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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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The shipping was chaos but the corset is pretty good
Schnell geliefert, gute Qualität der Ware! Es macht mir immer Spaß, da zu stöbern, es gibt immer etwas besonderes, das ich brauche!
Sono soddisfatta di aver ricevuto nei tempi previsti l'ordine effettuato. I capi acquistati sono proprio come nella figura dell'ordine, taglia perfetta.
Perfect as described! And fits like a glove. Also the theme is pretty awesome. We love it
Not happy with what I received and when I contacted customers service they told me there is no possibility to return. I'll never shop here again.
This is a great company! I ordered my wedding dress with Them and I was really surprised! So good!
Ich hatte zuerst bedenken ob bei diesen Preisen die Qualität nicht so gut ist, dem war aber nicht so. Es ist wie auf dem Bild und ich bin happy. Jedes Kleidungsstück passte, nur würde ich bei gewissen eine Nummer größer nehmen
Received product in perfect condition. Works as described. I
Costume di ottima qualità, buona vestibilità.
La misura è corrispondente.
Buona esperienza con la consegna da parte del corriere che mi ha chiamato per cellulare prima di venire a casa.
Ich war überrascht, dass alle Bestellungen größenmäßig passten und farblich identisch mit den Originalbildern waren. Von den Dutzend Sachen müsste ich keine einzige zurück schicken. Alle Sachen waren billiger, als in lokalen Kleidungsgeschäften. Danke!
Dritta molto affidabile e competente ricevuto ordine in tempo e nei tempi programmati consigliabilissima ho fatto un'altra ordine saluti Baldrighi
Delivery was on time. Material is nice and the dresses look very pretty on my girlfriend. Thanks!
Bonjour.
J'ai reçu le 1er juillet des sandales de taille 46 alors que j'avais commandé des taille 44. Mais pas moyen de trouver sur votre site la façon de faire pour échanger.
Je l'ai signalé par mail le 02/07 mais aucune réponse!
Cher client,
Voici Bloo, superviseur du service client, Lightinthebox.
Pour votre problème, j'ai créé le ticket n° 26421549. Pourriez-vous, s'il vous plaît, vous connecter à votre compte litb et répondre lorsque vous vous sentez libre?
Vous pouvez également retrouver le message dans votre mail#ro*******[email protected]
Sincèrement
Service Clients.
Ok, so i waited before i left this review; to give them a chance. And they are failing miserably... so i ordered some clothes and when i received them the material was of the cheapest and looked nothing like their pictures! So i wanted a refund and was willing to pay for the return because i spent too much money on their site without knowing if their clothing was good. So from a purchase of, lets say, $100, they only offered me $12.50! I told them 'not in this universe will i accept that'. Then they offered me 50 %. I accepted that but haven't received my refund and now they DoNT respond to my inquiries; whereas before they were responding DAiLy... ALSO; and very IMPORTANT; if you chose their option for their credit; get THIS: your credit can ONLY be applied if you order TWICE THE AMOUNT of the credit! What is wrong with this ppl? A credit is bc you needed to return; you should be able to use your credit without having to spend MORE MONEY! I hope this site gets shut down bc of that, if nothing else; YOU'VE been WARNED!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26413081, Would you please login you litb account and reply when you feel free?
You can also find the message in your email# t*****[email protected]
Sincerely
Customer Service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26432469, Would you please login you litb account and reply when you feel free?
You can also find the message in your email# d***a@wo*****ds. Dk
Sincerely
Customer Service.