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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Tout est parfait! Très belle qualité et envoi rapide...
Nemt at bestille og hurtig levering, ok kvalitet og service
Haben das Brautkleid meiner Schwester bei Light in the Box bestellt mit Maßanfertigung.
Die Qualität und Verarbeitung, sowie das Material haben unsere Erwartungen bei weitem übertroffen. Würden jederzeit wieder bestellen.
Reçu rapidement et tout à fait conforme à la description Les infos concernant la taille étaient correctes et bien utiles
La robe est très jolie le seul problème c'est qu'elle taille un peu grand j'aurais dû prendre une taille en dessous je fais du M d'habitude
Wanted to return one of the items and get my money back but its all complicated. I won't purchase again.
Het was prima te volgen wanneer de bestelling binnen zou komen
En deze kwam best nog snel
All was great thank you for your production, waiting for new projects
Je suis très contente de mon achat sur votre site. Le sac est de très bonne qualité ainsi que les finitions.
Don't buy from this company unless your order is one hundred (100%) correct as they don't do exchanges or refunds. They will give you a credit up to 25% of what you paid thus ripping you off the other 75%. This is a major ripoff if you make a mistake or the product isn't what you want. They do give you an option to return for a full refund but you are responsible for the international shipping back to China that cost more than the item so they are easy to get your money back hence the ripoff company if your order is wrong in anyway.
Update as 8/5/2022 - This is from the company as I have posted this review on several sites. As you can see, they want me to remove the review in order to get my refund. I will not remove my review in order to get the refund. I find this appalling as they are wanting to look good when they do wrong.
Company response - "Dear Customer
Thank you for your reply.
Will you please help me to remove the review on trustpilot so i can apply for a direct refund with no return for you.
As i will list on the application that the csm had removed the review, we may apply for a direct refund with no return as a special offer to the csm.
Thank you for your help.
Sincerely
Pinni "
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26590736, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# j**********[email protected]
I‘m expecting your reply.
Sincerely
Customer Service.
I ordered clothes on the 29th of May. Today is 31 July, clothes have not arrived. They had promised quick delivery within 2weeks. Now they blame a non existent pandemic. Other Chinese online shops are delivering efficiently so bad excuse.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26590768, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# e********[email protected]
I‘m expecting your reply.
Sincerely
Customer Service.
Cheap rubbish, they will not refund you unless you return to China at your own cost, even though Item is shipped from from UK. Save your money do not use this company
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26590829, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# di***********[email protected]
I‘m expecting your reply.
Sincerely
Customer Service.
I ordered a mural which looked nothing like the pictures on the website. The resolution was terrible for the size and it was blue where it should have been grey. When I emailed them they tried to tell me it was a painting when it clearly was just a print and then tried to offer me 20% discount. I said that I wanted 100% refund but they said I had to return it to China at my own cost. Really unhappy.
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26590968, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# jo**********[email protected]
I‘m expecting your reply.
Sincerely
Customer Service.
Never got my merchandise-waiting close to August for sandals that were supposed to be shipped in April! Can't get a refund-just repeated misinformation emails that it was first received, then lost with coupons to waste more money on their subpar service. I had to do the work to share their incorrect tracking records and have to jump through hoops every time I communicate with them because they close my help ticket when they reply-not when the issue is resolved. Don't waste your time and money with Light In The Box!
The items I've received are awful. They smell and look NOTHING like the pictures. I do NOT recommend. You also have to jump through hoops to complain or return something. Shouldn't be that complicated. Horrible
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Bloo, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26590656, Would you please login you litb account and reply when you feel free?
You will also find the message in your email# m************[email protected]
I‘m expecting your reply.
Sincerely
Customer Service.