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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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I have bought these trousers before. Very satisfied. Cheap and good.
The armchair cover arrived after a several days. The product is of excellent quality and fits well
DO NOT BOTHER! I ordered 2 stranger things t shirts and a stranger things bag - all rubbish - severely bad quality, sizing and print! They are a total waste of your time and money! I am still waiting for a resolution! Telling me to send photos which I cant! Fobbing me off with discounts and small % refund! Or return and pay extortionate postage! I'm a totally honest person and will continue to slate LightintheBox at every possible opportunity if it saves and helps others from making same mistake as me! Buyers beware - yet another Chinese fraudsite!
Buon rapporto qualità prezzo, lievemente diversa la misura da quanto dichiarato in descrizione.
I live in Mexico, and I was pleased to find out that ship here. The quality tthe things that I purchased was better than expected. The only issue I had was that it took forever to get here. It was out of their control.
I have same experience with them on what people has negatively said about them. They are there to scam.
If you see there website anywhere, please run, run, run away.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 26974229, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
Elles sont parfaites, merci beaucoup, ces chaussures correspondent parfaitement à ma taille!
Do not trust this seller - product doesn't look like the pictures posted. They use some very poor quality low resolution images for their products. I bought a Tiger print that looked like an 8 year old printed it using a home printer and a 1mb photo. The reviews at 5 stars are all fake - with bots posting over 2000 reviews to fight the popular opinion. This is a scam and it must be stopped.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For your issue, in order to protect your info and solveyour problem, would you please provide your e-mail address used in purchase and correct order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Customer Service
I could literally put my finger through it.
It was supposed to have native North American art on it but what it actually had was lines of swastikas on it.
I pointed out it was highly offensive but the answer was you must be a whining jew?
Is that relevant?
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
Please understand that we won't list any offensive items on our website. As you said, it was supposed to have North American Art but it may not look like it due to the processing technology. We sincerely apologize for your discomfort caused to you.
May you advise me the correct order number so that i can provide an appropriate solution for you?
Waiting for your kind response.
Sincerely,
Customer Service
Estoy satisfecha con mi compra. Las prendas están muy lindas. Sin embargo aunque son de la misma talla, una de ellas está muy grande!
De cualquier manera me gustaron muchísimo y volveré a comprar en este sitio
Delivered on time, does need to be in sun all day too work properly
El paquete se encontraba bien embalado, los materiales son de excelente calidad
Please find a different website. The products and customer service are awful.
I tried this because I thought it was Spanish site and I live in Spain. I made three orders within a few weeks of each other which included 5 dresses. 1 of which cost 64pounds. Only one of these dresses resembled the product description. The fabric, shape, size and design are inaccurate. The most expensive dress I contested and had to send photographic proof showing how the design was not as advertised. They tried to fob me off with vouchers, that I didn't want. After 12 back and forth messages, they finally agreed that if I return the dress they'll refund. It cost 23quid to mail back to China. They DID NOT refund the cost of mail. Absolutely disgusting. I will never use this website again. Neither should you. Find a better quality than these utter rip-off merchants.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here. Actually, we are a corss-border company and our warehouse is only located in China. Please understand that inevitable that there is some slight difference between the actual products and photo.We are sorry that our products don't meet your expectation.
My colleague has contacted in ticket 26949479 for the photo of recipient for return postage. You can also reply me here so that we can arrange a refund it for you as soon as possible.
Fortunately, we have received your return package. And the refund of your package has been done on 2022-09-20 14:27:33. Could you check your account later?
Waiting for your kind response.
Sincerely,
Customer Service
Honteux, j'ai le droit de rétractation mais vous ne donner aucun formulaire de renvoi et de remboursement malgré l'assurance expédition et douane. Je suis toujours dans l'attente du retour avec biensûr le remboursement total de mes articles.
Cher client,
C'est Chloé, superviseur du service client, Lightinthebox.
Pour votre problème, j'ai créé le ticket # 26957490, Pourriez-vous vous connecter à votre compte litb et répondre quand vous serez libre?
Sincèrement
Service client
Gloves and shirt ok for bike training very good look delivery in Time thanks
Good seller and good product, strong and sticky. Thank you :)
It was fantastic, i didn't expect such a wonderful dresses and shoes I received
Very good quality and fast shipping, I m happy and my girlfriend like it so much
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. I notice that Grace has helped you to solve the problem.
Hoping the solution will make you happier. Again, we give you our apologies for any inconvenience caused by this. Hoping you can forget this unhappy experience and we can gain your trust back. We will make our service better in the future. Thank you.
Please inform us your decision and look forward to your reply. Have a nice day.
Sincerely
Chloe
Customer Service.