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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Fue mi primer compra en LightInTheBox y quedo satisfecho ya que si es el producto que encargue, talla, color y la entrega fue realizada en el tiempo mencionado, estoy contento con el producto y la entrega si fue en dentro de la fecha indicada sin ningún problema
Too long deliverytime. Half of order not the promissed 2 weeks, but 3 wks. 2 dresses still on the way/ mail promisses 8 of july! Order of 24 th of may.
Colours nice, quality as the price is, 1 season. Measures not EU like. Hope rest will be okay, returning no option. Delivery price of coat/blazer 18€ nonono. I 'll wait now.
I have ordered 3 dresses, the delivery was a little long but nothing compared to the disappointment when I started to look at the dresses.
All of them were made of very poor quality fabric, one had a broken zip, another one which was supposed to have a long tulle skirt had the inner skirt so short that it didn't even cover my underwear.
The colours of one of the dresses weren't even shown on the website.
I have contacted the customer service to return the items, and they are making things so difficult requesting pictures and descriptions and all the kinds of questions that make me feel ashamed because they are assuming that my body size is not correct asking me to check my dimensions and send them to them in pictures!
This has never happened to me before on any other website I have used.
We should be free to buy a dress, try it and if it doesn't fit, just be able to return without all this harassment.
They do not have a return policy, so if you decide to return the items you purchase, the option you have is to have a voucher of the 80% of the value of a 70% refund.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
Great experience for me first time. Exact size chart and good material as discribed. Sure i will fo it again.
Nice dresses, very good service and help from he customer service
Andrei a suivi mon affaire jusqu'au bout et vraiment j'ai apprécié le professionnalisme
Ich musste meinen Artikel behalten obwohl er nicht passt.
Sehr geehrter Kunde,
Das ist Bloo, Leiter des Kundendienstes von Lightinthebox.
Für Ihr Problem habe ich Ticket Nr. 26247602 erstellt. Würden Sie sich bitte in Ihr litb-Konto einloggen und antworten, wenn Sie Lust dazu haben?
Aufrichtig
Kundendienst.
Après plusieurs commandes, toutes sont arrivées dans les délais, produits de bonne qualité, couleurs identique au descriptif ainsi que pour les tailles. Vraiment je recommande.
Ik had een artikel dat aan de mouwen te spannend is en dus retour wou zenden.
Spijtig krijg je je geld niet terug en mag je het niet retour zenden.
He reclamado y no hacen mas que dar vueltas para no reebolsar el dinero
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26247544, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.
Tried for months to get a reply for a defective light they sold me. I'm out over $300 because there is no customer service replies, or phone and VISA will not help you fight this company.
Dear customer
This is Bloo, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that our products are quality-checked before shipment，therefore, we are fully responsible for the items which are in confirmed quality issue.
In order to protect your info and solve your problem. Would you please provide your e-mail address and order number so I could offer proper solution for you?
Waiting for your kind response.
Sincerely
Customer Service
I advise you to NEVER, NEVER, NEVER order anything from
Lightinthebox.com
The items depicted are not what you get.
It is ALL garbage!
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
After some confusion over compatible cases for my phone, Customer Service did resolve the issue and made me a happy customer again. I'm pleased to be able to update my review and give positive feedback. Thank you LightInTheBox for going the extra mile.
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
Ridiculous thin cotton,
Bad shape
If you want a trash cloth to wipe oil off your garage floor then this is for you.
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
Orecchini ok, molto carini. Un paio di orecchini più piccoli rispetto alle foto. Abito non al pari delle aspettative, con difetto cucitura dietro la schiena. Tessuto sottilissimo
Graphics is very fuzzy looks like was a photo copy of the shirt the shirt is really thin polyester and feels cheep
Dear customer
This is Bloo, supervisor of customer service. I noticed that you are not satisfied because you need to return the item because it does not meet your expectation.
Would you please provide me your order number and email? I will help you.
Sincerely
Customer Service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26247736, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.