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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Simple, rapide et expédié dans un délai très court
Size ok. The print with flowers is beautiful. Nothing more to Say!
I bought several items from this site. All the same size. Three tops fit perfectly, two were way too big, two were too small in the armpits and horribly long and big at the hem. The dresses look like potato sacks, no shape. Not happy
Brought a dress a few months ago still waiting for refund becarefull of this site. Don't here back from them and I still waiting for my refund..
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26708138, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service.
Ik heb de site bekeken, 4 jurken in totaal besteld, alle exemplaren in dezelfde maat, passen precies. Staat mooi en zeer geschikt voor mijn vakantie. Ik heb de order binnen 6 weken ontvangen. Correcte aflevering.
The products are of the worst quality, the delivery time is very long because the goods are from China. Despite the regulations, they make returns difficult. If you want to return you will be put off as you are asking for $ 40 shipping, return to China only and no customer service contact. I DO NOT RECOMMEND, scammers
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26707966, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service.
Really good service and experience so far
Expecting similar support in future as well
Keep up the good work
Good products and packaging, unfortunately the sizes indicated are not the european standards.
Tout a été respecté. Les couleurs, la taille et la date de livraison
Je passerai de nouveau une commande
Recibí todo lo que pedí y la calidad de la ropa es buena, estoy satisfecha.
- It was fast enough, very nice! Good! The tracking is not so detailed but it's ok. Thank you.
Productquality and Size ok, little long delivered, but still ok. All together 2 to 3 weeks
Tökéletes terméket kaptam, gyors volt a szállítás.
Products are good as the description and received products within indicated time.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
We are glad that our products make you satisfactory. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. After all, you are the heart of our company, and without you, there is no us.
Feel free to contact us if you have any further questions.
Sincerely,
Customer Service
Excellent service and all 4 items of clothing I ordered fit perfectly. Thanks!
Received as planned and the product is exactly like described
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26708195, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service.