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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Todo muy bien. Excepto uno de los bikinis que no era del color que lo pedí, era mucho más oscuro que en la foto. Y algo descontenta con la tardanza... pague 33 euros por un servicio express que ha tardado 15 días en llegar.
TUTTO OK il maglione che aspettavo e'arrivato come da voi previsto il giorno 05/02/2024. Grazie. E' già il secondo che compero mi piace molto grazie.
I love this sac... I'm very enjoyed... So I use it every day...
Quality items with fast delivery! Everything is exactly as it is in the photos
I'm satisfied for the colors and materials. The dress are as in photos.
En attente de changement pour problème de semelle qui ne convient pas!
Cher client,
Voici Bloo, superviseur du service client, Lightinthebox.
Pour votre problème, j'ai créé le ticket n° 26555652. Pourriez-vous, s'il vous plaît, vous connecter à votre compte litb et répondre lorsque vous vous sentez libre?
Vous trouverez également le message dans votre mail # is***********[email protected]
J'attends votre réponse.
Sincèrement
Service Clients.
Pas encore ma commande alors qu'elle est bien débité sur mon compte
Parfait expédition rapide objets conformes... site de confiance
The package arrived very quickly, i took one size plus but it was not necessary, the lace is synthetic not cotton like a thought.
Products are well sewn, nice colors and the fit corresponds exactly to the specification.
I am very pleased.
I ordered a little bag for my race bike, but unfortunately, it was a bit too small... although i measured it out correctly...
J'ai trouvé que le délais de livraison était correct. La robe est jolie, je n'aime pas la composition du tissu mais la coupe est bien.
Puuvillamekko valkoisin terein on käyttökelpoinen mutta toinen ei eli se on pettymys.
The products are perfect. Cause of the present situation in the world, you have to wait a bit, until receiving the package. Every thing nice.
The package arrived late in the evening, that's good because someone had to pick it up
Poor quality clothing and strange sizes, ordered 2 items both the same Poor quality product, shorts fitted okish but top was to small and barely cover my belly button. The 2nd item was like wearing a marque it was massive. Beware buying from this website now i struggling to get a refund and they want me to measure the clothing, take photos of me wearing the clothing before refunding me. Also the return postage is more expensive then the item itself but its now a case of princple and i want to return with refund.
DO NOT BUY FROM THIS WEBSITE. AVOID!
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26536386, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# m********[email protected]
I‘m expecting your reply.
Sincerely
Customer Service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gentile Cliente,
Sono Bloo, supervisore del servizio clienti, Lightinthebox.
Per il tuo problema ho creato il ticket n. 26556025, per favore accedi al tuo account litb e rispondi quando ti senti libero?
Troverai anche il messaggio nella tua email# an**********[email protected]
Aspetto una tua risposta.
Cordiali saluti
Assistenza clienti.