LightInTheBoxReviews 13,779

I needed a dress for a wedding and stumbled across what appeared to be a lovely dress on LightInTheBox. Before I sent to them my custom measurements to make the dress to my size, I carefully read over their return policy which states clearly a "7 Days No Reason Return". Their policy states: "Items under the following categories are non-returnable for customer's reason." and "Made-to-Order" is under that list. I figured that if the dress arrived and I didn't like it or changed my mind ("customer reason"), I would be unable to return the dress, but if the dress was not as in the picture then it would fall under this 7 days no-reason return. The dress arrived, and the quality was terrible. The custom-sized dress fit me so poorly and was improperly sewn at the hem and the sleeve hem, so was not wearable. I paid extra to have custom measurements, yet the fit and sewing quality are appalling. The bust was huge, does not look right, and unlike the photo on the website, there are plastic cups in the bust.

I sent LightInTheBox numerous photos and a clear description of how the dress did not look like the dress on their website and went back and forth with them for weeks. You can see from the added photo the quality of the dress they sent to me compared to the photo on the website.

In the end, they refused a refund. I paid them good money for an unsalvageable dress. I ended up having to purchase another dress for the wedding.

This is truly a terrible company in all respects.

Incredibly poor quality control, abhorrent customer service, and highly deceptive and dishonest business practices. There are so many companies out there to purchase clothing from. This is the first complaint I have ever written about any company and I purchase clothing online regularly, but I felt this experience was worthy of a public review so that you do not have to go through the horrible experience I had to go through. I would highly recommend if you see "LightInTheBox" to take your business elsewhere.

I ordered a sequence dress, and was sent a cheap thin material dress that had a print of sequence on it. When asked if I could return the item. I was getting the run around and only offered a percentage of my purchase back or a %55 off my next purchase and was told that it was in my best interest not to return the item in order to save me money.

The dress doesn't look anything like the dress that was advertised.

I highly recommend that you save your time and money and do not shop here.

Poor quality item nothing like picture. Trying to get refund is impossible the instructions got me nowhere. I won't be ordering again! Lesson learnt.

A.- The items ordered and received are exactly the ones we expected
B.- Throughout the period between order and delivery LightinTheBox took care so me as a client was fully informed on the details of the Shipment

I do not have pictures. The quality of the material is not even suitable to be worn in public. The material is very cheap quality. The dress does not look anything like the pictures. It is horrible. It is disgraceful that someone would try to sell these dresses. The dresses in the pictures are a complete misrepresentation of what is actually recieved.

Only feedback after 3 months is that shipment expired on 8/6/2022.
They received payment but no joy after 3 months.
Light in the box with no light at all.

I was very happy with quality & style of product bought but the sizing is on the small side. When I went to return / exchange for the next size up the shipping returns policy & costs were shocking: no free returns. Have to ship to their Asia warehouse at my cost £10-£40 taking 2-4 weeks! Where are my consumer rights! Will never buy again.

Sehr verlockende Bilder + Preise zum Kauf! Ware nur aus Kunstfasern und billiger Druck. Die Größentabellen stimmen nicht: angegebene Größe ist mind. 1Nr. Kleiner! Reklamation geht, Rückversand nach China muss man selbst tragen - ist teurer als die Bestellung! Meine bestellten Hemden behalte ich.
Woher kommen die guten Bewertungen? Käufer erhält ein Gutscheinangebot per mail, wenn er eine positive Bewertung hier abgibt! Hier ein Auszug: "After your review is published, please reply to this email to *******@lightinthebox.com with your order number and the link or screenshot of your review, we will send rewards within 48 hours. We do appreciate all the voices from all of our customers... The information contained in this e- mail (including any attachments) constitutes our business secret and should be kept strictly confidential. Any disclosure of these information will cause irreparable damages to the company. So please do not use or transmit the contents to any one else or any third parties... The information contained in this email (including any attachments) constitutes our business secret and should be kept strictly confidential. Any disclosure of these information will cause irreparable damages to the company. So please do not use or transmit the contents to any one else or any third parties." Das ist China... Wer trotzdem hier kaufen will, selbst schuld.