LightInTheBoxReviews 13,787

The company appears to be very deceptive in its sizes and prices. The materials for plus-size customers do not breathe. So the lower price reflects the cheaper material. And the size is not a US plus size. When you speak to the chat person, they tell you one thing, and then customer service will say something else. I will not try them again. They have excellent designers, but the material and the sizes are not for Plus size customers.

Order Date:
2022-06-23 Order Number: ************** Order Total: US $237.09

I ordered a green velvet dress as a potential bridesmaid dress. It looked like a bathrobe on. When I went to return, they didn't want to because "it wasn't their fault". The color wasn't as rich, the material was cheap, and it took 2 weeks to arrive. I had no idea I was ordering from China or I would have shopped elsewhere. Don't make my mistake.

I placed an order, but then read some reviews about their return policies and shipping times. I am mediately cancel the order. There's no customer support so every message sent to them took a day or so for them to respond. After 24 hours they only refer find between 20 and 50% of your money. I was nervous about it and filed a complaint with PayPal right away. Light in the box also re-populated my shopping cart with the same items with a 20% discount citing they would refund 20% of the money but still send me the items? Had I not caught this and filed a complaint with PayPal I surely would've lost my money. I'm glad I read the reviews. All the negative reviews that I've read seem completely accurate for this company's business practices. I deleted the app immediately lesson learned.

I would not recommend buying good from this company. I purchased 2 tops which I didn't realise came from china. They did not fit properly so I wanted to return them. I was told I would have to return them to the Asian Warehouse and pay the cost myself. I was informed not to return them to the address given to Royal Mail on the packaging
I was not offered a full refund but to keep the top for a partial refund. I accepted the partial refund as it was cheaper than returning the goods. They said the money would be paid back to the store account but I insisted I wanted the money in my bank I did point out it was against our Trading Standards.
The only positive was the person I was in contact with was very helpful

I bought stuff... mens shirts and shorts... they MIGHT fit an 8 year old boy. To get a $41 refund I have to pay shipping... TO CHINA! STAY AWAY... SAVE YOUR MONEY. DO NOT BUY FROM THEM. I took a photo of my 3X shirt beside theirs.

First of all, you need to fill out a customs form which is impossible with this company. They didn't give me any return instructions, and sent me two more dresses of the same that I ordered. They were only going to offer me a discount on a different dress. I highly recommend shopping in the states, and saving your money for a more reputable company. Hopefully I can sell these dresses online, because I was hung out to dry.

I bought 3 dresses from this merchant, from their website under the impression that they were 100% COTTON dresses. The total amount plus shipping was $72, a complete waste of money in the end. It took about a month before I received my order and when it came, I was beyond shocked. NONE of the dresses that I had bought were made with an ounce of cotton, instead, the labels all said that they were 100% polyester. The worst part of this experience is that I am unable to return these pieces. The merchant requires that you get APPROVAL from them to return the dresses and they do not provide a return label, instead asking for you to use the "cheapest method" to ship the products back to their ASIA warehouse. Shipping the products back to them would cost me between $10-40. This is atrocious. Even AFTER returning the product to them, refunds, according to their customer service, will only be issued if they deem it worthy of a refund. This merchant is a scammer. STAY AWAY.

Don't, JUST DON'T do business with these creeps. They send the wrong item {inferior} from what you order ON PURPOSE and then try over and Over and OVER to get you to take the bait and switch until you cave. I didn't so they sent me the same crappy thing again.

As much as I loved the dress on your photo while shopping when I received it the color of the lace and the dress didn't match. It was a combination of a lovely purple - grape purple which was attractive to me - and the rest of the dress was a funny dark cherry red. Really disappointed. I wanted to return the dress but the procedure is so complicated... Sent photos but it wasn't enough so more were requested... neon light, daylight... really? I need this dress for the wedding ceremony of my only son and have been bitterly disappointed with what is going on with the dress.
Too bad.

Bought a demin sundress. What I received is nothing close to denim. They make it a hassle to return.