LightInTheBoxReviews 13,786

I am telling you my wife paid over 1 hundred dollars for these 2 sweatsuits not at all happy material trash and double sticking do not I reapeat do not pay for there attire I am very much upset and we cannot even get in touch to return for our money's very unprofessional. Either they get ahold of us for a return or call *******273

First off the shipping took like 2 weeks even with the Dhl. Expedite and there was no way to track it but that's not the reason for my dissatisfaction the product was not the same as in the picture very low quality fabric very low quality design I ordered two sweatshirts a T-shirt and two jogger pants

Guys, do yourself a favor and don't purchase anything from this company. I ordered five items according to their size charts and they were all INCHES smaller than their size charts.

Not only that, but they will accuse you of lying when you tell them their clothes don't match their size charts. Then, they make returns next to impossible to do and make you jump through ridiculous hoops just to get your "ticket approved"for a return, for which you must pay shipping. Even though the company lies outright about their sizes.

I'll give an example. This sweater is supposed to be 51.25" around the bust area, but as you can see, the tape measure indicates that it's just short of 24" across the bust on the front. To get the full number, you take that once across of 24" and multiply it by two to get that this sweater isn't even 48" at the bust — but they market it as being 51.25" — complete inaccuracy.

I could believe it was an error if it were one item, but all of the items were like this. One was close enough that I decided to keep it.

******I can't upload my photos because they're too big and if I shrink them at all, you can't read the number on the tape measure. ****

Although I was totally unhappy about receiving 2 wigs very different from what I ordered, I am happy and satisfied with the resolution. Light in the Box is issuing me a full refund and I don't have to return the items due to the cost of returning things to China. This company has good products at good prices, and although I probably won't buy wigs from them, I will buy other items from them because they are very conscientious about their reputation, and I appreciate that.

Buying the product was not that hard. Returning is a different story. While shopping you would never guess that if you need to return your item it will need to be sent to China. My cost would be 29.00 to send it back. Not worth it on a $40 item which I am assuming is what they are hoping for. I will not use this site again

I purchased 3 dresses, which arrived in early July 2022. Total cost £59.81 inclusive of delivery.
I returned the dresses on 8 July 2022 - using the complex 'return ticket' procedure. (They strongly encourage you to take a discount against future orders.)
The goods were returned to Jiaxing in China at a cost to me of £19.50 (they insist the return is via the post office)
The credit came through to my account on 10 August at £48.26.
So beware! £59.81 plus return postage £19.50 = £79.31 For a credit of £48.26.
Quite expensive for nothing!

Given a refund if I would delete my review and give a better rating. I am only giving a 3 because of the refund. I said I would delete my review and I did!

I ordered a golf shirt online - it was cheap and I should have realised that the quality would be low. The material was unwearable - looks great from 5 paces but it is poorly printed - the material is terrible, the printing has marks in three different spots, sweat inducing and badly cut.
I tried to get a refund - they make you jump through hoops and then just don't respond - in the end I felt it better to cut my losses and throw it in the bin - not worth the stress and extra cost to send it back.
I didn't even want to put it in the poor box and it is only at the end of the street.
My advice- you get what you pay for - leave lightin the box alone and go to the local store.

LOOK ELSEWHERE - this company are not worth wasting your money on as the item quality is completely substandard

I use the LightInTheBox to do purchase some women clothes and they have delivered it in time to my home country without any delay and the packaging was very very good and intact. Highly recommended for all the international shopper. Try it out. You won't regret. Loved it.

I'm happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking for.

The only reason not to give 5 stars is the fact that I had to separately claim for the offered cash back deal, rather than it being automatic, and this info wasn't stated anywhere.

Terrible company with low quality products and poor customer service. The prices and products look good on paper, what what you get is low quality and you won't be able to return it. I would strongly suggest to stay away!

Shocking customer service poor quality clothing and refund system that they don't honour beware or get shafted!

I ordered two pair of Mens 2XL lounging pants. AT BEST they are a mans SMALL. Such a disappointment also to then read how their refund policy goes.

I have bought three luxury dresses and three skirts from LIGHT IN THE BOX on the day 28th of July/2022.
I have seen informations on the tracking site Colis Service delivery that my package was sent to the Post Office, but I did not received any paper with reference number to collect my packages from the Post Office in my Mailbox.
I also didn't receive any informations about the delivery on my e-mail.
The only e-mail I received from Colis service:

Hi ADRIANA CANTUARIA,

In response to your question on 02/08/2022 about your B2C 801 000 045 308, we have launched an investigation.
As a result of this investigation, we regret that we were unable to trace your order.

We will inform B2C of this and kindly ask you to contact them for further information.

We apologize for the inconvenience,

Sincerely,
Colis Private Customer Service

Votre service client Colis Privé.

I've been waiting for a month and 1 week for my Packages, the dresses were fabulous through the photos and the quality looked good, what got me excited to buy them.

I'm feeling very disappointed and afraid about this Company.
You should feel very shamed for doing this with people!

Leider sehr lange Lieferzeit, kommt per Post aus China, Ware in wirklich guter Qualität, schöne Farben, die Kleider haben tolle Schnitte auch für große Größen, 2XL = Gr. 48,3XL = Gr. 50, Rücksendung kompliziert und teuer

I ordered four shirts. Three of them were way smaller than the size indicates. I noticed the same comme t in other reviews Return policy is that I have to pay for shipping back to China. Horrible experience.