LightInTheBoxReviews 13,788

I ordered ( after consulting the web site size guide) a size larger than my usual size. The item they sent me was so small I can't even get it over my head/ shoulders. Never mind the crappy crunchy-feeling fabric. Customer service did reply promptly but their only solution was that I must send it to China ( even tho shipped to me from Chatham) and I'm must pay for tracking. That will cost as much as the item did! Oh- or I can keep the crappy tunic and get 25% off my next purchase. Ha! There will never be a next purchase.
Live and learn.

When I received my order, there was not an invoice in the package. There was also no mention of the return policy anywhere on my online receipt. The items I ordered did not fit. I notified LightInTheBox 11 days after I received them and was told that I could not exchange the clothing or get a refund. The reason I was given was that the return policy was within 7 days! I have never done business with a company that has such a narrow time period for returning/exchanging items. BEWARE - don't wait too long to return/exchange any items. I will never shop there again!

Lighrinthebix scamme out of $63.03 I order some sandal on July 12 2022 they haven't even sent my shoes as of yet and today is July 21 2022 they close my account I been emailing them like 17 times no reply back this is the worst scamming company ever dont order nothing from them cause u will be just like scammed out your money I filed a police report and a dispute with my bank so I can get my money back from lightinthebox I found out this company is owned by Chinese ppl and they usually the ones that scam u out your money this company need 2 be $#*! down am also reporting them 2 bbb fic they gotta be stop stealing ppl money lightinthebox are scammers beware Chinese ppl always scam u and this is a Chinese company my bank doing a investigation they not gonna get away with this am tired of these scamming companies like lightinthebox taking our money scammers

I ordered a potential mother of the bride outfit in a standard size. When it arrived it was not the colour I expected and it was poorly made. When I requested a refund I was told this was not possible as it was a "made to order" item. I deliberately did not order the item as made to measure, this is an option, as I thought it may be difficult to return. Never did I think a standard size order would be unreturnable. I am now left with an expensive outfit that I will never wear so I advise anyone to not touch this company.

The size was way larger than a size 8 as advertised, and the quality of the material is really, really cheap. On trying to make a return they insist on a return to china at customer expense (must be tracked) and also do not refund the full fee. So of my £57.25 purchase they only offer a refund of £50.25, and the cost of return is £12.50, so in effect £37.75 is my actual refund amount. They also tried to say I only have 7 days rather than the statutory 14 days stipulated by UK law, and it took 3 emails over 4 days just to get a return address. This is a thoroughly disreputable company, avoid at all costs.

I bought a XXL Golf Shirt which was received, however the Golf shirt was a small with a XXL tag size. This is vey disappointing and I have lost my confidence in dealing with them.

I have attached an image below comparing my XXL Lemon T shirt with the new Golf Shirt, NOTE THE DIFERENCEIN SIZING!

I am a sad customer...

Light in the box reimbursed me and asked me to keep the item therefore I no longer have an issue with them.

Thank you.

DO NOT ORDER from Light In The Box, it's a scam! I ordered a gown for my wedding, 40 days later no gown arrived, company does not have a phone # to call, I've sent numerous emails requesting a refund since they have my money & I have no dress but they don't/won't respond. These people are a scam, DO NOT ORDER from them!

NEVER BUY FROM CHINA! This is the 4th company and the 4th bad experience. You can also get 30% credit on another item and get the same run around.

I have purchsed 4shirts my package ID-*******,
Find the below issues,
1) Size is not same size,
2) Quality is very poor,
3)two shirts they sent same color,
Kindly refund my cloths i dont want these cloths, I am not at all satisfied these cloths,
Kindly help me I need your help. After waiting for more than two weeks this is service i received.

I returned a dress that was too small. It's been several months and they are just now telling me it was not returnable. I was NEVER told this up front, nor was the return policy listed anywhere until about the fifth communication between me and the company. Now I'm out $ approximately $100 for the dress, $25 for original shipping and $40 for return shipping! I HATE LightInTheBox!