On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Materials are so poorly made and far different from the original image of the site. Also, customer service info is fake. (No working addresses) I'll dispute this payment.
Fast and easy. It was great. Several items as presented and all as I was expecting.
Thank you for devilered from China so quickly.
The service including contact with the customer support was excellent, the delivery for the fact that it comes from China quick and huzzle free. The stuff I've ordered is of good quality and exactly as described.
Molto soddisfatta dei prodotti ricevuti velocemente e corrispondenti alle mie aspettative. Grazie
Envoie rapide et correcte, emballage non endommagé
I am satisfied and are repeating to buy from this online store. I use the app because more discounts are there.
Gerne wieder. Artikel wie erwartet. Achtung unbedingt 1-2 Größen größer nehmen.
All positive reviews are lies. This company is crap. Do not trust them! Just to write this review I had to "log in" aka getting more news of their crap.
THIS COMPANY IS A FRAUD!
Dear Yvonne,
This is Chloe, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 26843856 for your issue. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Chloe
Customer Service Lightinthebox
كان الموديل جميل جدا لكن يجب طلب قياس أكبر لأنني اريد إرجاعه وشكرا على الخدمة اتمنى ان يكون الطلبات أسرع
عزيزي الزبون،
هذا كلوي ، مشرف خدمة العملاء ، Lightinthebox.
لقد قمت بإنشاء تذكرة رقم 26827767لمشكلتك ، هل يمكنك تسجيل الدخول إلى حساب Litb الخاص بك والرد عندما تكون متفرغًا؟
بإخلاص
خدمة الزبائن
I received and all of them are oke. Thank you so much!
Me gustó la mochila, buen tamaño, muchos compartimentos, lo cual me resulta muy práctico. Unico inconveniente durante el embalaje y envío, que llegó con marcas que no se han ido. En general conforme con la compra.
...
Die erste Lieferung kam nicht an, siehe Emails,
Die zweite kam an, bezahlt... 50 Prozent weniger da die Ware nicht zurückgesandt werden kann. Siehe emails
I bought XL. I am a 5.10 size 16 & the top was a little tight over the tummy area but otherwise a lovely swimsuit/tankini - great material & colours
Tempi rispettati nella consegna, ottimo prodotto, qualità e prezzo
I had ordered a dress as a gift. When the dress arrived, it wasn't the same as in the picture. The colors were "muddy" compared to the vibrant colors in the picture. Also, the dress was of poor-quality material and ill-fitting.
I requested returning the dress and asked for a full refund. LightInTheBox insisted to get any refund, I would have to ship the dress to China at my own expense, not the US address the dress came from. That means I would be spending more money on shipping than I would be getting as a refund. There is no legal reason I should not be returning the dress to the address it was shipped from. LightInTheBox has refused to give a full refund unless I do this. They have only offered a partial refund of the value of the item only.
LightInTheBox has displayed on its website that it has a policy of "Satisfaction Guaranteed", but they don't keep their word.
I STRONGLY discourage anyone from doing business with this company due to the unusable product and their unaccpetable business practices.
Dear dallas w.,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
We deeply regret that our products don' t meet your expectation. We fully understand your frustration.
Please believe us that our company is in China and our warehouse as well. The address on package, the US address, is only USPS's warehouse. We are global trade company so we have to use the internatiaonl logistics to send the package to you.
From previous communication with other customer service, i found that Rose has refunded the money to your store credit to avoid the hassel of returning the product. If you want to withdraw them, i can help you. Is there anything else that i can help you to solve？
Feel free to contact us. Waiting for your kind response.
Sincerely,
Chloe
Customer Service
UPDATE: I wanted to add to my review that the product was a quality product. After hearing from the company that they actually had a sizing chart, which if I had read it I would have discovered their sizing was significantly smaller than American sizing. I've learned my lesson and will check next time.
The 3XL pants I received for my 6'4" husband are way too short and way too small for his frame. I am told I need to send them back to China? Won't this cost as much as the pants that I purchased? It was my mistake to order from them. I should have read the reviews.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26820267, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
My pants was the same as picture but with delivery cost it became so expensive. It wasn't worth it. Regarding this reason I would prefer to not use this website anymore.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26860981, Would you please login you litb account and reply when you are free? You can go to our Home Page-account-my ticket to contact us.
Sincerely
Customer Service