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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Je suis désolée mais je ne comprends pas tout ce qui est écrit en ANGLAIS. Pourriez-vous me le traduire en FRANÇAIS s'il vous plaît?
Je vous remercie.
Die Bestellung ist gut angekommen und ich bin sehr zufrieden mit allen bestellten Artikeln!
Jamais déçue par mes commandes sur ce site. Toujours une bonne expérience
Very happy, exactly as advertised.
Nice blue and fits phone perfectly.
Wie beschrieben, angenehm und kuschelig, Dankeschön!
Llego en tiempo, todo bien.
A mi hija le gustó sus conjuntos. Camisa de hombre muy chica a la talla solicitada.
Extremely dissatisfied with return policy and quality of product. After receiving a bad product who wants a discount on a further poor quality product. I will never shop here again. My mistake as a first time shopper here.
I purchased quite a bit... I order 3 pair of shoes 1 pair fit well enough to wear. Sneakers were so tackie nothing like the photo. Dress heels were very pretty did not fit plus cheaply made they wouldn't have held up someone over 100 lbs! The nightie I bought was a 4X. It should have came down to at mid thigh it barley covered my belly button. I have no way to return anything no number to call no email nothing! If I could return the stuff I was not able to wear pr atleast get a credit or my money back i would be able to deal with it... The only good thing I can say is everything I ordered was on time. Very disappointed! Won't be ordering again!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for bringing this matter to our attention. We are sorry to hear of any negative experience and inconvenience you may have faced.We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
For the Sneakers and Dress heeels, could you send us the photo to confirm the problem?
For the nightie, we are sorry that you actually bought 2XL on our website, could you double-check your order?
Besides, we are sorry to heart that you can't contact our customer service. Here is the instruction about how to submit a ticket on our website to contact us.
How to submit a ticket on PC video guide: http://litb.cc/l/yqLC
How to submit a ticket on APP video guide http://litb.cc/l/yqLN
Waiting for your kind response. You can also reply me in the ticket 27040673.
Sincerely,
Customer Service
I bought this shirt because it looked cool in the pop-up ad, but that should have been my first clue, the pop-up ad. The shirt was a "Built in the 60s" meme henley shirt with a 3-button collar. After I wore and washed the shirt twice, it started to lose its shape at the bottom. The third washing resulted in the loss of a button. I would expect to get more than 3 uses from a $20 shirt.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level
We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem. Please understand that if you wash it violently, the buttons on the T-shirt will be easy to fall off.
For your issue, i have created ticket 27040548. Would you login your account and reply me when you are free?
Waiting for your kind response.
Sincerely,
Customer Service
I received not only the wrong item but also the wrong size. It seems to be easier to join NASA that Light in the box for customer service so for me: this is it! NO MORE, NEVER AGAIN! If a company is ready to lose its name for 43.99$... so be it!
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox. Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level.
On size matter, please understand that our suppliers are from different areas so that their size are different, therefore, we provide a Size Guide in our product page which provide measurement and a clear size table. I hope it will help you. I prepared a sample picture for your reference:
https://litb.cc/l/yrKy
For your issue, I've created ticket 27040517. Would you login your account and reply me when you are free?
Waiting for your kind response.
Sincerely,
Customer Service
AVOID SHOPPING WITH THESE SCAMMERS. They cancelled my order as soon as I'd entered my payment details. They still took the money for the order and there's no way to get ahold of anyone to get a refund or even to get them to process the order so it still ships the birthday presents to my nephew. Absolute time wasting site.
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
Thank you for leaving a comment with us. Your advice is very essential for us to improve quality issue and service level. We noted that you are not satisfied with this shopping, we will try our best to provide our service to you and adequately handle this problem.
Please understand that your order has been cancelled because you overstayed your time and did not pay. Could you double-check your account?
For your issue I have created ticket# 27014633, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
Ware so wie beschrieben, gut verpackt, nur der Pulli ist etwas zu klein ausgefallen.
I am very happy with all the items I bought. Everything worked perfectly fine until the package arrived into Mexico. Customs charged a fee for the importation round US$80.00 pluse a servere delay for me to receive it from DHL. At the end everything worked out fine and I am still waiting to use the credit of US$40.- I am supposed to receive for my next purchase as a compensation for that Customs Fee
If I could put no stars I would
This is the worst company ever
I ordered two tops both the same size both arrived after a few weeks very poor quality one looked like it was photocopied material that was all blurry not at all like the photos the other was better quality though still poor but very small
When I tried to get a refund they came back with lots of deals - I didn't want a deal
They have a address is Walsall for undelivered items but according to them you cannot send back to there only China
When I eventually accepted 50% refund apparently
That was credit on their site of which I had already told them I would never be ordering from again
Then they have the audacity after several emails to send be a review there company
I will never go near this company again and I advise others not to aswell
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27014471, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
I was not happy with one of the pairs of shoes. Cloe sorted it out quickly and I was refunded. Thanks a million
Dear customer,
This is Chloe, supervisor of customer service, Lightinthebox.
For your issue I have created ticket# 27006973, Would you please login you litb account and reply when you are free?
Sincerely
Customer Service
La compra en Lightln the box fue muy buena, la entrega fue correcta, dentro de plazo.
Bestellung einfach Lieferung war auch schnell und gut.
Immer wieder gerne einkaufen.
I used to use this page for buying clothes, trouses for me and my husband. I like the quality and extraordinarity of the goods they sell, sometimes the shipment is a bit slow, but I am always happy to recive the products in the end. In case if I recieve wrong product customer service helps me and makes a refund.
Tanto el bañador como la salida de baño son de buena calidad y aparecen tal como se muestran en las fotos d la página. Llegaron mucho antes de la fecha prometida. Gracias!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sharon Stewart,
We are sorry to hear the shoes received didn't fit. Upon checking the ordered shoes have a Made-to-Measure sign-on product page which means we didn't have it ready-made in our stock but specifically tailored based on the size and heel type you chose. We have strong quality control in the warehouse so that customers could receive them as the order was submitted, hence it rarely happens product doesn't fit.
Could you please help us confirm if you have checked the size chart for shoes and submitted the order based on instructions?
Shoes measurement guide: https://www.lightinthebox.com/download/070f2325-8084-4ba8-956a-2912ddb26cbd
Could you please cooperate with us to provide the following information, it will be very helpful to confirm the issue and we will handle your case promptly.
1. Please tell us your foot length.
2. Please provide us with measurements and a picture using a tape measure to confirm the received shoe length. Please ensure the tape measurement is readable so we can confirm the details.
Once we confirm the issue, we will take full responsibility and help with the exchange or return process.
Meanwhile, if the product was received correctly, we are sorry Made-to-Measure products are non-refundable as advertised on our website since they were specifically made for your submitted order and can't be resold.
https://www.lightinthebox.com/knowledge-base/?page_key=Return-Policy-Warranty-PC&prm=1.34.146.0
We appreciate your kind understanding and looking forward to your soonest feedback. You can also reply me in the ticket 27040710.
Sincerely,
Customer Service