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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Czechia
1 review
0 helpful votes
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Dcer byla nadšená, velmi hezky provedené, velký prostor. Na obrázky vypadale menší.

Date of experience: July 25, 2022
Sweden
1 review
0 helpful votes
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Wall stickers
July 27, 2022

They came in a good package that was well done and I direkt have to wait long. Thumbs up! I will order more things sone

Date of experience: July 25, 2022
Austria
1 review
0 helpful votes
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Bin mit meinen bestellungen sehr zufrieden. Habe meine bestellung immer pünktlich erhalten, und bin auch mit der qualität zufrieden!

Date of experience: July 25, 2022
AE
1 review
0 helpful votes
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I reserved my order but big size
July 26, 2022

لقد قمت بالاستلام الطلبيه جيدة ولكن المقاسات كبيرة كثير

Date of experience: July 25, 2022
Belgium
1 review
0 helpful votes
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Larg order
July 26, 2022

In general my order was fine. One shirt had 3XL but fitted my daughter of 20years and therefore was way too small for my husband although other 3xl´s were big enough. 1 shirt was like someone just took a pair of sissors and cut out some holes for neck and body... really poor quality and bad design.
But all the other items were fine, perhaps a bit small gor a 3XL but quality was considering the price, very OK! Delivery time was fine, although no track and tracé. I will orde more for sure.

Date of experience: July 25, 2022
Mexico
1 review
0 helpful votes
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Buen tiempo
July 26, 2022

Dentro del margen, limpio e integro, suficientemente bien empaquetado, con cello al vacío y en buenas condiciones, el empaque hermético era el adecuado para cuidar la tela.

Date of experience: July 25, 2022
Mississippi
1 review
0 helpful votes
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I ordered some things from this company, and being nothing remotely close to a seamstress, I could have done 1000 times better! They put pictures up on their site and, from what I received, have someone here in the states at ******* 149th Ave in Springfield Gardens, NY ******* shipping it! It was so far beyond junk sewn and thrown together it was ridiculous! When I wanted to return it, they tried to offer me discounts to keep it because, "it would be between $10 and $40 to return it to CHINA! They mandate you return that junk to China to beat you out of your money! It would have cost me $78 to send items I paid $100 for back! So, they won and THAT'S THE SCAM! Nothing on their site is original and someone in the states is throwing it together and shipping it from that address! DO NOT waste your money because they've got you once you pay! Buyer BEWARE! Anyone, unable to thread a needle, will do far better than they did! Stay far away from these overseas/in state CRIMINALS! Poor stitching, uneven pant legs... HORRIBLE! Pure garbage is what I received and got stuck with!

+2
Date of experience: July 25, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26536444, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# m********[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

Georgia
3 reviews
1 helpful vote
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THROW YOUR MONEY IN THE TRASH
July 26, 2022

I ordered a yoga set -The pants are TOO SMALL & the top is TOO BIG! POOR SIZING and this coming from someone who ALWAYS gets sizing correct. The fabric does not breathe. These people WILL NOT GIVE ME A REFUND!

I finally got an email from customer service and they agreed to a refund for which i am thankful

Date of experience: July 25, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26536505, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# an*********[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

Ohio
1 review
0 helpful votes
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Cheaply Made!
July 26, 2022

The dress I received is see through and inappropriate. Also, the seam line is crooked. I'm so upset!

Date of experience: July 25, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26536562, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# e*******[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

New York
2 reviews
7 helpful votes
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Very low quality products
July 26, 2022

I have to question all reviews that give these guys any kind of good rating. Shipping is slow. The products do not look anything like they did on their site. They are pixelated poor quality prints on low quality shirts that don't fit right. Save your money and find something somewhere else.

Date of experience: July 25, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26536602, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# m*****[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

Illinois
1 review
1 helpful vote
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Beware!
July 26, 2022

Please do not waste your money. I ordered a dress thinking it would fit but it did not fit so well. It really was too tight. When I tried to get a refund they offered me 3 options without refunding me for my purchase. They wouldn't even give me a return label to send back to the manufacturer. Please beware of their sell tactics.

