck with oversized shoes I will need to donate somewhere. I will NEVER DO BUSINESS with this company again! They do not stand by their refund policy.

Awful, Order processing took forever, shipping took even longer.
Sizes are tiny and not accurately represented by the sizing guide.
Returns process is then so convoluted that they are clearly just trying to make it too hard to send anything back. Would not recommend this or any other products on the site

I ordered 3 dresses for weddings. The first one came and it was velvet (this was for a June wedding) it did not specify the fabric in the description. The 2nd dress fit perfectly in the waist but was 6" from zippering on top and I went up a size (I do not have a large chest). The 3rd dress still did not arrive and I placed the order over a month ago. When I went to return the items the shipping cost more than the dress itself, otherwise they offered a 20% discount. Needless to say I'm out a lot of money

I've got an iPhone13case, the camera plastic was scratched, they never gave my money back I attach the conversation down how they scamed me by offering every time instead of money back, an sale of 15, 25, 50%on the next purchase.and they was answering once in 10 days so I don't fit in the regulations of returning the item, they wrote me on last message that the money return might take 20-30 days, on which I've answered I'm fine with that and never got an response after
it feels so bad when someone fools you on your money. Bad experience

First and foremost finding out this company is in China. Second paying the expedited shipping charge only expedites more money out of your wallet. Does not expedite receipt of your order. Which stands to reason since order originates in China, and ships from there. Still waiting on my what is my first and will be my last order. Although it appears you're getting a good deal and there's a wide variety. Do yourself a big favor and resist the temptation to purchase anything from this site. And if you go to Amazon, be careful they are lurking there to take your money.

Great experience with the support. After the wrongsending of a product they were very helpful

I bought a dress. It did not fit and they said I would have to return to China (even though it's US shipping). The cost of shipping is more than the dress! Your only other option is to get rewards for 25% of the item. The products are subpar in quality and so not for properly in size so you are wasting your money. DO NOT BUY!