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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Livraison un peu longue mais satisfaite du produit
Ich bin ganz überrascht über die durchgehend gute Qualität der Ware! Werde auch demnächst wieder bestellen! Das Sortiment ist riesig und die Auswahl ebenfalls! Man findet einfach alles was man sucht! Schade, daß die Versandkosten so hoch sind, ich würde sonst öfter bestellen!
Very Good. I received my order before The according time. The goods arrived in good conditions. I am very satisfied
It's good only took time
Will be great if the order doesn't take time
Durchsichtiger Stoff. Blusenllänge und nicht wie bei der Bestellung. Mein Tochter und ich sind sehr enttäuscht. Leider.
Manche Kleidungsstücke waren schlecht verarbeitet. Nähte gehen auf od waren offen. Knöpfe gehen echt schwer auf und zu. Die ein od andere Leggin und Weste finde ich sehr schön u tragen sich auch toll.
Lieferung war sehr schlecht, Lieferant hat es einfach unten abgestellt u ist gegangen, keine Benachrichtigung, nichts. Weiß nicht ob ich nochmal bestelle, denke eher nicht.
El pedido llego en el tiempo establecido, reporte problemas en uno de los productos, estoy en espera de la solución.
Schnelle Lieferung mach was es soll super Verkäufer immer wieder gerne
The dress I received was too much more large than the table of sizes said- the color does not match the picture and the quality had nothing to do with the picture.
Ich bin begeistert von den zierlichen wunderschönen Ohrringen. Sie sind aussergewöhnlich und ein Hingucker
Bag exactly like in picture. Very happy with and with the service. My son loves it! Quality is ss good as price
Espero la llegada de la mercancía adquirida, en los próximos días.
A termék 3 hét alatt megérkezett!
Olyan mint a fotón, minden rendben!
Article not exactly like the photo but still nice. Delivery within 4 days.
È la prima volta che acquisto su questo sito, e devo dire che tutti i prodotti che ho svelto sono meravigliosi, ed esattamente come si vedono nelle foto. I tessuti dei prodotti che ho acquistato sono stupendi, morbidi, comodi, facili da lavare ed velocissimi anche da stirare. Stupendi anche i colori. Taglie perfette! Sono davvero felice di aver acquistato da questo sito! Ho già provveduto a fare un altro ordine di altri prodotti. Pienamente soddisfatta. 5 stelle meritate! Ho consigliato questo sito anche a mia mamma!
Magnifique robe, conforme à la description et à la photo. Guide des tailles fiable. Je recommande!
Kan ikke bytte nogle produkter for kompliceret hvordan vedhæfter man et billede af for lille et nr.
Kære kunde,
Dette er Bloo, supervisor for kundeservice, Lightinthebox.
Til dit problem har jeg oprettet billetnummer 26479066. Vil du venligst logge på din litb-konto og svare, når du føler dig fri?
Med venlig hilsen
Kunde service.
Super ok. Le taglie sono giuste. Il vestito si adatta molto bene. Il leggings molto bello.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26480529, Would you please login you litb account and reply when you feel free?
Sincerely
Customer Service.