Date of experience: July 25, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26536657, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# t******[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

California
11 reviews
6 helpful votes
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Junk Merchandise and worse customer service.
July 25, 2022

I ordered what looked like quality product, larger than I would normally (XL), to ensure it would fit. Unfortunately, not only was it sized more as a medium -- wouldn't even go over my chest, but the fabric is thin and see-through -- not appropriate for the office. Two of the blouses came so wrinkled that I don't think the lines will ever come out. When I tried to return the stuff the next day, it wouldn't let me select all the product at once -- it wasn't clear if the full order would go through so I was forced to do a form for each piece purchased (way too much hassle). Then I had to wait to get the return approved! Ridiculous. Then I received an email that I have to return the product to China at my own time and expense as they refuse to provide a return label. Why should I have to pay to return their junk or return it to China, when it was shipped from their warehouse in the US? Actually, why should I have to pay to return junk at all? Save your money this is a scam that sells cheap product and makes it a headache so people are discouraged from going to the trouble, which is probably how they stay in business. BEWARE!

Date of experience: July 25, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26536779, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# tu********[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

GB
1 review
0 helpful votes
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Their products are great, but as a size 12 UK, I bought a bikini size XL which was a 38 by lightinthebox size chart. I reckon the bikini would fit a size 8 or tight size 10. To return it has to be posted back to China at buyer's cost (expensive!) despite it being posted from a UK address. Shame really. Would not buy again because of this. Stuck with a tiny bikini!

Date of experience: July 25, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26537151, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# a***********[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

AE
1 review
0 helpful votes
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Bunch of SCAMMERS!
July 24, 2022

I asked for a reshipping of the correct item as I have received the wrong item from the very first time. I paid for the blazers and not some rubbish shirt! They said they will reshipped the correct item but when I received the delivery again, it's the exact same wrong item again! Such a bunch of scammers! Waste of money and time!

Date of experience: July 23, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26528046, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# r**********[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

GB
1 review
1 helpful vote
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Terrible quality
July 23, 2022

I ordered 2 tankini's which took about 3 weeks to arrive. They look nothing like the pictures on the website. Looks like they try to copy the swimwear with poor quality material. Shocking they get away with this. The fit was dreadful, it would not fit anyone. I'm asking for a full refund so hope to get my £41 back. The pictures show what I ordered beside what I received.

Date of experience: July 23, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26537537, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# ir*********[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

Ohio
1 review
0 helpful votes
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This says in the title lightinthebox US.
July 23, 2022

Lightinthebox this awful site The us size chart is useless I ordered 11 items sizes all over the place I gave all the info. They actually deleted all of my pictures from my phone. Except 3 they missed.

Date of experience: July 23, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26537716, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# a**********[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.

France
1 review
0 helpful votes
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Envoi rapide. Mais déçu de la coupe au niveau de l arrière de la robe

Date of experience: July 22, 2022
Belgium
1 review
0 helpful votes
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THIS IS FOR A WEDDING AND WE HOPE A DELIVERY BEFORE 29th July...
We pay an extra value for this express service
Until now, nothing negative to describe.
We are waiting and we hope!

Date of experience: July 22, 2022
Italy
1 review
0 helpful votes
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Bello
July 22, 2022

Completamente soddisfatta, articolo corrisponde alla descrizione buon rapporto qualità/prezzo

Date of experience: July 21, 2022
North Carolina
1 review
0 helpful votes
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BUYER BEWARE!
July 22, 2022

I purchased 2 dresses from Lightinthebox and was very disappointed in the quality. I failed to check their return policy BEFORE I purchased these items. It seems that I have to send the dresses back to China even though the dresses came from a New York address. The cost of sending the dresses back is about $16.00 to $40.00 not including tracking the package which would be another $50.00. The company offered me 40-50% discount on future orders if used within 3 months. Needless to say, I am stuck with 2 very cheaply made dresses BUT I have learned my lesson. NEVER buy anything unless you have a clear understanding of the return policy. Their return policy has short time window and makes it more costly to return the product than the product is worth!

Date of experience: July 21, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Bloo, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26537884, Would you please login you litb account and reply when you feel free?

You will also find the message in your email# i*********[email protected]

I‘m expecting your reply.

Sincerely
Customer Service.