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LightInTheBox

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Excellent garment
September 27, 2022

The garment arrived in good condition excellent quality same design perfect size

Date of experience: September 27, 2022
South Africa
1 review
0 helpful votes
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Dissatisfied
September 27, 2022

When i placed my order i was told to puy in my delivery adress. To my surprise i had to fetch parcel lin ISANDO 28KM from delivery place.
To my surprise i had to pay again over R550 for some airport taxes which i wasnt told about. This was just
An expensive process for me.
The quality of the garments is so poor seems like night dresses.

LightInTheBox attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 27006858, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service

Canada
1 review
0 helpful votes
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Terrible products. Looks very cheap and poorly made. You also have to pay for returns to CHINA! Would never buy from this company again.

LightInTheBox attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 27, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 27006809, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service

Spain
1 review
0 helpful votes
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Muy bien y muy rapido
September 27, 2022

He recibido el pedido, todo perfecto, las tallas y el tiempo, volveré a comprar

Date of experience: September 27, 2022
Sweden
1 review
0 helpful votes
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Inte helt nöjd
September 27, 2022

Kläderna jag beställde var väldigt små i storleken.
Ert retursystem var så krångligt att det knapp går o förstå. Kommer inte o beställa mer från er.

Date of experience: September 27, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Kära kund,
Det här är Chloe, chef för kundtjänsten på Lightinthebox. Tack för att du lämnar en kommentar till oss. Dina råd är mycket viktiga för att vi ska kunna förbättra kvalitetsfrågan och servicenivån.

När det gäller storleksfrågan, förstå att våra leverantörer är från olika områden så att deras storlek är olika, därför ger vi en storleksguide på vår produktsida som ger mätning och en tydlig storlekstabell.

För ditt problem har jag skapat ärende nr 27006763. Kan du logga in på ditt Litb-konto och svara när du är ledig?

Med vänliga hälsningar
Kundtjänst

Belgium
1 review
0 helpful votes
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Goede site
September 27, 2022

Goede kwaliteit en vrij snelle levering, veel keuze aan een mooie prijs

Date of experience: September 27, 2022
Germany
1 review
0 helpful votes
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Gute Begleiter
September 27, 2022

Ich habe zum zweiten Mal bestellt und bin zufrieden.

Date of experience: September 27, 2022
Switzerland
1 review
0 helpful votes
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Nice dresses
September 27, 2022

Nice dresses - good quality! This was not my first order, and certainly not the last one..

Date of experience: September 27, 2022
Mexico
1 review
0 helpful votes
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Buena compra
September 27, 2022

Recibí exactamente lo que pedí, llegó en perfectas condiciones.

Date of experience: September 27, 2022
Hungary
1 review
0 helpful votes
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Perfect
September 27, 2022

Thank you so much, it's all right, the ordered item is beautiful, same or better as in the cathalog.

Date of experience: September 27, 2022
Sweden
1 review
0 helpful votes
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Bra.
September 27, 2022

Snabb leverans och sakerna var exakt som på bilderna. Mycket nöjd!

Date of experience: September 27, 2022
Italy
1 review
0 helpful votes
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Ordine soddisfacente
September 27, 2022

Sia il vestito che la felpa sono belli e la taglia corretta

Date of experience: September 27, 2022
Germany
1 review
0 helpful votes
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Works as expected
September 27, 2022

Works as expected. Good quality but delivery took longer than expected.

Date of experience: September 27, 2022
NL
1 review
0 helpful votes
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Excellent website
September 28, 2022

The price is low for the quality of the clothes. The wait on the clothes is a bit on the longer side, but I can't complain. I really like the clothes I got for a low price.

Date of experience: September 27, 2022
Australia
2 reviews
3 helpful votes
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Dodgy at best
September 27, 2022

I ordered large pants. But when they are arrived, they were medium to small! They are so tight, if I wore them I couldn't sit down! I tried to submit a refund through their web page. Typically, the button doesn't work! They tried the same "lodge a refund through our site" claim after I lodged a dispute through PayPal. I just got off the phone to PayPal, who are chasing them up for a refund.

Lesson learned. They caught me out, never again. AVOID AT ALL COSTS!

Date of experience: September 27, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26997905, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service

France
1 review
0 helpful votes
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NICE PRODUCT AND NICE PRICE.
September 26, 2022

LE PRODUIT LA LIVRAISON RAPIDE ME CONVIENNE PARFAITEMENT. MERCI

Date of experience: September 26, 2022
California
1 review
0 helpful votes
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Communication from this company is excellent via email responses. My items were shipped with a tracking number to make them easy to follow delivery. Make sure to check their size guide before ordering clothing, and order according to your desired fit. The shirts we ordered for my husband were not form fitted. We should have sized down to get the desired look he wanted as pictured in the photos. It is obviously easier to physically try on clothing, so ordering on line can be difficult to figure out the correct size. Be sure to read the return policy! Make sure you are okay with paying for return shipping costs out of the country! This can get very expensive and make returning your items cost more than you paid for them in the first place. Some company's cover the return when you purchase. This company does not and it can be costly to return items if your not happy with them. The prices are all very low so do not expect an expensive quality clothing items you can by at the local Mall for $75.00 for only $22.00. After you consider all of the above and you are looking to add to your wardrobe without spending a lot of money, this company may be for you.

Date of experience: September 24, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

For your issue I have created ticket# 26989936, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service

Canada
1 review
0 helpful votes
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I bought two dresses hoping one would be appropriate to go to a wedding. Both dresses were questionable quality. One of the dresses resembled the pictures but was almost completely see through! The other also resembled the pictures but was awful material and poor quality. I had a third dress from a friend that I decided to wear and wanted to return the two I had purchases. Good luck with that! It's the usual China scam. They'll let you keep the dresses (no thanks) and give you 30% refund or you can send them back at your expense but it must be sent with a tracking number (otherwise they'll claim they've never received it and you'll never get your money back). I work at a Canada Post depot and people come in all the time wanting to return this garbage and the postage is astronomical so they end up just taking the garbage home, which is exactly what these companies want you to do. They make absolute crap and make it so that you can't return the crap! I vowed to never buy from China again but they are using addresses in the USA to try and fool the consumer because they know their products are $#*!!

Date of experience: September 24, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.

For your issue I have created ticket# 26989874, Would you please login you litb account and reply when you are free?

Sincerely
Customer Service

Belgium
1 review
0 helpful votes
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Everything oke.
September 23, 2022

All went well. Delivery on time. Good protected package.

Date of experience: September 23, 2022
GB
1 review
0 helpful votes
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Cannot get a return form
September 23, 2022

More rubbish from China - arrived liked rags and return request ignored. 5 emails later still no joy.

Date of experience: September 23, 2022
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Chloe, supervisor of customer service, Lightinthebox.

Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.

We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. We notice that both dresses are made of "Cotton, Polyester" which we clearly state on our product page. We deeply regret that you may have a high expectation on our products.

For your issue, i've created the ticket 26989781, would you please login you litb account and reply when you are free?

Sincerely
Customer Service