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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
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Alles bestens!
August 16, 2022

Wie immer pünktlich geliefert, gute Qualtiät zum guten Preis!

Date of experience: August 16, 2022
Hungary
1 review
0 helpful votes
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Received
August 16, 2022

I received the delivery, and I like the dresses. My only complaint is that on the photo the flowers were smaller than in reality.

Date of experience: August 16, 2022
France
1 review
0 helpful votes
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Pas entièrement satisfait
August 16, 2022

Un des 3 article taille XL était différent des 2 autres et n'allait pas (Trop étroit à la poitrine) J'en ai fit cadeau à une amie je ne me voyait pas vous le retourner vu son coüt (inférieur à 13,,,, e

Date of experience: August 16, 2022
NL
1 review
0 helpful votes
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Goede service en vlotte levering.
August 17, 2022

Uit een groot assortiment kan men een keuze maken uit een kleurrijke collectie sportkleding.
Ook worden bepaalde modellen up-to-date aangepast of vernieuwd.

Date of experience: August 16, 2022
AE
1 review
5 helpful votes
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I have purchased and received with the correct sizes as requested and looking forward to order more in future, I used personal products like garments and all and looking for forward to order more. And soon will request family and friends to order from here as everything is available. Thanks again, good prices good offers, safe and secure payments and many varieties as always.

Date of experience: August 16, 2022
GB
1 review
0 helpful votes
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Absolutely a scam. Product advertised as a Cotton shirt not a cheap and nasty Polyester received. Impossible to contact as their systems to returns/complain do not work.
Avoid at at cost.
PS I've left a TrustPilot review and have not had any response, if they want to reply to this I could provide further details - but I'm sure nothing will happen.

Date of experience: August 16, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26707846, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service.

Canada
1 review
0 helpful votes
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Don't Use this Business!
August 16, 2022

I ordered 4 dresses and paid for the fastest shipping, which was not fast at all. I then had to pay an additional fee for customs. When I finally received the dresses, 4 weeks later, the quality of the material was a very cheap polyester and the sizes did not fit. The sizing is very confusing. I am normally a 'medium' but based on the information on the site, ordered an XXL and they were too big.
I am very disappointed by this service overall and will not use them again.

LightInTheBox attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 15, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26700098, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service.

Germany
1 review
0 helpful votes
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Artikel sind soweit gut
August 15, 2022

Rücksendung ist echt nicht einfach wenn man das dass erstmal macht. Müsste daran gearbeitet werden. Klamotten ansonsten top je nach dem was man möchte.

Date of experience: August 15, 2022
Sweden
1 review
0 helpful votes
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Order
August 15, 2022

Very good, good leverans som vanligt och snabbt! Allt var i helt skick!

Date of experience: August 15, 2022
Italy
1 review
0 helpful votes
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Ottima
August 15, 2022

Bel capo, perfetta la taglia(finalmente), ottima vestibilità. Giusyo il prezzo, arrivato in tempi discreti
Le spese di spedizione però, sono sempre notevoli.
Mai spedizione gratuita

Date of experience: August 15, 2022
Canada
2 reviews
4 helpful votes
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Be Cautious
August 15, 2022

Within 30 minutes of receiving my order from LightInTheBox I contacted them about a return/refund as the upper arms on the chiffon jacket were extremely tight. I am normally a size 6 and ordered a size 8 as I wanted it loose. Also, the clasp of the necklace I ordered was broken.
Customer service responds advising it may take 5-7 days to review my ticket. 2 days later they respond asking for more details. 4 days later they respond saying the jacket is made to order and say nothing about the necklace. 2 days later they tell me that it is now too late for a refund as it had to be within 7 days despite the fact that I started my return/refund request immediately.

Update: LightInTheBox has subsequently contacted me and are processing a refund for the faulty items. They have also advised that I do not need to return the items, which I appreciate as the fee to return them was going to be $20-40. Thank you LightInTheBox.

Date of experience: August 15, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26699972, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service.

France
1 review
0 helpful votes
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Satisfaite
August 15, 2022

Produit reçu confirme délai de livraison un peu long

Date of experience: August 15, 2022
Switzerland
1 review
0 helpful votes
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Very satisfied
August 15, 2022

Very good, sending good, very good product very well packed

Date of experience: August 15, 2022
France
1 review
0 helpful votes
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Très bon jeu de lumière
August 15, 2022

J'ai bien reçu mon appareil de lumière qui fait de bon effets.

Date of experience: August 15, 2022
Sweden
1 review
0 helpful votes
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Jätte nöjd
August 15, 2022

Allt är bra. Jag är nöjd. Har kommit snabbt. Alla varor var som det var på bildar.

Date of experience: August 15, 2022
NL
1 review
0 helpful votes
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Top
August 15, 2022

Nice maten zijn goed kleding is goed en mooi zit heerlijk

Date of experience: August 15, 2022
France
1 review
0 helpful votes
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Comme je voulais
August 15, 2022

Très bon produit suivant mes attente;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;

Date of experience: August 15, 2022
Spain
1 review
0 helpful votes
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Green top
August 15, 2022

Really nice top, fits well. Good colour, true to photo.

Date of experience: August 14, 2022
New York
1 review
0 helpful votes
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Ordered 4 XXL ( USA) swim trunks. Received 4 that were Asian XXL) medium in the USA. No phone contact number. Went thru web site. I had to send them pictures of the item and barcode. Advised me to send them back to China via regular mail. I would have to pay the postage to China. You got to be friggin kidding me. I will never purchase from them again, And will never recommend them.

LightInTheBox attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26698972, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service.

Israel
1 review
1 helpful vote
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I paid extra for express delivery of the shall, however it arrivedA WEEK LATE and THEY MAKE NO REFUND! This was bought for a special occassion, and the cost of delivery was twice the price of the shall. Since it did not arrive on time, I asked for a full refund, including the costs of delivery, since time is of the essence in this specific transaction. However to my amasment, not only do they refuse to refund the costs of delivery, they now told me they will not refund the costs of the item. This is crazy. I will never buy from this company again (this was my first and last time!). By the way, the color and fabric are very different than the photos on site.

LightInTheBox attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 14, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26698930, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service.